Crossroads Collection

Having waited tables before myself, I’m pretty understanding with waiters. However, the young lady who had our table was pretty unfriendly and not very accommodating. I don’t plan to return and wouldn’t encourage others.
My butternut squash soup was tasty. It does not come with a scone as it says. Would’ve liked to know that in advance and would’ve appreciated an alternative.
Again, plenty of other options for a lovely lunch. I’ll go elsewhere.

Whatever you do, do not go to Crossroads website and order anything on line. Your credit card will be charged but you will never receive your order. After calling the business several times and talking to the manager three times, I never received my order. I was apologized to and assured it would be mailed each time. I finally had to file a complaint with my credit card company to get the charges reversed.

It was difficult to getting contact with them, but when I did and booked the baby shower, it was a success! Very cute interior, great service and food, although I would have liked to stay and have tea for a little longer. They were very accommodating especially since I had my little one with me. I would recommend for a girls only tea date, and would love to make this a tradition for when my little girl is old enough and «gets into» tea parties.

High tea at the Crossroads Tearoom and Bakery. And what an experience it was! The moment I walked in and saw the charming shabby chic décor and beautiful desserts on display I knew we would have a lunch to remember. I have my aunt visiting from California who frequents tea houses all over where she lives.
However after sitting down to paper napkins, and lukewarm tea I had a bad feeling. We we served in old cheap mugs and dingy cheap flatware possibly from Walmart? The girl seemed irritated when we requested the real China cups to go with our $ 22.00 meals. Imagine that?
Then our beautiful meal arrived. Despite having to request water and plates with ur meals we were pleasantly surprised with how delicious the food was. We enjoyed nearly all of our sandwiches… Until the MOLD was spotted! Really?! We just ate MOLD! Rather than profusely apologizing and begging forgiveness we were attended to in a curt and rude manner. After my aunt went to the owner to complain (after all the mold was the final straw!) she was sternly rebuked and dismissed very rudely.
After I went to pay for our horrendous high tea experience I was told because we enjoyed the majority of the meal (which was not true) we would receive 10% off!!! My mouth dropped open. Now I was angry. They finally agreed to comp the entire meal after much protest. Do yourself a favor and find a place with class and real customer service.

Our first visit here and we left with mixed feelings. Firstly we were greeted by a woman with an English accent «Get a bit wet did you?!» (from a quick spring shower). Secondly, we were not allowed to be seated in the main room with the other patrons, rather we were isolated in the front room, due to having our precious four month old baby girl with us. That is our take way on this, due to her statement of «let’s’s hurry and order your food while she is quiet, don’t worry about the tea.» I believe that she also did not want us back there with the other patrons due to the fact that we got a little ’ showered’ sad, but true. One of us ordered a soup & sandwich, and I just ordered a petite salad. Her retort was ’ AND?!’ I said may I just order this salad, her retort: you’re just not hungry, is that it?!
I ask myself now, why, at this point did we not walk out.
The tea that was recommended to us by a friendly young waitress was flavorful and just the right temperature, the food especially the house tomato soup was wonderful.
I would have rated this nice little tea room 2 stars from the awful service (which I don’t usually do but it seems like their staff doesn’t have a high turn over) if it had not been for Robin who was so delightful upon our exit.
My recommendation is if you are greeted by a woman with an English accent, wait for someone else.

Attended a baby shower here. I arrived an hour late (better late than never) I walked in and the hostess asked what I wanted extremely rude. I told her I was with the baby shower party. She replied «ohh you’re a bit late aren’t you dear!»
Very unprofessional and rude! I will not be returning ever. You don’t treat guests that way.

Mainly giving this review because I expected them to be open. Their hours stated they close at 4 and I even checked their Facebook to confirm and reached the door after a half hour drive to reach the inside and be told they aren’t able to serve today and can only sell tea. Last week when they closed early they at least notified on Facebook but they closed an hour earlier at three without any warning. Very disappointed to not be able to try the tea and scones I was looking forward to and made an out of the way drive for.

I love this tea house. The owner Robin is a delight and her staff as just as sweet. I take my clients here for tea and everyone loves it. I recommend scheduling a high tea or hosting a gathering here. My daughter says it’s like having lunch in a doll house! My favorites are the triple treat tea, the ham with fig preserves sandwich, and the soup of the day in a teacup!

If you like tea at all, you need to try this place. All the cups are mismatched and the décor is adorable. All the food is good, just a little under seasoned. Ask for salt and pepper and you’ll be set. The best tea by far is the Old Town Spice, especially for you Chai lovers. I would suggest the quiche, which is always spot on, as are all of the salads. The fig one is my favorite. The lavender scone is also a treat. Their clotted cream and jam are also tasty. The staff is so, so sweet and friendly, and the prices are as expected for a touristy place like OTS. Visit none the less.

Hosted a baby shower here. Almost didn’t book this place because it was like pulling teeth to get someone to get back to us with information. Constantly was told the person in charge of events wasn’t in, leave our email address/​phone number and she will get back with us. That went on for over a month.
Finally got the info and booked it and honestly my hopes weren’t very high considering the service we received in trying to reserve the space.
The shower came and hands down the day of experience was a complete 180 from the booking experience! The food was amazing, the service was great, and the overall atmosphere was perfect. Would absolutely recommend this place to anyone looking to host a shower or even to come in for something to eat. My one recommendation is that if you are booking for an event, go in to the store and do not try to call or email!

An adorable little place in Old Town Spring. When I walked in I felt like in an Alice-​in-​wonderland-​meets-​cute-​non-​crazy dream with a wonderful home-​kitchen, freshly baked aroma.
While my parent’s in law felt the 3 – 4 min wait time to be seated too long, I was happy to wait there looking at the menu and sweet baked goods.
The waitress/​owner/​chef (she told us she designed the recipes) was very friendly and chit chatted with us after we got our dishes which felt very inviting, like a cozy bed and breakfast.
My husband ordered the fig salad and I the mixed berry salad. They were both delicious; mine sweet and refreshing, his deliciously dessert-​like. My mother in law ordered the pea soup and was happy with it (she’s hard to please!) and my father in law ordered the egg salad sandwich and was also satisfied though I should warn the bread was a regular soft white (not rustic like how I would like a sandwich).
At the owner’s recommendation we got freshly made lavender scones. We regret NOTHING. They were perfect. As my husband put it: «they are on a league of their own.» They are not overly sweet or glazed as is common — they are the real deal.
I can’t wait to be back and take my parents there!
Tip: order the cinnamon/​orange oil tea but watch out in the summer months as the after-​effect is very warming (even if you order it cold).

This place is adorable! It’s like the tea houses in the UK. I loved it here. The ladies all were so sweet and kind! I ordered a tea and the lady came to show me the tea and let me smell it before she steeped it because it was such a pretty fragrant tea. Highly recommend you to come here with your girls for lunch and bring Mom too!

I am writing as a very disappointed customer of Crossroads Collections/​Tea Room due to a recent incident that seems inexcusable. In March, I ordered a pound of their specialty tea as a birthday gift. The order was processed immediately and very efficiently online. However, after two weeks the package had not arrived, even with a $ 17 shipping fee and the shipping address in the same area. So I called to inquire about the order, and a woman I will call Roberta (who processed the online purchase) apologized and promised to send another package out right away. Another two weeks passed, and still no shipment. I then wrote a polite email, trying to track down the problem, but Roberta neither responded to the email nor did she call. So we are out over $ 50, and my daughter-​in-​law did not receive a birthday present from us this year. Until this incident, I had been planning to host a large tea party at the Crossroads Tea Room for an 18^th birthday celebration, but now I would not consider subjecting my guests to the possibility of unprofessional and inconsiderate treatment from that establishment.

The atmosphere is absolutely beautiful, I felt like I was entering another world! The walls are an aqua blue with soft gold designs painted on. The overall décor is a classy country feel. The owner and waiters are very friendly and very willing to give samples before ordering tea. We ordered the spice tea, it was like drinking the smell of Christmas, I kept drinking it like it was candy! We also had yummy scones. I didn’t have lunch but I saw some of the sandwiches and they were regular lunch size. Good prices too! One full tea pot with two scones served with fresh spreads was $ 10. The setting is perfect for showers and parties. You have to try it out:-)

This is a very cute little cottage in Old town Spring. The place is really adorable and you can smell the warm scones being made. I went several times for afternoon tea and I have always enjoyed the place. They bake fresh scones, my favorites are the lavender scones. This is a great place for the ladies… But also for the family! You’ve got to try next time you are in the neighborhood. For a more elaborate tea time, make reservations ahead of time so that they can prepare the small sandwiches!