Quest Diagnostics

I had an appointment for a blood draw in the middle of the week. This is the worst experience I have EVER had getting my blood drawn at a lab. I will not be returning. The office was FREEZING because the AC was turned up so high. This makes blood draws more difficult. Although I had an appointment and arrived very early for it, I was not seen for an entire HOUR. Shivering for an hour makes it even harder to relax. There was only ONE person on staff at the time of my appointment. This woman not only had to do the front desk and answer that phone, but answer the phone in the back room AND draw my blood. They do not have enough staff! For people who are prone to fainting when getting blood drawn they only have one uncomfortable «table» which is pushed up against the wall. The phlebotomist ignored the request for a butterfly needle, and was so uptight from having to juggle her office duties that it made the experience even more unpleasant. The draw itself was very painful. I am sure she was doing her «best» but if I am voluntarily getting my blood drawn and I’m already suffering from being sick why would I choose to return here and suffer more. I will choose somewhere else where I can be seen on time, the staff isn’t overworked to the point of snapping and where they will actually use butterfly needles (not using them is archaic, to quote another professional who drew my blood painlessly and without bruising, who also works for Quest.)

Needed a drug test (aka Pee in a Cup) for a new job.
Got in & out as a walk-​in although there was a LONG line at opening.
No issues.

I walked in on a Saturday without an appointment and they were able to take me right away. The tech was a pro, I had to compliment her on how easy it was after she took my blood, as normally I am not very good with needles. It was all so fast and simple, I was impressed considering I had originally tried to get the labwork done somewhere else that was decidedly NOT as fast and simple.

I went here yesterday for standard medical blood tests because this is the place that my insurance pays for. I really liked the fact that you could go on their website to make an appointment. Quest has a lot of locations in the Philadelphia area and so it was up to me to choose the location that I wanted, which was this one here in Springfield.
The awesome thing about their website is that if you use Gmail and any other of the google features (such as calendar or the Android system) then Quest will ask you if you would like your appointment to be synced up. I did, and instantly, I had an email confirmation, it was on my calendar and it was synced into my phone.
The actual office is found in the back of the shopping center, so you might as well bring your car back behind the stores. At first I parked in front of Borders only to walk though the little office building and find my self out back, so then I brought the car around. You can do appointments but apparently its not required anymore for Saturdays.
After getting my blood drawn, I needed a few minutes to sit and collect myself, and my phlebotomist was awesome as she got me water so I didn’t pass out. Blood is not my thing. I was in and out within 20 minutes so I was pretty happy.
I would go here again if I had to get blood tests done.