Pep Boys Auto Service & Tire

I went to this location yesterday to purchase 4 tires. I was never greeted. There was an employee there on the phone going over an invoice… line by line as several of us stood in line waiting. After 20 minutes of him not once acknowledging me nor the other customers, I decided to go across the freeway to Firestone, where I received prompt acknowledgment and awesome service. Note to Pep Boys… I know that customers are important, ALL of them, in person or not. All the employee had to do was to place the caller on hold and service the customers standing in front of him. I will never return to this «business» again.

I’ve been going to this location for almost 5 years, service is usually prompt, most workers are helpful, and prices are standard. My only issue is one of the employees who’s customer service is less than subpar. I would go out of my way to get my car serviced on days «Steve» is not in, and if he is, I politely ask for someone else. Being spoken down to and treated rudely for having minimal car knowledge is not my ideal treatment when getting my car checked. Definitely ask for someone else if you want a better customer service experience.

I use to not like coming here but ever since they got a new manager this place is awesome.
Last week i brought my vehichle in for 4 tires and alighnment unfortunately they only had 3 of the tires in stock but that didnt stop shane from driving to another location to get the tire and while my vehichle was getting serviced wesley was giving me estimates for work i want done i will deffinatly be coming back and recommending this place to freinds

Horrible customer service.
I had to visit this store 3 times for the same issue. I visited last week about a low tire and asked to have it examined. After spending a great deal of time on it they assured me it was «good to go» after sealing the tire.
After the weekend I noticed the tire had again deflated and brought the car back in. They explained it was just the weather and quickly filled the tire back up. I explained I had a long road trip the next day, but they assured me it had been fixed. I then returned the next day because my tire gauge indicator again went on. This time the tire was 10lbs low and I demanded it be reinspected.
The supervisor explained there was a wait, to which I responded this was my third visit and I am in a hurry because of the road trip I explained yesterday.
I have now been waiting over an hour for the hole they had somehow missed and hadn’t plugged. They also informed me they do not currently have plugs in store and I must wait for the part to be here. They said it would be here soon. I decided to take all this time they seem to think I have and write a review on how terrible the service has been.
It may just be this circumstance and an unprecedented error, but I felt this story deserved to be shares for their obvious lack of consideration for my time.

So I called first to see if they can do a free suspension and steering check and he was sarcastic on the phone «OH yea, we LOVE just doing free services» and I couldn’t tell if he was being serious but then he said, come on over and we’ll take a look so I assumed it was free, which it was when I got there.
So I get there and say, my bf is a mechanic and he said it could be the cv axles but he doesn’t know too much about suspension. Him and his employees laughed and say, hes not a mechanic then because he doesn’t know everything about cars… so I was mocked and my bf (who was not present) was insulted. They treated me like I was a fuckin idiot because my bf thought it was something else.

My wife’s truck had a window problem and after calling three different places (one place laughed at her when she asked a question) I called Pep Boys in Spring by I-​45. Kenneth took my call and he was the only one that would help out of all the places we had called. When we arrived Kenneth not only identified me as the window call but made sure that I was getting the best possible price available. The mechanic Robert went out of his way to make sure the repair was done perfectly and in the fastest time he could allow to assure quality work. Kenneth and Robert went above and beyond and will have our business for years to come. You can count on the most professional car care by exceptional professionals. Thanks Kenneth and Robert!

Just went by today to get a tire puncture patched, not only did the manager get it done promptly but he didn’t charge me anything.
Will definitely be bringing my truck here