Not a single piece of clothing truly fit right and then they charge you extra to get the right sizes even though they had my sizes measured to begin with! This feels like a huge scam and I’d recommend any other establishment if you would like to like nice for your event. I’ve never had a more awkward suit in my life.
Scott R.
Tu valoración: 1 Dallas, TX
I have been in a number of weddings and formal events and I have never had a worse experience as I did here. We rented 8 tuxedos from Al’s for my friends wedding in The Woodlands and not a single one was correct. It’s not like they were cheap either, these were supposedly the best Al’s had. Not only were the tuxes ill fitted, the quality was horrible. Then to make matters worse their customer service was unapologetic, rude and unable to resolve the issues. Specifically my pants and shirt were too big. I was told by their staff that rentals are«not fitted» so you have to live with the size being off, I have rented enough tuxes in my lifetime to know this should not be the case. They said they would order replacements, I picked up the replacement and the legs were hemmed so short they looked like Capri pants. With no time to repair them I had to wear the pants that were too large. This was just one example of the myriad of problems the wedding party had at Al’s. Even the pockets on the jackets did not match. We all needed to buy extra items from other stores to make everything work. Luckily for you there are many places to rent formal wear. So it should be easy for you to avoid Al’s incompetent staff and poor quality products. I wish we could have because the bride and groom were unnecessarily stressed out as a result of Al’s poor service.