Terminix

Awful!!! Don’t use Terminex! Big mistake, we should have stayed with our good «old» small pest control company. They don’t keep their promises and have a terrible customer service! I have more bugs and rodents then I ever had in the six years I have been living in The Woodlands. Not to mention the huge amount of $$$$ on extra services they talked us into buying.

They don’t even qualify for 1 star. Terrible service, terrible accounting, terrible in every way a company can be. I urge anyone even considering terminix to save yourself hours of headache!

Terminix has delivered nothing but the worst customer service we have ever experienced. Their technician was a no show after we waited all day long for them to show. When we called back ten more times to get answers, every person we spoke to gave us the run around and a different story. In this day and age of internet reviews, no company can afford to treat their customers in such a rude and disrespectful manner. We used Unilocal to find a new company with better reviews and will see how they do when they come out this week.

I’m in Terminix hell. In December Terminix said they would provide me a discount if I paid for a years worth of preventive service in advance. I did. The check cleared the bank. Then in January they send me a bill for the first treatment. I thought nothing of it. Just an error. It took hours of my time, Terminix’s time and by bank’s time to deal with this matter. It was frustrating, but FINALLY Terminix agreed they got the check, cashed it and they would resolve this issue. Then it came up again in February. I called Terminix to remind them. They do not know what I am talking about. They state nobody, of all the people we spoke with in customer care to accounting, from staff to supervisors, made any notes. So, we go through the whole process again. Then again in April and the same excuse that there are no notes and they do not know what I am talking about. And, now again in July. I called Terminx yesterday and spent over a hour with them over the phone, because they claim there are no notes from anyone in the system about this. Gloria with Terminix promises me that her supervisor and the «resolution team» will investigate, figure all of this out, and call me back in the morning. So, no call from the «resolution team» in the morning, but I got a very rude phone call from Terminix stating that I have not paid my bills, they are cutting off all future service (for which I already paid), and they are reporting this to the credit reporting companies. I told that jackass where he could stick it. But, then I called Terminix back to report this and ask why I did not get a call back from the «resolution team». I spoke with Destiny. She looks and looks and then says that there are no notes by Gloria, her supervisor, the accounting department, and no eamils concerning the hour plus I spent with them yesterday. No ticket number for the «resolution department» to look into this. She says there is no record of anything for anytime, anywhere, and that I owe them money for services performed. Further, they do not recognize the name Gloria, with whom I spoke with yesterday. I go ballistic, pull out all of my notes and go over this with Destiny. She leaves me on hold for over 15 minutes. Then she comes back on and states that her supervisor will refer this to the «resolution» department and they will call me back tomorrow. I asked her if she wanted to bet on that. I asked for Destiny her last name. Nope, not going to provide that. I asked her if she was a betting person? She asked why, and I said you want to bet if I receive a phone call tomorrow. At this point there is no service. I want my $ 500.00 back, and Terminix is threatening me action for some strange accounting fail on their part.

By far one of the worst companies that I have ever had to deal with. I stuck it out with Terminix for 2.5 years and not once did they ever show during the Window that THEY provided for me. Most recently I was scheduled for a quarterly spray during a 8am to 10am window. Long story short, 1pm rolls around and no one has shown up or called. So I call the national number (yet again) to inform them that as usual no one has shown or at least called. I was then told by customer service rep that my service had been rescheduled to the following Monday without my consent. Listen, if you are in the market for a pest control company, stay clear of Terminix. Their lack of respect for their customer’s time is ridiculous and when you bring it to the attention of their retention department they shrug it off and offer a $ 5 discount on your quarterly bill.

We moved here 3 years ago and signed up with a small pest control company that was bought by terminix 6 months ago. In that 6 months, we have seen more bugs and had terminix out for more follow up calls then I care to admit. They claim they don’t spray, that that’s «old school» — old school or not, their technicians are inconsistent and not knowledgable and we have had bug problems for the first time in this brand new home only starting when they took over.
Needless to say, we cancelled our service today and went with another company and the woman that took our call was not surprised at all by our complaints. So sad…