Dunkin’ Donuts

I gave this place months to get their act together, understanding that the first chain coffee place in town would take a bit of time to get things together and running smoothly. That said, the location has been open for this level of service and lack of quality to be excusable.
Having been through the drive in around a dozen times, I’ve been served cold «hot» sandwiches 4 times, had my coffee order incorrect the majority of the time, & been told outright that they don’t serve an item that’s advertised on their window. Too much syrup in the drinks, lukewarm food, partial cups of coffee, all unreasonable behavior. Add this up with an unreasonable wait time, even at off-​peak hours, and I can’t recommend you visit this location at all.
They need to clear out the staff & start over. It’s sad when you’re better off going to the McDonalds down the road for a better coffee experience. The staff can’t even seem to make a decaf drink when it’s ordered, having gotten even that part wrong over half a dozen times now.

Since the location in Springfield has been open, I’ve been through their drive-​thru twice and both times I was not impressed. The people who work there act like they hate their job and there’s really no sense of professionalism among any of them, including the manager. The first time they forgot the cheese on my sausage, egg and cheese sandwich, which made the sandwich incredibly dry. The second time (today), the order was correct but after they handed us our food there was no «Have a good day» or «Thank you», and they really just make you feel like a burden for being a customer. I had high hopes for this DD because I’ve had good experiences in the past at other DD. But this location has just been a huge disappointment for me. I expect more from such a huge franchise.

Nice, clean, convenient spot (S. Limestone apparently now «Donut Alley» with DD landing right next to Springfield’s own Schuler’s Donuts!!!) but still needs to get some of their opening «kinks» out before I’ll give them my «seal of approval…»
I walked in late afternoon about a week ago and there was NO ONE available to take my order. Lucky for me (unlucky, perhaps for the cashier/​s) the owner/​manager (?) walked in at the same time I did, called for someone/​anyone to come to the counter, no one responded, and he took my order himself… Things happen, no harm/​no foul, but it’s not the «best» area, so they should be a bit more careful… Homer Simpson and/​or some donut-​loving «Springfield’s Finest» could have made off with their weight in donuts!
Good coffee, pesky rewards card procedure (not their fault!!) and slim selection in the afternoon (good news for my waistline, bad news for between-​meal cravings!!) but all in all, ANYTHING that adds to this often-​overlooked section of Spfld. is good news!