Lamp Factory Outlet

I’ve been to the Springfield store 3 times now, but I won’t go anymore — I have a «3 strike you’re out» rule when it comes to rude retailers.
A man named Michael there especially stands out for his rudeness.
I went looking for a CFL replacement for an incandescent bulb for an old china cabinet. I was told they had nothing that was similar in shape (long, thin bulb) so I settled on another design that was close.
I was rung out and was about to leave when I spied something that more closely resembled my original incandescent bulb. I asked about it and Michael rudely spoke to me that «the bulb you’re asking about isn’t as long as the one you brought in to replace.»
And that matters… how? What matters is that it was 40W or lower, and had the illumination that I needed.
When I asked if I could return the two I just bought and buy two of the other bulb, the rudeness got worse.
I wound up buying the bulbs, then found them elsewhere for less money — a LOT less — and returned the second set I bought as well.
I prefer to support local businesses because when they go under, all of us in the community suffer, but I refuse to support a business whose personnel have been rude to me each of the three times I’ve visited the store. Each time I’ve visited, it’s been for a specialty replacement item, but I’ll use the Internet or visit other stores before I’ll go back to this hole.
However, if you like to be treated rudely, and talked down to like you’re an idiot, then by all means, continue to visit the Lamp Factory Outlet in Springfield, VA.
The one star rating is only because I was forced to select a star before proceeding — otherwise, I’d give it zero stars.

So so. Most of the staff is good but was very insulted once. The products unfortunately are from China but priced like they are from Europe.

I went in to buy a lamp to put on my piano. I went straight for the reading lamps section and pointed out the one that I preferred while my husband decided that it was too office-​like. He suggested a lamp that is not my taste at all so we were trying to compromise which one would be best. I needed something that would give me plenty of light and he wanted something pretty and not office-​like at all. Of course, our tastes were in different directions and the ones that we could agree on did not allow for high wattage light bulb.
Finally we found a lamp that we could agree on (althought I was not that sold on the lamp), we flagged down an employee to ask questions. He was very helpful with explaining why certain lamps only allow for low wattage light bulbs and the one that we were looking at could go up to 100 watts. I told him that I like the lamp, but not really sold on the height of the lamp as I think it was too high to put on a piano. The employee told us that there is a banker style lamp in the collection of the lamp that I was looking at. He showed me the picture and I really like it. He made a call to another local LFO strore, but they didn’t have it in stock so we placed an order.
My husband ended up liking another stand-​up lamp in that collection as he had been planning to replace a lamp in our living so we ended up purchasing 2 lamps that day.

Wonderful customer service! I came in on a busy weekend pushing my grandmother in her wheel chair so she could shop for a new lamp shade. Wish I remembered the woman who helped us, but she was wonderful and very patient. My grandma can get pretty demanding at times :). She knew her stuff and answered all our questions. She helped us back out to our car with the items we had purchased as well and was so personal. It’s been a long time since I’ve had such good customer service. So I was impressed! I had to go back the next day due to the fact that what we had purchased didn’t fit the lamp (I should have taken in the lamp to the store in the 1^st place). Another employee was very helpful and helped me right away. All in all, I got my grandmother’s old 70’s lamp fixed and she couldn’t be more pleased. I highly recommend this place! I will be back!

These guys are a fantastic resource.
I went looking for what I thought would be a pretty standard bedroom sized ceiling fan and light kit. After not liking what I found at the big box home improvement stores (the items were junk quality brands, dated, weren’t the right type/​color, or had ugly hardware) this store had a high quality product that fit the bill.
They also indicated that if I have a problem you just bring it back and if I need a repair down the line they fix or replace. They were nice, knowledgeable, got you what you needed quickly, and considerate.
The reasonably priced selection of lamps, chandeliers, lights, mirrors, and light bulbs to fit just about any fixture, will keep me coming back. knowing where to take a lamp, ceiling fan, or fixture that’s broken is handy.
I basically found what I wanted, easily, for only $ 20 more than my plan b, not-​at-​all-​ideal option.

This place was awesome. The staff was very helpful and very thorough. Ask for Dusty he was extremely helpful. Very friendly store. I will come back.

Is about 5 years now since I found The Lamp Factory Outlet, and it’s only fair to recognize this store for the good service and friendly personnel .
They take time to listen and understand what the need is, and provide you with various options to solve any situation. Very knowledgable .
They stock a large variety of special lamps, sockets, switches, crystals and almost any part for any kind of fixture that you can imagine and the prices are much lower than any other store in the area .
The show room has a nice variety of light fixtures. It’s what I would recommend as a very complete and affordable place for your lighting needs.

I have been shopping for all my lighting needs at LFO for the last 10 years. The prices are reasonable, the selection is wide, and the staff is more knowledgeable and interested in providing information than at any other store, whether Lowes, Home Depot or any other I have patronized. Today I came in for rewiring supplies, and a manager, Margaret, gave me a complete overview of the procedure, helped me pick the right materials and even made a photocopy of the diagram of a three bulb lamp.
I would never consider any other place for my lighting needs.

Chandaliers, lamps, they fix them all and do a great job! That is why they are always so busy. A great selection of replacement parts and knowledge!

It’s been so long since I’ve found a business to be as pleasant to work with as the Lamp Factory Outlet! I had a chandelier that needed repair (several broken crystal pieces), and after a horrible experience at a place on King Street in Alexandria, I went to Unilocal!for help! LFO had high ratings, so I gave it a try. My expectations were very low — I thought it would take months to find replacements for the 14 broken pieces. I was amazed to learn that Margaret at LFO had each an every one, in stock, and at a fraction of the price I was quoted at the super unfriendly King Street store. In less than an hour (it took a LOT of looking and comparing to find the right pieces), she had meticulously gone through each piece to find a perfect replacement. I couldn’t be happier. I very highly recommend the Lamp Factory Outlet. It’s hard to find this kind of customer service anywhere!

This is a great store. In a nutshell, I had some trouble with the light fixture on my Casablanca fan unit. After one failed installation by me and a replaced light shield, the installer felt there was a defect in the unit and Lamp Factory Outlet replaced the unit free of charge and had it professionally installed.
Great service — they stand behind what they sell.

I bought a light kit for a ceiling fan at this store 10 years ago, and now it doesn’t work. They fixed it for free. What more can I say? 5 stars!!!

It seems to be impossible to find decent lamps these days in any of the major home furnishing stores: Target, Ikea, Home Depot, wherever. It was a Godsend to find this place. Wonderful selection of lamps, lamp parts, and very knowledgeable, helpful, and enthusiastic staff. I actually just went in to buy a shade, but the sales lady spend a lot of time helping me pick out the right one. Highly recommended!

i took several broken floor and table lamps to the lamp factory outlet for repair. they did a fantastic job repairing my lamps and the price was unbeatable — i got four lamps completely gutted and fixed for something like $ 70! the only negative (and it’s a minor one) is that they are so good at what they do, they have a backlog of lamps for repair, so the turnaround time was a couple of weeks. it didn’t bug me, but keep it in mind if you have some sort of lamp repair emergency! if you aren’t in a hurry, though, then by all means go to the lamp factory outlet! super nice people, very reasonably priced. .. all around great experience.

Lamp Factory Outlet is basically the only place to buy lamps in Virginia. I say this with conviction because I have been driving all over NoVA looking for fixtures and lamps for the past three months and we have ended up getting every single one at LFO.
Lamp designs are horrible right now, and Home Depot and Lowe’s are exclusively stocking ugly products. Lamp stores like Dominion seem to only sell super expensive chandeliers, so LFO is a breath of fresh air in that regard. Plus the staff is very friendly and they remember you, once you’ve been in four or five times. Also LFO has a great repair department. My mother had a standing lamp whose wiring had come loose and when she brought it in they fixed it for free because she’d purchased there years ago.
We had electricians at the house one day who’d told us the fixture we had bought at Dominion would in no way work for our kitchen, so we had to run to LFO to find something, anything! Lucky for us they had a decent fixture that was on sale and the last in the store. They packed it up and gave us free lightbulbs for it as well.

I discovered Lamp Factory Outlet in Springfield this weekend when looking for a lamp shade for a thrift store find. I was impressed with the customer service and selection. I walked out w/​a relatively inexpensive shade that was NOT recommended by the guy helping me… but he still was gracious. I would definitely go here for lighting needs again. I think they have a lot of special order products available as well as what’s in stock.