Big St. Charles Motorsports

I am from CA, and bought a motorcycle from them, I saw it on pic. only but when it was delivered to CA, I saw a nice clean bike, better then described. really happy with their service and communication. Special big thanks for TYLOR who is a sales person.

Three days after I brought my new SeaDoo home to Memphis, 4.5 hours away from the dealership, I noticed the PDI paperwork was still in the bag, awaiting the technicians name and initials plus my own.
I called the dealership and expressed my concern that my watercraft never was properly serviced. Actually I’m sure of it, as one of the questions to be marked off was «cleaned and polished?». It was delivered with dried mud in the footwells and dust on the outside.
My salesman has not responded to text messages or phone calls. Next up, talked to both the sales manager AND service manager. I was told that «we are gonna get right on this!» and they would call me back.
That was two weeks ago.
Since then, due to their lack of concern; I’ve contacted Bombardier to report them, as well as the BBB in St. Louis.
Inexcusable customer service.

This review is for the Harley-​Davidson dealership. My wife and I were vacationing in Illinois to visit family. We had plans to rent a Harley and take off on a 500 mile journey through Southern Illinois. St. Charles was the closest Harley dealer that did rentals, so we decided to go with them. Angie is the wonderful lady that handles all rentals at the dealer and she was an awesome person to deal with. I had a million questions for her and she spent all the time I needed explaining it all to me. She even came in on her day off to meet with my wife and I to make sure everything went smoothly. We rented a 2015 Ultra Classic Limited and the bike was beautiful, only had 7 miles on it when we took the keys. I would recommend anyone to them looking to rent or buy a Harley. The staff, especially Angie, was amazing and more than happy to help! Thank you to the St. Charles Harley-​Davidson.

Great dealer. Just bought a 2015 CVO Road Glide. They gave me a very fair trade in for my bike and treated me right. Heartily recommend.

If I could give this dealership a negative score I would. Don’t usually post reviews but I am flabbergasted at the poor customer service and general lack of keeping their word that this dealership has managed to achieve. Upon purchasing our first Harley at this dealership, my fiancé, who is a Marine Corps vet and current police officer, told the salesman that this was going to be his therapy, his getting away from things. The salesperson then told him thank you for his service and said that the first service would be on them. But of course, once the purchase is made, this dealership seems to not care about their customer service. When we brought the bike in for its service, of course no mention of the free service was in the paperwork. We weren’t out for a «free ride», but were appreciative of the gesture that was made that we went out of the way to go to this dealership, only to be HUGELY disappointed. They not only made him pay for the service but made no qualms about trying to fix the problem except to offer 15% off. Honestly I would have walked out and taken the bike to DOC’s but he didn’t want to at that point because we were already there. We will NEVER step foot in this poor excuse for a Harley Dealership again.

I was following a friend to drop his bike off. Holy cow this place has tooo many bikes. It was overwhelming. I don’t know how one could find let alone buy a motorcycle at this place. It took three people to work the computer to get his bike dropped off for service. I am glad that I was just visiting…

The Service Dept here is great! They make getting your bike serviced simple, as it should be. The Service Advisers or knowledgeable and friendly. The Parts and Accessories Dept are the same way. They know the product and are willing to share the info with you, even if you don’t buy it right away.
I will continue to use this business.

EXCELLENT CUSTOMER SERVICE! They’re service department rules. Called about getting a tire mounted on my CBR because I was in a time crunch and they got me in and out same day within an hr. They even gave me a discount for being a 1^st time customer! I’ve been back several times since. Great place!

There are two (2) different stores here. This review is on St. Charles Harley-​Davidson.
All the employees do everything to help you with what you are looking for. I bought my motorcycle here and I get great service.

I have been looking at buying a new motorcycle. I wanted to look at a Yahama FJR1300 and a Kawasaki Concours, so I decided to head out to Big St Charles Motorsports. I figured that since they are a Yamaha, Kawasaki, and Honda dealer I would get a good selection to look at.
I walked in at 4pm on a rainy Wednesday. The first thing I noticed is 3 salespeople 1 sitting on ATV, and 2 in chairs talking. The receptionist smiled, but didn’t really say anything. I walked around the building for 10 minutes looking at their selection. I then walked back up front and spent another 15 minutes looking at 2 different motorcycles, all the while the sales people were still chit-​chatting. I actually got within 15 feet of them while looking at motorcycles. I couldn’t believe that anyone had not asked me if I needed help yet. Then I walked back into the rear of the building, and a parts counter person asked if I needed help. I asked if he was a salesman, and he said that he wasn’t, but they were up front and asked if he could get one for me. I told him I was not happy to be standing in the front area and not be approached. He said one of them was the Sales Manager. I was appalled! I told him not to worry about it and left.
How can I justify spending 15,000 on a new motorcycle with a company if their sales people don’t care if you are there or not?
Sorry Big St Charles, you lost a customer. Whatever I buy, it will be a cash transaction, not financing. You guys lost out.

One stop shop for all motorcycles. The fast growing motorcycle store in St Louis/​St Charles. From Harley’s to metro bikes.
Stop in… there is always something going on.