Reico Kitchen & Bath

Umm well we never really got to see their handiwork because they cancelled the appointment we made with them (one that was made three weeks in advance). Stayed home from work for nothing. You would think they would have more than one estimator/​designer working for them. Guess not.
So yea we won’t be using them. If you can’t keep a simple appointment, your business probably can’t keep much of anything else either.

Our builder uses Reico for kitchen design and supply services. We’ve been very pleased by the responsiveness and support. The kitchen looks wonderful and they fixed all the inevitable glitches quickly and without complaint.

I am so happy to write a review and like Christine I had a wonderful, fun experience. Starting with the manager Jason who emailed me to make sure all was good and on time –to the designer Rachel –who is gifted — to Neil who was on top of the production. The result is I have a spectacular kitchen and it was finished on time. The team was super– the kitchen is exactly what I dreamed of and on top of it it was a pleasure to deal with REICO. I even had some issues (not their fault) which they corrected as a follow up– no blame saying it was me – they just took care of it!!! Thanks for the wonderful experience and product.

I echo the same experience as the existing review on this page (If only I had referred to Unilocal prior).
Despite their appearance with a welcoming presentation, greeting new customers on a personalized «Welcome Sign» once you make an appointment by name, Reico provided a virtually indescribable and unfortunately bad experience after over two weeks working with an associate who eventually came out to measure with the «project coordinator» ie. Manager. The day of measurement we had an appointment to solidify our order in the evening. The associate called and left a brief message to say she was «canceling my appointment and would not be rescheduling since the kitchen project would not fit into the Reico process». It was unbelievable. While there were definitely one or two friendly associates at this Reico, it was overall an enormous waste of my time and I do Not recommend anything about them. I’d rather give them 0 stars so anyone considering them could spare being misdirected as I was in this ultimate poor experience.

Very long story on how horrible this place is so I’ll try and keep it short.
We started with an appointment with one designer. After some run around we were told that she couldn’t handle our kitchen design. So at least a week after we were supposed to have an appointment, we finally had our first one. We were told we were lucky because we were getting a great designer.
From that point, after not being very responsive, she finally had a «preliminary design» done. We then had to go into their showroom to finalize some things and were supposed to have a final design in a couple days. After not having a design when we were supposed to, we started trying to contact the designer and were told it would be just be a little longer. Then she dropped off the face of the earth. We finally got a hold of someone weeks later and it turns out our designer was fired.
The manager didn’t care about the inconvenience or delay and basically told us to get over it.
So now, after over 2 months from starting the process and after the date that the designer said that the kitchen could be complete, we have to find another company.
Other things — their show room is only open during bankers hours so you have to take off work to meet them. Same with them coming to your house to measure, etc. Don’t expect them to do anything to get your business. They think that you should be happy that they’ll take your money.