Verizon Authorized Retailer – Wireless Zone

The worst retail experience ever. manager was rude and unhelpful. I will never go to this horrible store again.

Chad was a great help! Stop in and see him if you need help with Verizon
Great attitude, knowledgeable.

I had a very positive experience at this Verizon «Wireless Zone» store. I was trying to close out my two-​year contract on the Home Connect system that I was using before upgrading to an iPhone. I also had a fairly large balance in a Pre-​Paid plan on another phone that I wanted to roll-​over into this new iPhone account, This somewhat confusing situation was handled quite efficiently by Steven D. He also asked all the pertinent questions needed to get me into the right plan.
I discovered the less hectic Verizon outlet in the West End area of St. Louis Park while I was shopping in that area. I am quite glad that I did. Mike B.

I spent almost an hour on the phone with Verizon when for the second time I got a bill that was different than the plan I thought I was getting from this store. I had a flip phone that was put on a data plan it was not even able to use. 70 $ more a month than I needed to be paying. After my hour with Verizon discovered this is an indirect store not necessarily backed up by Verizon. Where as if I had gone to a direct store I could have been reimbursed the money the store refused to give back. Verizon did cover 25 $ of it after I mentioned feeling swindled by Verizon because even if it wasn’t a direct store it still said Verizon on it. One hour of my life for a store that was trying to maneuver me into plans I didn’t need. Like a four gig plan when I only use one gig of data a month. Kudos to the Verizon girl she did question the store pretty hard about this and was told I was given the best plan for me. hmmm I love paying for more than I use:(
Remember to get printed out verification of your plans. I take responsibility for trusting they did what they said and never asked for a printout.