Sela Roofing & Remodeling Inc

Sela Roofing seems to be unable to meet any sort of scheduling commitment. They are now a week late showing up and after MANY phone calls I was told a crew would be here in half an hour… that was four hours ago. I called and asked who handled complaints. The operator said that someone would call me back tomorrow. I asked for someone NOW and she tried to get the owner to answer my call. EVEN THE OWNER DIDN’T HAVE THE INTEGRITY TO SPEAK UP FOR HIS OWN BUSINESS. It’s pretty bad when the top guy hides behind a receptionist. I told the receptionist how disappointed I was and she started to have an attitude. There must be someone out there who can do a roof and who is good at their word. In my opinion… it’s not Sela.

Don’t say Sela! I wish I would have seen these reviews before deciding on Sela to replace a skylight. They were not timely, professional, or easy to deal with whatsoever.

Can I give them no stars?
They were doing a roof replacement for us. The job was about ²⁄₃ finished, and along came a 3-​day holiday weekend — sorry, I’ve seen other roofing crews work, at least on Saturdays.
But — they left, without a word, or a plan. They left a big pile of waste in the front yard (old shingles, wooden pallets, bags, roofing nails, the worker’s Gatorade bottles and McD’s bags).
They treated the front yard like a garbage dump (of course they didn’t arrange for a
dumpster: too much trouble). The backyard was a mess, junk hanging from the power lines.
I called on Saturday, expecting someone to answer (this wasn’t a religious holiday), and nothing. On Monday, I spoke to one of the Sela’s — huge attitude, very aggressive, begrudgingly said he’d give me $ 100 for my trouble, but never came through on that.
Little wonder one of the owner-​brother Selas spent 42 months in the federal pen for bilking customers, tax evasion, falsifying business documents and embezzlement.
That’s what you deal with when you hire Sela. Shoddy, messy, attitudinal service, run by a couple of scam-​artists. Bad reviews on BBB, as well.
Stay away.

2 years later I’m still picking sharp pieces of metal, nails and screws out of my yard.

I do not recommend Sela for multiple reasons. We signed a contract & paid our down payment to have all new windows installed by October 2014… it is the end of April 2015 and they are not complete. This was a significant job and we have been ignored. We have experienced poor craftmanship and damange to our house (including a chunk missing from our granite counter top, gauges in our wood floor, broken windows), but the absolutely worst responses (or lack of responses) from the Sela sales team, management team & operations team. I’m a firm believer in customer experience and how a company handles adversity speaks to their integrity… SELA has failed miserably! They have disconnected themselves from the issues and left us to resolve issues with THEIR contractors. I would not recommend Sela as they are not true to their word.
Also, I see Pat has been responding to other reviews on this page. We sent over 10 emails to Pat with photos & detail explainations of our job including weekly updates… with the intend for Pat to engage & help us resolve the issues on this job. (This was after we tried a similiar approach with our sales rep, Marshall, who we didn’t receive responses or help from.) We never received confirmation or acknowledgement from Pat that he’d received our emails… not to mention an apology or thank you for being patient with this job. Finally, we wrote in one of the emails, «could you please confirm you are receiving our emails?» The customer service rep responded to us that yes, they were being received, but Pat didn’t have the courtesy to respond to us. Again, I would not recommend Sela as they are not true to their word and do not understand the significance of customer experience.

Our neighbor had a great experience, but we were not so lucky. They showed up 2 months after they said they would, did 80% of the job, and then disappeared. Then, with no warning they came back about 4 weeks later. It so happened that we were away for a few days except my 17 year old daughter. Suddenly there’s a guy on the roof at 7 AM, hammering outside her dormer window, scaring the daylights out of her. He then calls me up to tell me that he’s removed many of the shingles on the dormer because «they were put on wrong» and that it’s going to cost $ 3000 to redo the shingles — the shingles were not part of the original contract except for replacement of the few that might be required for the roof flashing — but the old shingles were gone before I had a chance to say anything. The glass from the skylight that was removed from the pre-​existing flat roof ended up in smithereens on our backyard patio, and was never cleaned up. Around our house are strewn nails, cigarette butts, etc.- also never cleaned up.
(added later from an original comment in March, 2015: the tone of the note from Sela below, 9 months after my review, probably does more to reveal their problems as a contractor than does my note. It does not address any of the substance of my comment and asserts to me that they think they did a very good job addressing my concerns, thank you very much. The note refers to a window-​associated leak, which Sela must be confusing with another job — we did not have any leaks, to my knowledge. it is true, however, that when we complained about the glass shards scattered around our patio, they sent a couple of guys who quickly cruised through the site and picked up all the big pieces, but there are still shards here and there in my backyard, as well as nails, butts, etc. This is different from my neighbor’s experience, who exclaimed that they came back and picked up every nail. so maybe the job quality varies with the crew.

Choosing Sela to do insurance work for us has been a nightmare. Like one of the previous reviews we felt that we were pushed off since we were not a huge job. The sales rep came out to our house and said that Sela handled EVERYTHING when it comes to the insurance job and not to worry about a couple of the insurance checks that we had already been sent. We thought it was great that they would work with the insurance company for us since we have never done this before.
Once they took our $ 1,000 deposit it took forever to have anyone contact us back about getting our house done. In the meantime we replaced a few windows with Builders and Remodeler’s (which is amazing company to do business with by the way) so we asked Sela to push the job out until the windows were in. Once the sub-​contractors came out and left we noticed that our siding didn’t even match, which Sela assured us they found a match even though we were hesitant since, our siding was sun faded and we had no luck ourselves getting replacement siding.
At this point we just wanted to be done with Sela and then we get a bill in the mail from them for the full amount so I call to talk to them since we thought this was all handled by them. I talk with a woman in the accounts payable office, who was the rudest person I have ever spoken with, and she tells me that our sales rep must have lied to us. They have not contact with the insurance company and it is our job to send the checks from insurance. I mention that our siding doesn’t even match and of course I am transferred to our original sales rep and get his voicemail… so it starts all over trying to get a hold of him.
Maybe we were naïve thinking that it could be simple when it came to the handling of the insurance money but, it should have been explained better. I think what is the most upsetting is the woman acting like I was the stupidest person in the world for not understanding this process and that my sales rep lied to us.

We had Sela gave us an estimate on replacement windows.
We used Sela for gutters and they were awesome, but their window department is something to be desired. We dealt with the supposed «Boss» of the window department and he was terrible. First he kept rescheduling the appointment and insisted they be the last bid. He fed me some story about a deal they had going on that was ending soon. After I told him that we could not meet until after the deal was over, he then said he would be able to extend it. So was the deal really ending? He showed up on time but throughout the whole appointment he was very condescending. We live in an 87 year old house and try to keep everything authentic whenever possible. When we mentioned we wanted wood interior in the living room windows, he rudely said, «What do you want wood for, then you have to maintain it!» What!!! We couldn’t get a color match on some other windows and his suggestion was for us to repaint all the trim. We asked about financing and he asked us why we would want to finance because financing can be expensive. Towards the end of the appointment we said we had to think about it and harshly said, «What’s there to think about!!» He didn’t even give a written estimate. I was like he gave us a price off the top of his head. He didn’t seem to care about what we wanted or tried to meet hour needs. His whole attitude was «Hurry up and buy from me».
They ended up being the lowest bid, but you get what you pay for. We didn’t feel their vinyl windows were of good quality. Per Sela’s website they sell other top brand windows but the salesmen never mentioned that as an option. If you are concerned about lead, and most window companies will test for it, Sela’s test is a joke. Basically a q-​tip rubbed on the window frame and put in plastic bag which is a method commonly used, but real testing should be done with an x-​ray gun designed for lead testing.
We ended up going with another company that took the time to listen to our needs and didn’t ridicule us for what we wanted.

All seemed week and good when first contacting Sela. I had looked up Better Business Bureau information, etc. and it seemed to be okay. I wanted a reputable company with a lot of experience and this company, no doubt, seemed to be one.
There was one review on one site that said they won’t do «smaller jobs» because they tend to be not worth the time and energy to come out for half a day. But it was the only negative review I read, so I didn’t think much of it.
The guy came out and looked at my insurance estimate, looked at my roof, and said it seemed pretty accurate, but that there were just a couple of changes that needed to be made as far as what was described on paper. He asked me to fax him all the stuff I had, and he’d discuss those things and get back to me.
Hindsight being 20/​20, I do remember him describing my project as a «small job».
Anyhow, I did fax him the information. I didn’t hear anything back after a few days, so I called him and left a voicemail to make sure he received the fax, but it wasn’t returned.
I thought maybe he was working on things, and although a bit of communication about what was happening would be nice, I gave him the benefit of the doubt. So I called him again a few days ago and left another voicemail. Still nothing.
It’s been several weeks now.
Honestly, I’d be a little annoyed if he had said that they weren’t willing to do my project because it was too small. But then I would have just gotten a different contractor and been on my way.
But you want to know what’s even more annoying? Being treated like I don’t exist. Being told, indirectly, that because I can’t afford a big house with a big roofing job, I’m insignificant. Not even worthy of a phone call.
Now winter draws nearer and I still need a new roof. Thanks, Sela.
And maybe it’s not the entire company but one bad salesperson. However, they should know what kind of image they’re putting out there with their salespeople.

Bid to repair garage roof was $ 2,400.00. Small leak but bid it out as a major repair, replacing the valley and using about 3 squares of shingles. Found an independent roofer that diagnosed the issue as a piece of plywood that had raised up about ¼ inch allowing the water to penetrate into the garage. It took the roofer an hour and ½ to fix costing $ 200. do not trust Sela or any contractor without doing your own investigation and hiring someone that you can trust. My gut feeling told me that the Sela bid was overkill and I was correct. Complete rip off artists as are most roofers.