Gullo Toyota Conroe

My husband and I are shopping around for trucks and haven’t decided on what we’re going to buy yet. We know very little about Toyotas since we’ve always been a GM family. We had been to a few dealerships that day and this is the only one, other than the GMC dealership, that actually made us feel welcome and actually came out to greet us since we went to the Toyota dealership in spring and they just stayed in the lobby looking out at us for 45 minutes.
When we pulled in we were greeted by Chad who was very friendly and not overly pushy about anything. He was very helpful and what few things he didn’t know, he looked up immediately so we had the answers. He was very nice, played with, y 7 year old daughter and made us feel like we were old friends. He was very straight forward and he didn’t seem to try and BS his way into a sale. He knew we were only looking and weren’t in the market to shop just yet and he still took the time to help us and didn’t make us feel like we were wasting his time. He introduced us to the manager Bill, who was also very friendly, and someone we could just shoot the talk with. I would recommend anyone looking to buy a Toyota to go here and go see Chad.

Worse service ever. Walk in looking for a car that was on the website and despite it being an actual sponsored ad on auto trader, wasn’t there of course it was at an auction. I want to try the car like a regular human consumer to see what I’m buying for it is a big investment and I have been through problems before buying without checking. I pretty much get told I can’t until I pay a deposit and even that wasn’t encouraged. I was given the loop over and over about it not being an option to get it to the lot so as I’m deciding to get this car another shot, I’m completely left there waiting to get helped out again. Nothing. I ended up walking out of this sh! t hole of a dealer. I don’t recommend it at all unless you’re trying to lease a car and they can make money off of you. Other than that they won’t give 2 about you.