Morehands Maid Service

I have used Morehands in the past (about 4 years ago) and was very pleased with them. It seems service is not what it used to be. Without going into the whole sordid affair, let’s just say that the list I took time to send was not passed on to the correct people that actually DO the work.
Sadly, the «Quality» person that came out at the request of the ladies that were to have cleaned, didn’t do any better. So, I got charged $ 300 for a little light dusting, some mopping and for them to break a duck that my deceased father-​in-​law had carved.
When I received my «feedback» request, I told them I was unhappy with the service and have yet to hear anything from anyone.

To say that this cleaning service provider is highly disappointing is an understatement! They do not appreciate being questioned about the mediocre job they offer. They circumvent fixtures in the house and avoid cleaning behind or under them and when you ask questions or complain about their shady cleaning, they get all defensive! Customer satisfaction is definitely at the bottom of their priorities!

This business is poorly managed. The first cleaning was decent and with time, I thought that it would work out. That will not occur however, as on the second scheduled service, this company switched my appointment time without notifying me and more importantly, did a «bait and switch on the cleaning crew». I was promised the same crew and only because I called the day of the appointment to see where the crew was at it was an hour past the anticipated arrival, was I told that I would get a new crew and not the one promised as it was «one of the best crews». Obviously, this company sends in their «best crew» for the first visit to get you to sign up, then switches you to a crew which they acknowledge is not up to the quality of the first crew.

I am so excited to have found More Hands maid service! I am almost due with baby #2 and could not stand to clean anymore, so my husband offered to get us cleaning service. I couldn’t be happier with it– they cleaned EVERYTHING (even our Nespresso espresso maker!), everything was dusted, and the vacuum job was perfection. I haven’t been this happy to walk into my house in a long time, and the pricing was extremely low compared to other services I had priced out. Thank you More Hands!!!

I prefer to clean my own home and had never used a maid service before this experience. However, I had (2) gift certificates for cleaning service (EACH for a 2 hour session with a 2 person team). Additionally, I had just had back surgery and could not do any of the work myself.
All I asked was for the bed clothes to be changed and the bathrooms and floors cleaned.
The team arrived 3 hours early and I was not prepared for their arrival (I would have washed the sheets that were already on the beds.)
The fitted sheets were not pulled down over the mattresses (of all 3 beds!). Additionally, the sheets (fitted and flat) were put on sideways on 2 of the beds. I found that to be extremely ridiculous because there are obvious designs to indicate the proper orientation.
Pillows between the 2^nd and 3^rd bedrooms were mixed (both decorative and sleeping pillows — the bed clothes were very different: masculine and feminine — with colors that coordinate with the wall colors!).
I believe the floors and bathrooms were cleaner before the More Hands maids came into my home. Between the water spots on the glass shower surround and fixtures and the sticky floors, I was completely dissatisfied.
My young children were quickly instructed how the job should have been done as I had to rely on them to actually do the job.
To make matters worse, when I called to redeem the second certificate, which I left at the office when I scheduled the first cleaning, I was told I was mistaken; that the certificate was for one cleaning. So much for hoping for a better team next time.

Worst cleaning service I have ever used! Do not waste your money nor your time. The managers are extremely rude and unpleasant to speak with. They are by far some of the rudest people I have ever dealt with. I gave them a second chance and had them clean my mom’s house, they did another terrible job. They were three hours late to the appointed time. I ended up getting another maid service to clean both my place and mother’s. Never again, do not use them.

I couldn’t be more pleased with the service I received from Morehands, absolutely phenomenal.
I just moved to The Woodlands from the northeast and had just finished unpacking so my house wasn’t exactly how I’d normally keep it. To add to the stress, my girlfriend was coming to visit on Friday afternoon and I didn’t have time with the new job to give my apartment the attention it needed.
I reached out to Morehands by phone on Wednesday and spoke with Travis who listened intently while I explained that my girlfriend was landing around 3pm so I really needed the house clean by 4pm at the latest. He said that it wouldn’t be an issue and he’d make sure the house was done by 3pm. All honesty, I was a little worried about bringing her to see my new place for the first time and just hoping that some strangers had shown up and cleaned my place while I was at work. However, the cleaning ladies (Liz and Celia, if memory serves) arrived before I’d even left for the office, were extremely warm, polite, and professional and told me they would take care of everything. It was a huge weight off my shoulders to say the least!
When we arrived at my house, it was SPOTLESS! All of the surfaces were clean, the carpet obviously vacuumed, the mirrors shining like new, etc. They even went so far as to fold the toilet paper on the roll like you might find in a hotel… girlfriend really thought I’d pulled out all the stops — I gave Morehands all credit though!
Really, very happy with the service and the staff I encountered at Morehands and will be setting up automatic service with them going forward. Just really great work, give them a shot!
TL;DR: Go ahead and give them a shot once, they don’t disappoint!

This is the same message I send to company. «We would like to request a refund. No one mopped the first floor. My husband and I are so disappointment in the cleaning Standards of this company. The mirrors in bedroom were not cleaned. The sofa was not dusted and I ask someone to dust. There is dust in entrainment center and on pictures. I have not even checked the second floor. My husband has called and I have asked and things just are not being done. I feel that I should not tell ladies what to clean when it’s listed on website. We are having guest tomorrow and I have to get up can clean. How is that I paid some one to clean and still have to mop and dust. Especially the first floor bathroom for guest I think no one even went in there. And the sad part is we do not have kids so the house is not filthy. Please refund us for Cleaning we paid for but did not receive and cancel our service.» I am still waiting on reply…

Maybe I am overly excited because I am coming off of a bad experience with another cleaning company, but I have to say — Morehands Maid Service was really great. I could have given 4 stars due to their higher pricing, but the convenience of booking online, customizing the order and paying by credit cards is a plus. I also like that they do quality control checks from time to time to keep standards up. So 5 stars it is.
The team that came to clean my house was very courteous and were concerned over my trouble spots. I was super pleased that they worked so hard to correct a soap scum problem in my bath tubs due to poor service of the other maid company I was using. My tubs now sparkle! Now granted they probably used some harsher chemicals to make it happen, but I didn’t really care about that. Sometimes you got to do what you got to do…
There was a team of two women, they stayed for about 3 – 4 hours and went through my whole house top to bottom, dusting, wiping down all surfaces, mopping, vacuuming, etc. They just did a wonderful job. My house hasn’t been this clean in a long time.
Will they be back? You bet!