I agree… might help if my delivery driver rang the damn doorbell when he was leaving a package that had to be signed for… Instead of sticking a post it note on the window and leaving. I was on the back deck with all the windows open – I purposefully stayed home to receive my box… my first shipment of my beer of the month club. Muy importante. :) So, I go online and have the package re-routed for me to go pick up at the UPS hub. I get a phone call confirming that the driver has left my package and I can come pick it up anytime. When I go to pick it up, the lady says it’s not there, and then calls another building to see if THEY have it… which they said they didn’t(despite my tracking number saying it was sitting there somewhere). She then tells me I should go across the street and give them a tracking number so they can hold it when it crosses their path. So, I wander around the parking lot until a nice gentleman offered to help and pointed me in the right direction. Feeling like a complete idiot, I tried to explain my situation to the two ladies that were sitting at their desks in a small office. I gave them my name, and lo and behold, there was my shipment sitting on their table. So, I would give UPS a thumbs down for their organizational skills. No one seems to know their ass from a hole in the ground. However, I am grateful that everything arrived safe and intact, so at least they paid attention when something has 18 ‘fragile’ stickers pasted on it!