FedEx Office Print & Ship Center

We had Kofi «helping» us and he was incredibly unhelpful. We had to ask many questions such as printing sizes, we were constantly looking things up on the FedEx website to answer our questions instead of their employee who was right in front of us. Blatantly ignored us and walked away a few times. I cannot say enough bad things about his lack of service.

I am absolutely appalled at the employees behavior. Specifically, Kofi and Mohammad. I was picking up an order and I noticed the way the items were being handled was in no way gentle. I asked Kofi to please not bend the photos. He responded so incredibly rudely; I’m still in shock! Something along the lines of «I’m not handling your papers any type of way!» I repeated myself. His response became more aggressive and that’s when Mohammad came over. He decided to check me out and when I asked what the other gentleman’s name was Mohammad responded «You’ll have to ask him yourself.» RUDE RUDE RUDE. Not only are they rude they are incompetent. I haven’t had one good experience with the new employees and this is just the icing on the cake. Weren’t they taught to proof orders? Guess not, because I’ve not had a single order come through correct. This staff NEEDS TO GO. it’s to bad they are the only print center close to where I live.

Waited 15 minutes to drop off a pre-​paid USPS item. I have NEVER had an issue dropping off prepaid USPS items at UPS. They take the item and give it to the mailman when he comes. I do not work or live near a post office. The man who I spoke with acted like I was extremely stupid for trying to drop off this package. I explained to him UPS takes them I assumed they did as well– his words…” then go to UPS” and walked away.

The worst store ever. Have all printers ready to go with paper loaded … Turnover time is 24 hours. They will not try to print it even if they have no customers… Manager is not helpful, just going to make you stupid for wanting to do business with fed ex. I should of remembered from last time when came back the next day to pick it up and they printed it in front of me… They should just stick to shipping or go out business. Not helpful place to do anything, unless you do a self service.

Very bad and slow service ! ! Had us and everyone waiting for atleast half hour before they were helped. There were 3 employees working. Very dissatisfied!!!

I really wish I remembered everyone’s names because my experience was pretty brutal. The only reason why I’m giving 2 stars is because at the end of it, I was finally helped by the one person who seemed to know what he was doing.
It was the day before Thanksgiving. It was steadily busy but not crazy or anything. I would know because from start to finish I was inside for at least 30 minutes… and all I needed to do was mail a few documents in one envelope and include a pre-​paid and return envelope. Who knew it would take 4 different folks and a manager to assist with that? The first guy was clueless. First he just directed me to the self-​service computer to print a pre-​paid label. Cool. But I’ve never done that before so actually assistance would have been helpful. We get there, no problem, it’s simple, great. He blindly says to input ½ a pound as the weight. Ummm, nah dude, it’s just a letter. No way it weighs that much. I looked at him sideways and walked back to the weigh station. It was only 0.15 pounds, which I pointed out to him but he didn’t seem to care… clearly because he wasn’t paying for it. Anyway, I ran into another issue back at the self-​service station but at that time a line had formed at the register and that same guy and another person were tag teaming trying to figure out an issue (probably something simple) with the customer ahead of me who looked annoyed. Another guy behind a register then took a new customer who had just walked in the store ahead of the rest of use waiting in line. Then another guy (the one who eventually helped me) got the manager’s attention to assist me. The manager… well she looked at me, called to someone else and said help her when you’re done and then walked away. Seriously? I watched her the whole time I was waiting and she was seemingly not doing a darn thing. She eventually went into the office and closed the door I guess so I would stop staring at her do nothing. Eventually I was helped and all was right in the world, but my goodness, it shouldn’t have taken multiple representatives, a useless manager and over 30 minutes of my time. Now that I think of it, I’m giving this location 1 star. I was finally helped and the guy was nice but the other ridiculousness trumps all that! Just avoid this location if you can help it.

I came here on November 20 to mail a single envelope. Peter offered to help me out and after determining my need and mailing location, told me the price and handed me a form to fill out with addresses. I filled this out and Peter began scanning in a large stack of packages. After I completed my form, Peter advised me that he must complete scanning in these packages BEFORE he could finish assisting me. No one else to help me because the Assistant Manager was assisting someone else to put bubble wrap around an item (mind you, that person came in after me).
People in line asked if I was shipping the large stack of packages and I informed that no, I was not. That Peter had told me it was his managers policy that he must scan those in immediately. The people behind me questioned if Peter actually said this, and I said «yes.» Peter could hear me throughout all of this. I asked if someone else could help me, and Peter said no one was available. I asked how long it would take for him to scan the packages and he said he didn’t know.
Finally, the assistant Manager, Kofi, asked if I was upset about something (about 10 minutes had passed at this point and he had been well within ear shot of me expressing my annoyance to Peter and the people in line behind me the entire time) and I said yes and explained my issue. He then offered to help, but of course, had to start again at the beginning.
When I left, Peter was still scanning those packages.
I would leave zero stars if it was an option. This was the most ridiculous and absurd business practice I’d ever witnessed.

I would like to take this opportunity to write about my experience at the FedEx Office located at 6998 Bland Street, Springfield, VA. At about 3 PM, I came to their store with an urgent order to print about 6000 pages by 11 AM the next day. One of the counter guys that I initially talked to said that there is absolutely no way it would be possible. He stated that FedEx Office usually takes minimum 24 hours to complete orders of such volume. I had no choice but to ask to speak with his manager. That’s when Raj Kharti came to the counter. After I explained urgency and importance of this order, he made a call to the printing center and made sure that the order would be ready by 11 AM the next morning.
I was pleasantly surprised when Raj called at 10 AM the following morning and informed me that the order was ready for a pickup.
It is this kind of customer service that will keep me going back when the need arises.

Excellent customer service. I needed to make a copy of my drivers license-​which seemed easy enough. However, electronic machines aren’t for all of us. I failed to grab the name of the gentleman who helped me today, but he was very helpful and knowledgable of the copy machine and it’s functions. Not to mention, he was very polite. Another customer also thanked him for his help during the short time that I was there.

This place sucks the biggest one! Went here to get two black and white copies and the self-​service copier took me for three copies for 13 cents each while using the Kinko’s card. Since I was down three copies and couldn’t get anyone to help me with the self-​service copier, I went to the customer service desk and got complete shade from a counterperson with a stank a** attitude. This is the latest time I got attitude from the service desk when in need of help. Now I know where Dave Chappelle got the idea for his «Pop Copy» skit on Chappelle Show.
They need to just shut down this location if they don’t want to deal with customers. I’ll be notifying their home office about the service at the Springfield, VA

After many trips to this Fedex Kinko’s with the same subpar experience. As usual the copier was not working and the employees couldn’t help or attempted to help, I was told to use the computer workstation and he couldn’t help me because he work only on full service orders. As his coworker sat using his phone, great way to earn his pay but maybe he was on break. I am now leaving and waiting to 8 am to go to Staples where the copy center employee will make 150 copies of the document I wanted to print to check to set up first. Way to go Kinko’s worker who could only print 100 copies or more. I won’t be back ever to another Kinko’s ever.

There honestly should be the option for zero stars. This is the worst FedEx I’ve experienced. Several workers standing around aimlessly while the lines were several people deep. Plus I’m told incorrect information by the time I get to the counter. Avoid this store like the plague!

Great place to make copies of my phone book of medical records! Always easy to get things done. Great specials on poster boards!

The FedEx website’s cost estimator said that my package would cost $ 12 – 13 to ship. I arrived at the store and the employee gruffly told me that it would be $ 19.09. He did not care that there was such a price discrepancy. So I left.
A little later that afternoon, I chatted with FedEx online customer service who agreed that the postage should have been in the $ 12 – 13 range.
End result — don’t go here; they will screw you over. Or, if you do, print out your postage in advance.

This is my very first review on Unilocal!I OPENED UP AN ACCOUNT JUST TO GIVE THIS RATING! YUP IT’S THAT BAD!
i went to the FedEx Kinko’s copy center in Springfield, VA to get a recently purchased review book unbound and 3-​hole punched. As i waited there patiently for someone to help me, I was not surprised to witness the same lack-​luster customer service as before. There was plenty of employee’s in the back joking around and laughing while the other customers and i starred with disbelief of what was going on. I finally caught one of the workers and asked if i could be helped. I explained to her that i had just purchased the book and gave them specific instructions to be very careful with unbinding and hole punching it. She handed the book to some goofball looking guy and may i add, I have been to many places that offer customer service and thought that i had seen all that unprofessional had to offer, but this guy had accomplished to open up his own genre in that category. I mean he literally looked like he had been on a week long drinking binge and just rolled out of bed to make it to work in time.
After taking my book i expected him to at least approach me and ask me how i wanted it done, or at least double check with me if there was anything he could do for such a fragile item. GOT ABSOLUTELY NOTHING. I called to the attention of the other lady and asked «can you please tell him that i need him to be very careful with the book, it’s very important to me and i can’t have it ruined» In an effort to get his attention, she tapped on his shoulder but this d-​bag totally ignored her and didn’t even make the least bit of effort to look back, he walked up to the machine and began to butcher my book. At the same time talking, laughing and making stupid hand gestures with the other employee’s in the back. After done with the book, he was aimlessly flipping through the pages, while walking up to the counter almost as if he was taunting me. I WAS ABOUT TO LOSE MY MIND I COULDN’T BELIEVE IT! Able to maintain my cool, i paid and walked out of the store. when i came home, i realized that every page in the book had a crease through the middle of the page where it was hole punched and the book had been ruined.
The next morning i returned to the store and spoke with the asst manager who later referred me to the «supervisor». this lady either has some connections, got lucky, or did some extra work under the office desk to get that supervisor position, because her level of incompetence wreaked with a snotty and condescending attitude. After i calmly explained to her the lack of quality customer service i received and showed her the damage that was done to my book. She responded with «Oh i don’t see anything wrong» «Our machine would not do that» instead of hearing me out and trying to solve the situation by reimbursing me for the damaged book or at least offering me store credit, she went on to defend her employee saying «So your asking me to pay you $ 50 for an employee attitude» WOWWWWW!!! at that point i had totally lost my cool and didn’t care whether i had left that FedEx Kinko’s in cuffs and was featured on the nightly channel 5 news, i knew i had to fight for my right! and i couldn’t let these idiots take advantage of the situation. i started yelling at the top of my lungs demanding that i be reimbursed for the book. Soon thereafter she came to her senses and agreed to reimburse me for the book. But only after grilling me about bringing the receipt back. Totally acting like an unruly incompetent little Bitch.
LONG STORY SHORT. SAVE YOURSELF THE TIME AND THE HEARTACHE AND AVOID THIS FEDEX LOCATION AT ALL COSTS!!!

After requesting that a package for me be held for pickup there, and notified by FedEx that it was indeed there, I was told by the clerk there that my package wasn’t there. I got home, checked my email and found out it was there since yesterday. Called back, and was told it was indeed there. The manager told me that they have new staff who don’t really know the system. Needless to say, I’m very upset that I have to go back again to pick up my package that was there the first time I went to pick it up.

You know that scene from the movie Love Actually, when the guy is in a hurry to purchase a gift and the merchant (played by the hilarious Mr. Bean) takes 20 minutes to wrap his present in the most over the top way? Just in case you need to refresh your memory, here it is:
My recent experience at FedEx reminded me of this, but instead of being charming or remotely funny, it was just painfully slow and frustrating. On top of that, they wouldn’t ship my laptop in a regular box that I packed and bubbled-​wrapped (and which it arrived in, in perfect condition) but in a special laptop padded package container that cost $ 25 ontop of a $ 45 2-​day air charge. So $ 70 total thanks to a completely unnecessary up-​sell.
Recommend going to the UPS store for shipping that’s a block away with no line, speedy service, and little hassle.

Service is poor. Employees there are not quite helpful what so ever. I emailed a document to be printed. When I approached the employee at the desk I told him that I was there to pick up a document I had sent to print. The guy looked at me and said «I am very busy I can’t go to the printer and print it out now» THAT TICKED ME OFF, so much that I turned around and walked away silent and collected. I came back the next day to give them a second chance and found a different person well she couldn’t find my document even though I had proof on my phone that it was sent even received email confirmation that it was received and that a staff member would contact me. The woman at the counter told me to insert my cc card, pull it up on the net and then print it. For those of you that know this you must pay to use the Internet and print etc… where as when you email it to them all you have to do it pay for the print. Apparently quality customer service is hard to come by… there were so many ways that the employees could have resolved my issue. FedEx Springfield has forever lost me as a customer.

The people who work there are total jerks. I don’t know where the guy who runs the counter at FedEx gets off being condescending or talking down to people. The other guy, when I asked if they had a key for the bathroom, just said «yeah» without turning around. A kid had to show me where the key was.
Good parking I guess, but I could do without that hipster dick behind the counter who thinks of himself as some kind of under-​utilized genius & probably tells stories about «idiotic» customers who cant find the stapler while he swills PBR with his three roommates. When I asked how to make a double sided copy, he acted like I was a moron. I’m not a moron; I just don’t work in an administrative capacity and am not a copy boy.
yes, the guy was so abrasive I wrote a scathing Unilocal review about just him. To be fair, I was pretty clear about how much of an ass I thought he was in person too.
The copiers worked fine.