AT&T

I had come here with my husband to upgrade my iPhone. The sales associate was extremely rude! I had told him I wanted to sign up for the two year plan which was still advertised. He told me that AT&T no longer had that and I responded with «I don’t understand why you don’t offer that when I’m clearly reading it on the sign» and his response was «I don’t understand what you don’t understand.» He belittled me and basically called me dumb. This is when I switched to T-​Mobile. It’s ashame since my dad has had AT&T since 1990.

My fiancé has been with AT&T for about 15 years now. She’s always had a plan with them. She’s always paid her bills on time. She’s never lost her service with them.
One of their «awesome» employees bamboozled us into purchasing two new iPhone 6’s because we felt that this was classified as an upgrade. Well now according to AT&T’s stellar customer service, we are outside of our 14 day return policy and now owe these phones even if we leave AT&T.
1) If this employee (and I think his name is Tom, because I don’t really care what they think of me even if I do walk back into this store), sat us down and told us that we had to fully pay 750 dollars for each phone; then we would’ve laughed in his face and said NO!
2) Tom never told us the price of the phone because he figured he could cover it up in the «illusion» of us upgrading.
3) Pretty much lied to us by saying that AT&T was «moving away from 2 yr contracts» and told us this was the only route we had to take in being customers going forward. This was a clear lie because customer service said that they still have two yr plans.
Now we are stuck paying $ 25 for each phone for the next 30 months. Yes. A grand total of 1500 for two phones. Also we are not in a contract.
AT&T is pushing this new format most likely in hopes that they make more money. Most likely this branch is sales incentive driven, which is pathetic. That would explain their employee turnover rate. Every time I walk in there they have a new employee, and the previous is gone. The only reason why that store is packed because they are the only one for 5 square miles, not because of their award winning customer service. Thanks to Tom not being an educated AT&T employee (or maybe he was and this is the culture of this business to rip people off), we now have to pay these phones off. Thanks for not fully explaining yourself AT&T.
Your upgraded do not include new phones that have just came out.
AND TWO YEAR CONTRACTS STILL EXIST. DONT LET THEM LIE TO YOU OR TELL YOU DIFFERENT.

Worst place ever. We waited over 40 minutes while they were chatting and not getting anything done. Those people were literally there an hour before us. All we needed done was to change the family plan. He could of told us to go home and come back tomorrow if it was going to take long, but no he waited until we left which was 9pm when they were suppose to be closed. He locked the door right after set foot outside the door… It was clear they didn’t want to deal with us and was so ignorant. Never coming back here worst service ever!

Writing this review as a customer for the last 7 years with AT&T.
I went to the AT&T store yesterday to get information about signing a new contract and buying two new iPhone 5s 32gb phones. My boyfriend and I waited for 30 minutes and when all three sales consultants were finished with their customers, they all three stared At us and started to walk away until one female asked if we need help. The other consultants were talking about how they can’t wait to go home. I was obviously irritated with the lack of urgency to help us and make a sale. The entire atmosphere of the store was young unprofessional people.
Our meeting started and the woman opened with «why do you have a sad
Face on». From there she did a medicore job, at best, at listening to us and helping us choose a plan that would best fit us. She was argumentative with every question I brought up.
As a business owner who strives to provide my clients with the best customer service they deserve, I was extremely disappointed with the way I was treated.
I went across the street to Verizon, signed a 2 year contract, got the phones for $ 100 cheaper than AT&T offered, and am writing this review from my new phone. I had no previous problem with AT&T but I will say that the staff at that store needs a review on their customer service skills.

Sold me a broken iphone and they dont even care. I bet it was the stores demo phone. Still doesnt work right. I had 2 weeks to return it but they wouldnt let me. Said I had to take it up with apple. Apple helped a bit but still I continue to have problems with my phone. Very disappointed and furious I have to stay with this awful company for another 2 years with a broken phone.

I’m really surprised that I’m the first one to post about this store.
I’m 93% sure that I’ve been to every AT&T in the Springfield area over the last 10 years and this one is hands down the best of the bunch. The employees are extremely friendly and knowledgeable, which apparently is almost impossible to find at any of the other locations I’ve had to visit. The last time I was there, I was in and out with a brand new iPhone in a matter of 15 minutes. While waiting to be helped (since nowadays cell phone stores are THE place to be on the weekends), the manager walked around greeting each waiting customer, asking if they had trouble signing in, and thanking them for coming into the store. THIS is how these stores should be run; I hope the other pathetic locations take note and make some major changes.