Planet Ford Spring

Absolute garbage. I expected much more out of this place. The people are nice but zero selection and the little bit of selection they had was ridiculously priced. 32k for a 2013 f150 with 63k miles?! No thanks. Should’ve stuck with my instincts and stayed on the northwest side of town.

My wife and I worked with Dave Webb at Planet Ford off of 45 in Spring, TX. Dave helped us find the exact car for the needs of our family without being a stereotypical car salesmen. He acted as a professional consultant, and helped us get it at the price we wanted. From there, the finance department was quick, organized, and we were in and out with a new car faster than we’ve ever been at another dealership.

I tried to buy a 2012 prius from them today. Before I went, I called them to make sure the car is still available. When I got there 30 minutes later, the salesman told me that the car was sold yesterday. How ridiculous! They even lower the price for that car on their website this morning!
Then the salesman started selling me a Ford. I am really pissed. Waste me two hours to drive there and back.
Either they put up a fake toyota listing to lure customer in and try to sell them a Ford, or they simply dont know what their inventory is. Worst experience ever, will never go there again.

I tried to buy a F-​250 last week and the salesman advised me that I should buy their truck and let my vehicle get reposed!!! I have never heard of anything like this before. I can’t remember his name but he was wearing a brown suit and green floral printed shirt. Beware of this man

Had appointment I arrived on time. Met with sales person and was informed he was to busy to help me. He tried to find another sales person to help me but no one was available. I left an informed sales person that I had confirmed my appointment with him that morning. Very unprofessional business they don’t care about you your just another number to them. Sad thing I am presently a long time customer of planet Lincoln.

DONT SEND YOUR CAR TO SERVICE DEPARTMENT. They have had my Ford Flex for 6 days without working on it at all. I only needed the air vents changed as they were defective. And I called a week ahead to make an appointment and 6 days later they still
haven’t ordered a part or worked on my car at all. Now I call and they have had me on hold for 45 min! This place sucks do not take your car here.

Bought my F-​150 here and the price was great. Got an awesome deal on the warranty too. Very awesome guys in sales.
Got some upgrades too afterwards and those guys did great. Tiny was awesome, bed liner looks great and the tonneau cover install was flawless.
Then I went to get servicing done and had scratched rims two separate times from balancing and rotations. Minus two stars and never again on the service side.

New location, and open on Sundays…
However, service varies. Some days have been quite fast and others are grudgingly slow. There’s water and wi-​fi abound. I like the new service location because I no longer feel like I’m sitting in a dungeon and my truck is being hidden.
I hate, however, the automatic car wash that is given for service. They really need to inform patrons of such practices because some may not want a brush wash.

When my Mom said she was talking to Planet Ford (Lincoln), I asked why and told her, «Don’t do it!!!» I’ve been in only twice before and found the place a terrible place to buy a new vehicle. As a former fleet manager I have bought tons of vehicles. I had both a Ford and Chevrolet fleet account if that tells you anything. Why not Dodge, well look up the word in the dictionary; it means «to avoid!» Anyway I read all the reviews here about Planet and found just what I experienced previously. Now I was at the Ford offices, to inquire about a cargo van the last time a truck previously. I did not buy from them! In fact I walked out mid-​conversation both times! The two visits were over a 5 year period. So while reading the Unilocal reviews I saw some had said that while they agreed about the Ford office the Lincoln was much better. So off we went.
I called her salesman in advance to make sure he was available and he said «yes, come on down.» My Mom had told me she liked him. We arrived about 15 minutes later and he was busy with a «scheduled appointment.» I was not happy to start. He could have just said he had an appointment and we would have scheduled an appointment ourselves. So he passed us off to another salesman who had to «get up to speed,» on the deal.
It was immediately apparent they didn’t appreciate my presence. They wanted to deal with my 72 y.o. Mom directly. We told them 4 separate times we did not want to test drive the damn thing but they refused and guilt-​ed my Mom into finally riding with yet another guy who drove. I can only assume our new salesman was still not up to speed.
So the negatives first — Before I arrived they mislead her, and manipulated her. When I arrived they had added unnecessary and unwanted services and charges and then were crazy slow to get things done. We wrote a check (paid cash), and let them know we would be back the next day to pick up the Navigator. The next day, we waited an hour and one-​half after the time they told us everything would be ready. It still wasn’t ready and we spent over an hour on what should have taken 20 minutes. Come on, we paid cash!!!
Positves — the refreshments are plentiful, the place is clean and set up to impress. The restrooms were also very nice.
Sorry Planet Ford/​Lincoln, while we bought from you this time, we will never be back!

Every time this place is so irritating! My husband made an appointment for me to take my car in for service, the appointment has been made for two weeks. I dropped my car off first thing yesterday morning. We never received a call from the service person. He called twice, never received a call back. Finally I called at 5P so I knew whether my car was going to be done; I was told they didn’t even look at it throughout the whole day. Keep in mind we had an appointment!
Today, the second day they’ve had my car, I waited until noon and finally called since neither my husband or myself had heard from anyone. Come to find out, again NOTHING has been done on my car and again my car will not be done.
This is a repeat issue that Ford is well aware of and my vehicle is under warranty. Should not take three days to correct… and a phone is not too much to ask. Horrible customer service!
If there was another ford dealership close, Planet Ford would be out of business. I hope the managers read these comments to realize their customer service needs a huge improvement.

Most of the inventory is behind a locked fence. You’ll need a salesman to «escort» you.
Our sales guy was a baboon and wouldn’t stop pushing a «new truck» on us that had 650 miles, ice cream and popcorn on the floor mats, and was a color we told him we hated. We bought our truck elsewhere.

This a review for Planet Ford in spring off I-​45.
I just returned my lease car and I would HIGHLY RECOMMEND YOU AVOID THIS PLACE.
WORST CUSTOMER SERVICE EVER.
It’s astonishing how rude they are.
When you’re here to buy a car, they are all super friendly because they want your money. But afterwards, it’s like pulling teeth trying to get someone to call you back about your warranty or lease agreement. I would have renewed my lease with them if they had communicated with me.
However, their employees attitudes made me want to shop elsewhere for my next purchase.

Don’t come here unless you’re willing to pay sticker price. Bought a 2016 Lincoln MKZ and within 3 days realized the audio was horrible at loud volume, tried to change it for one with the THX audio and they won’t budge from sticker price. So I asked if I can add the THX to mine and they said it’s not possible so I asked if I’m stuck with it and he said «pretty much». Once you sign they don’t care about you. So disappointed

The Planet Ford collision center has great customer service. It took a bit of time to get my car fixed, but that was somewhat expected since I drive an Audi.
I noticed an issue with the door handle two weeks after picking up my car, and they had it fixed the next day, no questions asked. Ask for Jose Chapas.
Now the door creaks every time that it opens. So customer service was great, but the quality of this repair wasn’t.

Most of the reviews appear to deal with the Ford side of the dealership. I had very pleasant experience on the Lincoln side. I signed up for the Lincoln Date Night program and got to test drive a Lincoln MKC for 24 hours plus a $ 100 Visa gift card.
The showroom is very nice and the bathroom is quite luxurious. I worked with Todd and my car was ready when promised. I was handed the keys and my gift card and on my way within 15 minutes. The next day I returned the car and did not experience any high pressure sale what so ever. The only negative was that I was told they would wash my car that I left at the dealership. It wasn’t washed, but no big deal. I had a fantastic «date night» in a pretty sweet ride.

The customer Service is horrible in the Service department, in our experience. Dropped car off while we went out of town. Asked the comb over the car, especially fuel system for the problem, they return it to us with a higher price on standard services and did not fix the problem, doubt they tried. We take it back yesterday and have to call them at the end of the day to see what’s going on. No one called us. The service «advisor» (joke of a title) Vickie can only tell us the cost of the job, not what’s wrong. We go in this morning to see the problem and wait over 30 minutes to be waited on, eventually we just ask for the manager because Vickie apparently has no problem making her customers wait endlessly after we did what she asked and called prior to coming.
No way this place is worth your time or money!!! Find another Ford to deal with, you DONT WANT PLANET FORD!!! I promise

Total joke.
Spouse was buying a new car, first time.
The financial guy suckered her during the loan process stating she has to buy the Ford Extended Warranty to use Ford Financing.
When she arrived home and informed me of the $ 1600 add on was «required» I immediately got on the line the crooked paper pusher.
I had to record Ford Credit on the line stating this was a lie; they do not require any extended warranties for financing with them.
BUYER BEWARE! They will literally do ANYTHING to make the sale at this joint

Awful. This place is so bad that it has actually changed my perception of the Ford logo. They’ll tell you that they’re one of the biggest Ford dealerships in the nation and that their service is unmatched, but it is all a lie. You will never spend less than 2 hours waiting on an oil change (or anything else for that matter) and you will never get anything but attitude if you don’t like it.
Oh, one of the service guys told me that I had a nail in one of my tires and that it couldn’t be fixed and that the tire could blow out any time and then tried to sell me a new tire. I took it to Discount Tire in The Woodlands the next day and they patched it for free and I haven’t had any problems in almost a year.

This place frustrated me in so many ways. I bought a Ford F-​150 Platinum from these folks. The car buying experience was horrible. It as if they intentionally try to waste all of your day. You wait, then you wait some more. I know it is a strategy to wear you out so you make a deal, but it is very annoying.
So I have my truck for a little while. I go in for the very first oil change. The guy that checked me in seemed a little shady. He asked me what services I wanted. I told him I was there for my first oil change. I asked him what other services he recommended. He told me that I needed to have my fuel injectors cleaned. What a joke. If a new truck needs fuel injectors cleaned, I need a different truck. Bottom line is, know what you need ahead of time. They will obviously lie to make a buck.
I would recommend choosing a different Ford dealer.

Planet Ford was really good to us, unfortunately I don’t personally like the F150’s. Not to mention the truck was a hard fit in our garage.
They even went as far as lending us a truck for a week. Marty and Bill Lynch were our sales guys. They were both great. (*****)
They wanted to under price us on our trade-​in initially, and raised the price when they saw we were no longer interested as they tried to persuade us into buying from them. We probably would have have taken them up on it too, but the F150 just doesn’t do it for me.
I’m taking 2 stars off because we were in the market a year and a half ago, we needed a bigger vehicle and I had my heart set on the Explorer. I went in and I waited for over an hour for my sales guy; I don’t even remember why I was waiting. Anyhow, I left, I didn’t have time to be waiting on him. I called him several times afterwards and he never returned my calls.
Come to think of it, the only reason why we went back this time was because hubby had his heart set on an F150, too bad for him beacause I’m usually always right and I usually get what I want. LOL
(Just kidding!!! He spoils me, he just ends up giving me what I want.) He’s the best!!! Heart!!!

Terrible place. I bought my car about 2 years ago and within a week something was wrong. When I checked under my car there was a pill bottle zip tied to my fuel intake line, I go to take it in immediately and my shifter cable breaks because the cap was missing. Tell me how it passed inspection to leave the lot like that?
I just took my car back in Friday, June 13^th, 2015, because my a/​c wasn’t working. Well I get a call back to come get my car and they tell me that I have a cylinder misfiring which wasn’t happening when I dropped off my car 3 days ago. My entire car Is shaking and when you look under the hood you can watch my belt and fan stop and restart. This wasn’t happening before. I will never buy from Planet Ford again nor will I suggest anyone too.