Pet Fair

Many of the negative reviews are well-​intended but misinformed. The puppies aren’t from puppy mills; they’re all from reputable breeders, mostly local. When a puppy gets kennel cough, he or she is treated immediately and quarantined. A veterinarian checks every single puppy twice a week. The employees in the back administer medication as instructed, bathe the puppies, check poop for signs of illness, etc.
As for children mishandling the puppies, employees are instructed to be vigilant during playtime, and sometimes parents let their kids misbehave and pick up the puppies, despite the countless signs and despite being repeatedly told by employees not to stand in the playpen or hold the puppies. The puppies need exercise, and employees shouldn’t be expected to babysit unruly children.
The cages and tanks are cleaned multiple times throughout the day. If you purchase a puppy, you can call the owners at any time of the night so as to avoid paying thousands for emergency vet fees. They come with all of their shots and aren’t released unless they’re healthy. The reptile tanks are regulated for temperature. When a puppy is sick or underweight, he or she often goes home with an employee for the night in order to receive extra exercise or around-​the-​clock care.
It’s obviously understandable to want to adopt from a shelter rather than a store, but people like to feel holy by criticizing the Pet Fair.

The owners really care about these animals. My daughter worked there and said they would take home puppies that needed round the clock feedings or medicine. We’ve had a great experience ourselves getting a dog. Happy to know that I can call anytime if there are any concerns.

An incredible experience which is rare on something so close to the heart as a non-​human family member! I didn’t know much before getting «Dodger» (my beagle) and through the help and guidance of the owner «Sam» and his staff I became an expert and knew exactly what to expect from the experience of not only having a puppy but a beagle. At every point both before and after the store was 110% professional and responsible and responded to my every question and concern. If you are going to procure a new family member I highly recommend Petfair as a partner in the process!

On Saturday, Sept. 5, there was a very sick puppy there they were trying to sell for $ 1,000! After several animal rescue people blew up their phones & shared the video all over facebook, they had someone from the store comment on a thread that the puppy was put out there by a new employee that didn’t know better… GEEZ, GIMME A BREAK! This place needs to be shut down. Not only are they selling sick animals, they are also contributing to the HUGE animal overpopulation! If you consider buying a animal from there after reading their reviews, then I guess you are just dumb! ADOPT DON’T SHOP!

I bought my puppy from here and she was hospitalized 5 days later with pneumonia. The doctor confirmed she got it when at the pet store. All though pet fair covered all medical expenses its the fact she was that sick. I went back to the pet store and saw other puppies of her breed (English bulldog) looked extremely sick as well and I was surprised that they were still mixed in with the other puppies. I love my puppy so much and I’m glad she is now healthy but I will never buy another puppy from here again. I have gotten my other dogs from Craigslist and they were so much healthier and I have never had an experience like this. I recommend to purchase a puppy from a breeder or adopt from a rescue shelter or the spca. To save yourself time and heartache do not buy a puppy from here! !!!

Possibly the WORST place ever! We just go in to see the animals while we are at the mall. And they had 6 big puppies in one small glass «cage». The puppies were EASILY malnourished, sick and had worms. But when I brought it to the workers attention they just brushed it off saying the puppies were fine and that they come from an breeder so they are «fine and normal». When I told them that in fact the puppies were NOT normal they continued to brush it off. I know animals. I’ve worked with animals for a long time. And use to be a vet tech. DO NOT BUY ANYTHING FROM PET FAIR IN THE WOODLANDS MALL! They are NOT fair to the animals. Wish we could shut them down.

Stopped by to check out the selection of collars. I am horrified by the condition of the animals! As other reviews have stated, most pups and kittens are sick, at an unhealthy weight, and very inbred.
The reptiles are in even worse conditions that the cats and dogs. With repliles, if the humidity level or lighting isn’t correct, certain reptiles will die. (Think of it like taking a water animal out of the water and expecting it to be completely healthy on land, it just won’t happen.) Animals that should never be house together (for safety reasons) are all just thrown in a too small tank. Most have no source of water.
When I tried to bring this to staff’s attention I was brushed off and ignored.
How has this place not been shut down yet?!

I wish I could give negative 5 stars…
My first few experiences here as a younger teen were absolutely horrible… I told an employee that a little hamster had passed away, and she scooped it up and dumped it in a trash can out in the open… in front of children. in front of families. in front of people trying to pick out a family pet…
When I alerted someone that a puppy was having a seizure, the employees downplay the situation or completely ignore it…
As a got older, I began to realize that all of the puppies and kittens in these types of places are from PUPPY MILLS. These are not shelter babies, these are not rescue pups and kitties… These are dogs over bred for money, crammed in small cages, only to be shipped to this hell hole and crammed into even more tiny cages with far too many other dogs…
Recently I was hearing that a boxer was still being sold here after having a leg broken. Many people asked employees what happened, and I was told (as well as others) that the dog was ‘dropped’ by a child… WHY wasn’t someone watching the child while they were playing with the puppy? WHY were they allowed to stand/​walk around with the dog? (This must be one huge child to be able to drop a rather large puppy and break their leg…)
Someone else ended up calling the manager, and was told that the dog was actually STEPPED ON. Not dropped. The person repeatedly asked if they were positive that’s what happened, and they continued to tell them «yes» they were sure…
If you’re going to manage a horrible place like this. at least KNOW what is happening to these poor animals when employees/​managers are not properly paying attention and monitoring people around the dogs and cats!
There was also a black pig laying limp on her side, breathing very very heavily. I sent a video to someone who works with live stock, and they confirmed this was NOT normal. An employee tried to tell me that the pig had been ‘playing with puppies’ so she was ‘just tired’… The pig was still unresponsive, and the employee showed 0 concern.
I was told that a ‘vet’ looks at these animals to ensure they’re healthy enough to be sent to their forever home… Obviously you’re in need of a different vet, or a vet with an actual license and some common sense.
This place is absolutely horrible. Not only selling puppy mill dogs, but trying to sell people sick animals for hundreds of dollars that could potentially KILL their other house hold pets if what the animal in the pet store has is contagious (parvo, coccidia, URI, etc.)
Shopping malls need to stop allowing these kinds of places to sell animals… The animals suffer, and so do the families who were expecting a healthy pet to welcome into their family…
ADOPT DON’T SHOP.

Pet Fair gets their dogs from Puppy Mills. Don’t support a business that has no problem funding the mistreatment of animals. Pups are sick, and sold anyways for $$$. Their vets falsify documentation and treatment. Dogs are not inventory. Adopt, Don’t shop!

I wish there were negative stars to give.
We just bought a family pet on MONDAY and it is currently at the vet dying from parvo. They had a «vet» look at it on Monday and cleared it to go home with us. Today, we called complaining and they said the only option we had is to bring it in so that «they could have a vet look at it WITHIN THREE DAYS» — please please please be cautious here.

I bought my Pomeranian from here almost three years ago back when this Pet Fair was located in the Willowbrook mall. I know that the pet stores get a bad rep from puppies being bred from puppy mills but they do get some of their animals from breeders around town! Ive also bought a rabbit from them a long time ago, and my mother bought a Weiner dog from here back in 2003. All animals very healthy with all their shots never had any problems. Very happy heathy pure breed animals!

Fun place for the kiddos to visit! They had every animal under the sun. Bunnies, baby ducks, dogs, cats and even pigs! Not a lot of space to move around in so it gets crowded quick. A nice stop though if you’re in the mall with little ones. Definitely better than the Petcos.

Walking in here, there’s all sorts of pets here. Lots of parakeets, hamsters, and hermit crabs which I’m ok with. Wish they had more fish selection here which would make it more worthwhile for me to shop here. I’m not a fan of the dogs they sell here. Sure, they’re super-​cute and absolutely tug at you heart-​strings. But they’re cooped up in these tiny display cases and who knows where these dogs were bred from.