PWS Electronics Inc

Our TV had a blown out power board, and they were able to fix it the same day. Paul was very friendly and professional, and we spent an eighth of the cost of a new tv getting our old one fixed. Highly recommended!

This was the best experience I could have imagined. When our TV lost all power a week before Christmas, I wasn’t really sure if we fix our replace it with a newer TV. Paul was able to diagnose the issue over the phone, and we quickly set up an appointment for them to come fix the TV. Paul was able to fix the TV quickly. My 3 year old was happy he would watch Elmo’s Christmas Countdown again. I’m so happy I called PWS.

Wonderful experience — I brought in a TV that has some sentimental value and they were able to repair it at a cost that was very reasonable. The technical expertise is definitely in place; combined with an «old fashioned» sense of community and customer service. This place is quite a find!

Paul (owner) was fantastic facilitating his services and Darrell the technician was fast, courteous and super intelligent in his field of expertise. I have a 60″ Plasma LG and he saved the TV (for the time being) at a really low cost and they came to my home. Totally recommend.

I took my TV here for a repair and they where very responsive to my needs and provided Great Service, and completed my repair fast.

These guys are awesome. Even though a had a special tv that had to get parts from China, they got it fixed super fast. Followed up with calls, kept me posted, the tv works great now. I’ve moved further away, but will still drive further back to them if I need another repair on a tv in the future. I was even moving, and didn’t pick up the tv right away, and they were cool with it. Seriously these guys take pride in their work, and do it right. Very happy customer.

Their web site says they, «know how to repair just about every kind of electronic tool, gadget and equipment.», but when I told him what I had, he said they don’t fix those and hung up on me, without even saying goodbye or letting me tell him what the problem was. Very rude.

My daughter thinks I give everybody a 5-​star review, but what she doesn’t understand is that, so far, I have really only provided reviews to businesses that really impress me. PWS is another one of those! From the moment I called Paul last Saturday to when I picked up my newly repaired LCD television on Tuesday, the customer service was first class. Paul was very personable on the phone and then even more so when I brought the TV to the store 40 minutes later. On Monday, he called with his diagnosis (which was free!) and then explained his plan to repair the TV. The next day he called and it was ready for pickup. With the free diagnosis, we were prepared to walk away and buy a new one if the repair was too expensive, but the cost came in way below what we were expecting. Bottom line, PWS is our electronics repair store for the foreseeable future!

Paul at PWS understands customer service, I knew that 20 seconds after he picked up the phone. He seeks to understand your situation and gives you options with timelines and budgets attached. I like someone who assumes your at least as smart as he is and is taking the approach that «if this were my TV and my money I might consider…»
Pro’s…professional, upbeat, honest, knows product. Location is good, off Braddock.
Con’s…none that I see unless your looking for a glamorous environment.

Paul was very friendly and communicative during the time it took to fix our television. It took a little bit longer than I had hoped to get the right part in to make the tv operational, but it was worth to have a working set again. Staff even helped us load the tv into the car.

Paul was absolutely fantastic with exceptional customer service skills. PWS fixed my 18 month old tv, repaired within 48 hours. Then, I brought them a computer/​tv monitor that I figured was not repairable. Fixed in 72 hours including 2 days of testing.
I recommend them to anyone needing tv repairs. Very thorough and fair price. 5 stars!

I did a fair amount of research to find an electronic repair shop in the area that was recommended, and I was very happy with the service I received here. Paul was extremely friendly and personable, and called me back promptly once the problem had been diagnosed. To be honest, it took a little longer for the repair than I expected, but then again the TV I brought in is an industrial commercial unit so I’m sure that’s why it took a while for the needed part to arrive. Over all a really great experience; I will definitely return if I have further need of their services, even though it’s about 30 minutes away from me. You won’t be disappointed with PWS Electronics!

Bottom line: Took my TV in to PWS for service on 3÷9÷2012 for service. Took 2 years to get it back… not fixed.
Once the problem was ascertained, I specifically asked PWS if the TV was worth repairing or should I just scrap it for parts. I was assured that it was worth fixing and that they would get the parts in about a month to complete the repair. Month after month went by and no communication was forthcoming on behalf of PWS. I would call every few months to check on the TV to see if there were parts available to repair it. Over and over again, there were no parts. I had to initiate all status inquiries.
November, 2013 PWS called to finally say they were unable to repair the tv.
I finally decided to go pick up my tv in February. It took nearly an hour to pick it up and return their loaner.
PWS was rude when I came in to get me tv and appeared to stall on purpose. When the tv finally was found w/​o the stand the repairman asked if I had actually brought one in. I stated I did as I would have no other way to display the tv since we did not have any tv wall mounts in the house. Once again, it took several minutes to have the tv stand produced. The stand was missing the bolts used to secure the stand to the tv. By this point i just wanted to leave and chose to find accept that there were no bolts to be found.
PWS get a D for Quality because they did give us a loaner TV for the entire 2 years they had our TV.
Poor customer service, poor communication, lack of knowledge of part availability.
lack of parking.

Today I’m doing my Taxes for 2013 and I noticed a charge that I didn’t understand and decided to do some investigating. I identified the charge and remembered this experience.
Last year my 60″ Sony TV rear projection picture went black suddenly. I got online and called who I thought was a Sony TV repair specialist. This guy came out and said my TV from 2004 was done and I should just buy a new one. He said as a matter of fact he would only charge me $ 100 to take it off my hands. I told him to go away.
I got on Unilocal and found a good review for PWS Electronics and called for an appointment. The guy who came out looked over my TV, told me I just needed a new lamp, And he rewired my audio for much better sound quality. It was a very good day!
Thanks!
Mark Wilson