Lowe’s Home Improvement Center

Just left there and was blown away by how helpful everyone was.. I’ve never gotten bad service at this lowes, but tonight everyone we encountered went above and beyond to help. I know it is kind of crappy to come in an hour of closing, but not once were we treated like we were an inconvenience. In fact, everyone was amazingly helpful and seemed to actually appreciate our business and enjoy their jobs. Great job!

How can you improve your home if there is ZERO customer service? You have to go elsewhere, especially for appliances. Today, I have made my last purchase of $ 40 at Lowe’s today. It will be Amazon or Home Depot from now on. I wanted to purchase a new oven today and ask some questions before purchasing, like warranty & installation cost. The one guy available is a trainee and he was assisting another customer. The other sales associate was on the phone and didn’t want to be bothered by the trainee. So I left w/​my money and went to Sears appliance of all places. At least I got service and my questions answered.

I live right around the corner from this location and I shop here all the time. The staff is always quick and willing to assist me and often they will ask me if I need assistance before I ask for their assistance. I have never left without finding what I need! Everyone from outdoor to paint is friendly and nice! This location converted me from a «Home Depot only» customer to a «Lowes only» customer!

I’ve giving this store more chances than I should have due to the location convenience. No more. Every single time I come for a home or work project they are out of at least one item I require. Every time! It then requires a trip to home depot (where I should have started). Its as though they simply don’t do inventory. .ever. Save yourself some time and frustration and go to home depot

They should seriously have all self checkout and robot kioks to ask a questions. Always tons of managers standing in groups talking. NO ONE helping! Garden is a joke. NO help even when I asked and interrupted a group huddle with my comment of no help!
My husband hates to go and can tell you where everything in the store is.

Just left there with everything on our list. 2 employees asked to help both were very helpful. This is also the only lowes I can ever find liquid pool shock

By far the worst, the kids they have working have no knowledge on there sales and products being sold here much less how they work! For this I’m better off at homedepot, a little more of a drive but better knowledge there and same crappy service like this lowes!!!

Excellent store! Half the store knows me by name. Excellent service! By far my favorite big box home improvement in Houston and Vicinity.

This particular location is outstanding. The employees are always so helpful. I got so fed up going to other locations and even worse-​home depot. I have found that if I go to this location of Lowes I can always get friendly help. Even the manager is willing to answer questions and hangs out on the floor area!!! My favorite place in the world for sure!!!

I have bought 2 dishwashers in 5 years from this location.
I payed for them both to be installed. The first one I bought,
the installers didn’t even bother to show up on the day the
installation was scheduled. as if this wasn’t bad enough, I
have had a worse experience this time. I purchased a Bosch
Dishwasher from this location. I had to wait 10 days for it to be delivered
to the store. This was tolerable since this dishwasher was marked a best buy
by consumer reports. The day it was scheduled to be installed, the installer called
me and said he was at the store but no one was in the department to help him.
Being less than a mile from the store, I jumped in my car and drove to the store,
wouldn’t you know it the installer wasn’t even at the store! The installer arrived about 1 hour
later. Hurriedly installed the dishwasher, turned it on and was on his merry way.
This model has a self locking door, I have only owned ones with a sliding lever that
locks the door. I soon noticed that the cycle was being interrupted, and after pushing
on the door it resumed. After a month of this I decided to investigate. I saw the locking
mechanism was not catching the groove made in the top of the door. I called Lowes
and scheduled a repair. The repair man that showed up had to text another person on
his laptop to try and figure out what was wrong. He diagnosed it as a defective locking mechanism, showed me how to install it, when it arrived, because I didn’t want to waste
another day off to be at my home after the part arrived. In the meantime I called Bosch
to check out his diagnosis. The person at Bosch informed me the diagnosis was incorrect
and that I should have contacted them first. My wife took the day off to wait for the
Bosch repairman. He was there for about 10 minutes, but when he left the door locked.
That is, for about 5 closings! I called Bosch and they have to «investigate» the
situation. So I called Lowes and the person told me that all they could do was send another
repairman out! I asked for another unit but was refused. This is very poor customer service.
I also have experienced the same problems of poor customer service inside the store that other reviews have wrote about. BEWARE OF THIS STORE!

Every time I been here everybody’s been super helpful there’s only been a handful of times that I have to walk around and look for somebody to help me which isn’t so bad. But it is unusual that they close early. Restaurants I understand because they don’t want anybody staying there too long but not home improvement stores. Other than the closing early thing I would’ve given a 5 stars.

Customer service is deplorable, I pushed a button for an associate and stood there greeted by nobody.

This place has helped me with many of my huge projects in the last 6 months. Windows, carpet, fence and gutters. The only problem I have is there aren’t always specialists on site so make sure to call ahead.

This is just dangerous for my pocketbook. So many things I can do with what they have in stock. Any tool, any material. Heck I even bought a picnic table here already built. Love this place.

Great selection, knowledgeable staff, reasonable prices, everything is organized & clean. They are friendly & very helpful to moms! I really enjoy shopping here!

Just what the rating says: Meh. I’ve experienced better. Particularly from Lowe’s a little bit south of here (the I-​45 and Cypresswood location).
Hubby and I stopped in here for some very specific items: items that should be easily found at any Lowe’s. Found most of them, but only after a massive hunt and at last locating a tour guide (aka sales associate) on the other end of the vast plain.
Air filters: hidden in the plumbing section? In with all the PVC piping at the back of the store?
I needed a new clothesline (yes, I’m one of those archaic people that still uses one). One of the tour guides was quite puzzled and didn’t think they had one. Sent us to the «laundry» item section: you know, where the closet items, ironing boards, hangers and similar items are. Found wooden clothes pins there, but only a cheesy retractable clothes line. Move on to the next attraction, as hubby suggested we just look for plain old rope. Of course, by this time we had lost the tour guide and we had no idea where rope was.
Off to find rope! Or a tour guide! Finally we track down someone who points us in the right direction. Pay dirt! They actually have the clotheslines I want (in different weights and sizes) and they’re clearly labeled «clothesline,» but they’re hidden at the bottom of the shelf along with all of this other rope. It took good hunting skills to find that.
Next: hubby needs a good flashlight. He’s pretty specific about his needs. As a volunteer firefighter, he needs a good flashlight that he can carry and operate with his heavy gloves on when he and his crew go into dark, sometimes smoky situations. Well, try to find ANY flashlight here, not just a specialized one. Tucked away in a corner display by the batteries at the front (by the checkouts), the selection was absolutely pitiful. There were, perhaps, four (4) flashlights total to choose from. Has there been a run on flashlights that we don’t know about?
Checkout: boondoggle! Two manned lanes, both with the slowest cashiers that I have ever set my eyes upon. In desperation, we finally jumped into the self-​checkout lane to get out of there with any sense of sanity remaining.
We spent WAY too much time here getting WAY too few items.

This Lowe’s is closer to where we live than any other hardware/​appliance store, so it would be really nice to like them, but we’ve done so much service there over the years and at the very best they’re mediocre. In 2009 we had them put in new floors for our house… the carpet was installed well, the laminate was installed very poorly. The put it right in on top of our old linoleum instead of pulling it up like most flooring companies do, so it started creaking and coming up in some places within a year, and they never completed putting in the quarter rounds.
Last week we purchased a washer and dryer from them and they guaranteed next day installation and said we’d be called that night to get a window of when they could bring the appliances. We told them that we couldn’t be home until after 11 a.m. the next day. When no one had called us by 8:00 p. m to schedule the delivery we got nervous and called them. The lady we talked to said someone should call us by 9:00 p.m. No one did, so we called back at 9:00…the lady then said it would be after 9:30…no one ever called. The next morning around 7:00 we called them back to get a time frame. Finally we were able to talk to someone who said it would be delivered between 9 – 11. We told them again that no one could be home until after 11:00 and they said if we weren’t here then we couldn’t receive our washer and dryer that day and would have to wait until they could deliver it next week. They refused to work with us at all even though we live within a mile of the store. We called the store to tell them we wanted to cancel our order because we needed our washer and dryer that day (after 11:00) and the whole exchange had left us frustrated, and they were extremely rude, with the lady telling us that it was already on the truck to be delivered before 11:00 and it wasn’t THEIR fault. It didn’t matter that we’d told them twice we wouldn’t even be home until after 11:00…apparently that was the only time they could bring it. I had to argue with her to be able to get a refund. Not a pleasant experience, and we have decided to take all of our future business elsewhere.

Hubby and I stopped in to get a higher wattage dimmer switch in early September. Then shopped in the garden area and tried to check out there. Item not listed in computer (switch)… 3 girls tried to resolve… not happening. Call manager. waited for manager… put in a second call… to no avail. Told them forget it and left without it.
Flash forward 2 weeks… Visited again. Saw a fan on the ceiling but none on the floor and had questions — no assoc. around. Asked for help and waited… no one came. 15 minutes later we moved on for anchors and wall hardware. Associate was very helpful. Saw the switch and decided to give it another shot. Same song and dance at the register. (Someone just put it back and did not take care of the issue.) THIS TIME I FORCED THEM TO DO IT. I just kept telling everyone loudly behind me that it would be a while because the item is not in computer. (About 6 – 7 unhappy people because it was the only line that wasn’t self check-​out) Another 15 minutes later we finally got it.
Yesterday Hubby goes in for tile backing for behind soap dish after teenager used it as a step stool to reach tub window. Searched several areas and unable to find what he needed. Called for an associate to help and no one ever came. He waited 45 minutes and no one ever came to help.
I love Lowe’s but do not like the lack of customer service at this location. I will travel out of my way 6 miles next time to I45/​Cypresswood location — I always receive good service THERE.

I like going to the garden section, by far has the friendliest and most knowledgable employees. Beware of the plumbing department, employees there are definitely part of the grumpy old men club.

Stopped in to get a couple of things and was able to get in and out pretty easy.
Typical Lowe’s.