Diver’s Den

I hate to give this shop such a low rating because the guys here are very friendly and I genuinely like them. My husband and I were supposed to complete an Advanced Open Water certification over a four day weekend. The day before we spoke with shop and learned that the instructor was ill and might not be able to dive. A couple hours later they called back and confirmed that the class would go as scheduled, so we drove over 4 hours to get there and stayed the night only to receive a call an hour before the class canceling it. The shop told us that the instructor’s plan had been to dive despite having an upper respiratory infection. He figured he could probably handle the pressure to about 15 feet and would just have to conduct our lake training while 10 – 15 feet above his three inexperienced students. In my opinion, this demonstrates pretty poor judgement on the part of the instructor and the shop, who were fully aware of this plan. Had they simply done the smart, safe thing and cancelled the class the day before, we would have been disappointed but not angry. We also wouldn’t have wasted hundreds of dollars in gas, hotel, meals and books, not to mention the first two days of the only vacation time we as a military family will have for the next several months. I understand that no business wants to tell a customer no, and that since diving is fun, no one wants to pull the plug if they don’t have to. But it is still an activity that calls for good judgement and safe practices, both of which were lacking in this case.

N/​a

Diver’s Den provides all levels of scuba instruction, equipment, and services at good prices. They certified my wife and I and over the years have truly helped us advance in our diving skills and certification levels. Their dive boat «GeorgiaWreckation» offers three tank dives off the local Georgia Coast, as well as, shark tooth fossils trips in the near by St Marys River. I can’t say enough good things about their customer service, the helpfulness of their staff, high quality of their training, and how well run and safe their diving operations are.