Firestone Complete Auto Care

I recently needed service completed on my car. I was nervous but the professionals at this Firestone was great. The contact I worked with was Jim and he was knowledgeable and honest throughout my experience. He explained each step and best of all I received my vehicle back within the same day promptly. I will use them again and recommend them to others.

Was in a jam and needed work done on one of our vehicles because my regular mechanic was on vacation took care of the issue and had it back on the road in no time price was reasonable. Thanks Firestone great work I will be using them again and will recommend them also ****

I used them yesterday and really appreciated the quick turnaround and the recommended services which I will have done tomorrow.

Had hubby take my car in for four new Firestone Affinity Touring tires in mid-​October 2014, based on an online deal via Firestone website. It was to include 25% off cost of four tires, valve stems, state enviro fee, scrap tire recycling charge, computerized wheel balance, and free tire mounting and tire/​wheel alignment check for $ 371.68 plus tax. At some point during the service – a wait of more than two hours – a rep told my husband the car needed an alignment too. «Well, what about the ‘free tire/​wheel alignment’?» hubby asked. Yeah… no. The CHECK is free but the alignment isn’t. Hubby swallowed the bait without questioning the guy and said go ahead align it – to the tune of $ 90. I was annoyed when I found out b/​c there was no uneven tire wear on the old set and the car did not pull to one side or the other. So was an alignment really needed? Total: $ 497.65. I felt suckered. Be careful of this particular add-​on. Check your alignment and old tires for wear before you go in for service. Also found out after the fact that we would have been eligible for a discount with our Geico auto insurance. I’m giving three stars b/​c the techs were polite and the job thus far seems to have been executed well.

quick turnaorund…
called me in earlier than expected… and refilled my other cars viper fluid for free… while i serviced only one car.

I came in here when one of my tires had a leak. They were great — fast, efficient, and were able to fix the tire without replacing it in less than an hour. Price was good. The staff here were very friendly and helpful (especially Mark.) They have a waiting area with a TV inside. Location is easy to get to and near plenty of shops to entertain if need be. I would definitely recommend!

Love this place! It’s one of the places you walk out of saying «Wow, these guys get it!» when it comes to customer service. They’re friendly, accommodating and appreciative of their customers. I’ve been there for 3 different repairs and every time I walk out smiling, feeling as if every place should be this nice to do business with. By contrast, I’ve been to Firestone in Livingston and they’re snarky, inattentive and just plain annoying. But the guys in Springfield (it’s practically inches from the Millburn line, just across the street and down a block from Kings) just GET IT! Kudos to them!

I have been getting my cars serviced at this Firestone for 13 years. The manager Dario is awesome and the mechanics have consisitently provided me and my family with excellent service. They always let me know how I can save and counsel me on what repairs are vital and which can wait. We also get all of our tires here. Why go anywhere else? On a personal note they have been very kind and have driven me home on occasion when the car was being fixed and no one could pick me up.