Ozark Import Specialists

My family had been a loyal customer for probably 30 years or more. However, since Bob is no longer the owner. Things have gone to crap! I took my vanagon in a little over a year ago for problems getting it into gear. They said I needed a new transmission. $ 1200 and a 2 months later, the new transmission did not fix the problem. I went to drive away and couldn’t get into gear, Reverse. First… It was worse than before. They said the vanagon are all tricky to get into gear and I needed a shifter repair kit to fix the problem. However, that’s the repair I took it in for in the first place! They were supposed to source the kit for the repair and call me back to schedule me in. They never called. 6 months later I sourced the parts and fixed it myself. Still don’t think I needed that transmission. Just recently, I needed some parts worked on and they ended up being my only option after exhausting Goodyear and a couple other shops. All I needed was some parts taken apart and some bushings and wheel bearings removed that I didn’t have the tools for. Over a month later, no phone calls on progress. I went by and they hadn’t touched them. I picked up my parts and will never ever go there again.

My family has done business at Ozark Imports for over 15 years, and they are very professional and knowledgable, esp. about imports (we have a Nissan, Lexus, Volvo and Hyundia… okay, and Oldsmobile). They do good work. Like with the dealers, call ahead and make an appointment.