French Nails

First and last time at this Nail salon, the staff is rude and nasty. Don’t waste your time coming to this place. Total waste feels like your on an assembly line.

This is the new nail salon I like! I come to the hair salon next door for 9 years and finally decided to give this place a try! the workers are spanish and asian, they do not speak fluent english but you are able to communicate using simple words/​phrases. Besides pedi/​medi they also offer waxing services. I got a manicure first time then 2 weeks later went back for a mani/​pedi. They clean your cuticles very well. I give it a 4 star because of the management. I had to wait 10 minutes even before someone greeted me. They were not busy and the manager kept on keeping himself busy other than greeting customers standing around. He also pulled the girl away who was doing my manicure and made me switch to another girl for no apparent reason. It was unprofessional.

Stopped in for a last minute mani/​pedi because I was in the area (recommended by a friend). Oh my goddd. This place doesn’t look like much when you go in (some chairs torn, not the most up-​to-​date) but stay and get a mani/​pedi! Easily the best I’ve ever had. The massage alone was worth every penny but it’s also the most thorough and even pedi I’ve ever had. They did the works. scraped, buffed, massaged, hot stones, everything you want in a pedi! Everyone seemed to do great work there. Highly recommended!!_

Amazing all around! Highly recommend. Was traveling through the area and stopped in as a «why not». Best mani/​pedi I’ve ever had– and I’ve been to many places. I was sure the price would be exorbitant but was shocked at how reasonable the cost was. I would travel over 30 min to come back here– completely worth it.

Love this place… I’ve been going for years on and off and now hooked. I started getting UV gels and Kevin does an amazing job– so much so that I moved to NY and without fail I’m here every 2 weeks because I don’t trust anyone else! Pedicures are also great– they last for a month and hot stone treatment is included.
Tip-​call ahead and make an appointment– they get busy on the weekends!

This is the best nail salon in the Springfield/​Millburn area! I have been going here for years and wouldn’t ever switch. Best pedicures ever, they really take their time.

Horrible place. People are nasty and don’t remove gel polish correctly. My fingers were in pain for hours after I left there.

I wish that I could give negative stars, because that’s what this place deserves. I work in Springfield and was looking for a manicurist close to my place of employment. I’v been getting my nails done professionally for almost 30 years now. I go biweekly religiously and stopped in at lunchtime to check this place out that was referred to me by two different people. When I stopped in I figured the salon looked clean enough and the woman at the desk looked at my nails, we discussed the services and I scheduled an appointment with the technician that my hairstylist recommended. A client having a service done mouthed to me who she felt was the best of the 3 names I mentioned. Since she was the person my hairstylist recommended, I scheduled with her for the following week. When I came in I was told to sit down and wait. After about 10 minutes I inquired how much longer at the tech would be. I was told about another 10 minutes. Then the gentleman that I spoke with came over looked at my nails since I was likely visibly annoyed and told me that the tech was unable to do the «gel fill» I had on my nails. I explained I had come in to schedule my appointment and there was never any mention made about this being something that would not be able to be done. After he went on and on about he was there when I had come in and I was talking to the other woman there. Trying to keep this long story as short as possible he was basically blaming me for the debacle. He then went on to say that they specialize in gel fills but apparently of ALL their techs there was no one able to perform a service they «specialize in». At this point I had just about had enough and when he said I’m sorry, I said no I’m sorry for you because you have just lost a client who would have been a regular, very good customer for this business. Do not go here. I was swayed by the reviews and I know that there’s no pleasing some people but I am not a difficult person and this was beyond ridiculous.

Ever since the new management/​owners have taken place, this place has gone down the drain. It doesn’t matter if you make an appointment, once you arrive the appointment time is not honored. If you walk in, the new owners do not know how to effectively manage the clientele volume. This is beyond disappointing because French Nails used to be my go to spot for manicures and pedicures.

This place used to be my go-​to, but it’s totally gone downhill in the past few months due to change in ownership.
First issue was that they gave me flack last time when I said that I didn’t want to have my manicure done at the same time as my pedi. It’s not relaxing and they don’t do as good a job as when you’re sitting at the table. They said I had no choice since it was so near closing time… it was 5:55 and they close at 7.
Yesterday was the last straw. Got there at 5:45 and they (the Owner) said they couldn’t take me period. I asked why and said that I’ve been coming here for years and never been turned away. Owner said he was short –handed and that next time I should call ahead. Seriously WTF?
Buh-​bye French Nails…

This is usually my last minute go to place. Not anymore. I made an appointment morning of and when I got there it was not honored. They are too concerned about having all seats filled then proper customer service. I would have been totally fine if they said they didn’t have any time… Just don’t lie.
Also while I’m at it. If you get gel make sure you insist that they remove it the proper way (soaked in foil). My nails are still recovering from my last visit to remove my gel. They filed off the nail polish instead of soaking.
After they didn’t honor my appointment today I headed to Bloom nails in Echo Plaza. Nicer atmosphere and cleaner. Bye bye French nails.

Went for mani &pedi, the pedicure is amazing, the girls do a great job, I love this place !

Very expensive BUT this place offers the best pedicures around for only 20 $ — so amazing! Maria is wonderful, I always go to her. Ever since they switched owners the experience is even better. The old owners were very rude but the new staff is very friendly and accomodating. Highly recommended !!

Place has gone way down hill. Girl doing my pedicure had no clue what she was doing. Had to remind her of the steps… All new people working must have changed hands or something. I won’t be back. Owner asked how pedicure was after and I expressed my concerns. She said sorry but still charged me full price. Won’t be back!

Every worker here does eyebrows so well! I can’t get my nails done because nurses can’t have long nails or polish but I always go here to get my eyebrows done. The staff is friendly and remembers you.

There are two things that really turn me off when I go to a mani/​pedi place and this place did both. One, they didn’t soak my fingers to soften the cuticles nor did they have me wash my hands after filing/​cutting. Not sure about you, but that makes me feel kind of gross. Two, they did my manicure while I was in my pedicure chair — I felt quite rushed as a result.
A couple of other things to note, they used quimica alemana for a base coat which I suppose is a good thing since its supposed to strengthen nails but I ran three cycles of the dryer and still managed to nick and smudge a few nails about 30 minutes later. Not sure if it was the quimica or the top coat though.
They did do a good job pushing back and cutting my cuticles but I did get nipped with the cuticle cutter a couple times. One of which drew a little blood and there was no disinfectant applied.
Overall, the mani and pedi themselves look pretty good but service, attention to detail and cleanliness were lacking.

I truly enjoyed my pedicure here!!! OMG! This woman was amazing with her exfoliating & lotion massage; I believe her name was Maria. Or was it? Lol!
Anyhow, truly the best regular pedicure I’ve gotten in a long time. I can only imagine how their spa pedicures are. DIVINE!
Now onto my manicure. Sadly, it wasn’t the same woman who did my pedicure. SMH! It was someone else and she was just a hot mess. I had gel on that I had to remove and she literally rushed to peel them off; barely soaking them. (What was the point in bringing out the bowl of acetone?) JUST SAYIN!
I had to constantly tell her to cut my cuticles cleaner, she was super fast in applying the nail polish that I also had to point out so many empty spots on my nails, oh and her massages were trash! Seriously. The male owner was also telling her to hurry up. In my mind I’m like «for what there’s nobody waiting?» She clearly didn’t care for quality.
If you choose to come here ask for MARIA. :)
She’s such a cutie lol.

I’ve been to this place maybe twice before in the past and thought it was mediocre … Needed a gel and pedi and figured I was passing it I would go. So I went in and sat on the couch for ten minutes and not one person acknowledged me. Not a «hello», or «what do you need done», NOTHING! I couldn’t believe it! And they definitely saw me because I stood there for about two mins before I sat down to try and get there attention! Long story short I got up and left and not one person again said anything! I will definitely never go back there! Costumer service stunk!

Hands down best pedicure I’ve ever had, and I’ve had a lot of different pedicures, from a lot of different places. $ 25 for a pedicure and manicure (at least on Monday — I don’t know if their prices change during the weekend). My pedicure was 20x better than a $ 75 spa pedicure I once had elsewhere.
They really, really take their time with the pedicure and it’s amazing. A lovely massage, hot stones, and all.
I got a manicure as well, and it was a dry one (no soaking involved), and felt rushed. I was also cut. I may not return for the manicure, but the pedicure is a must, must, must!
Nice selection of polish colors. I didn’t really like that when I walked in, I just kind of stood there for a few minutes until someone actually helped me, and then I was kind of tossed between a few different people even though I had an appointment. Not the most organized.

I’ve been a customer for 2 years and it used to be a pleasure getting a mani/​pedi but I’ve decided to go elsewhere since my last 2 experiences when Kayla (the owner) overcharged me for the same OPI gel manicure I get every 2 weeks.
The overcharging happened after I tried somewhere else and came back to French Nails. I tried somewhere else because my mani/​pedis at French Nails became rushed and I was passed down from the more experienced gals to the newer ones. Even when I brought this to Kayla’s attention I was still put with the new girls. Quality went downhill. When I asked her what happened to the price, Kayla smiled and said nothing — I didn’t fight her because I hate confrontation. I called later to ask what the price was in case it went up and I didn’t know but I was told by Kayla’s daughter (who answered) that the price hadn’t changed. Weird.
The first four chairs do the best OPIs around, no question! However, I don’t want to be overcharged, nor do I want to deal with the snide comments made by the owner while I get a manicure from a less experienced member of her team (this only happened after I went somewhere else — very uncomfortable). Pedicures were also great but recently, maybe because of the additional number of chairs put in, they’re not as good as they were for the past few years. I’ll miss the great manicures but not the customer service!