Enterprise Rent-A-Car

I am very disappointed in the poor service I and my son received this morning. My son was involved in an accident last week and has rental coverage. We went to the Saint Albans office and found out more paperwork was needed before they could rent him a vehicle. We were told by our insurance company that everything should be all set. He is 20 and they have to do a risk assessment. That is fine if we would have known about this we would have made sure it was taken care of. Apparently someone from the office called last Thursday for this information and no one was home and they never left a message or ever called back. So they were unable to let him rent a car. So now I have to rearrange my schedule because they failed to do their job.
There is absolutely no way I would ever rent a car from this location for any other reason. I will likely use a completely different company!!!
After further review of my phone records they swear they called my number but after looking at my phone records, I never received any calls from this or any office. So they are either lying to me or the employee is lying to them.
Ok I will upgrade it to two stars. Found out it was one employee that caused all the problems. They are trying to rectify the situation.

The employees at this location were pleasant to work with and very helpful. I rented a new and very clean car for a week and ended up needing it one more day with no problems. I would definitely rent from this location again.

Consistently I get great counter service at this Enterprise. I’m not always pleased with the selection of vehicles and condition of them but they are OK. On one occasion, my partner was given a sedan in the dead of winter with summer tires! But in other cases the vehicles have been in decent shape and reliable for long trips. I also don’t like Enterprise’s (and other’s) policy of not allowing use of debit cards without a bunch of paperwork. Otherwise they do OK and get the job done when I need a car.

Got a weekend special to drive down to visit family in Philadelphia. The car was okay; it could have been a bit cleaner — some dirt evident. The guy who rented me the car did the usual «add the extras» gauntlet like most rental people do. Nothing out of the ordinary there.
When I returned the car I meant to put like ⁵⁄₈ of gas back in it but I forgot. What was cool was this guy Scott changed the fuel service option on the contract AFTERWARDS and gave me the gas at cost. This was like ME going out and filling it at my cost. This was a truly nice gesture on Scott’s part, so it’s likely I will use them again.