US Post Office

I am shocked at the negative reviews. I’ve been using this post office since 1984. It is so much better than all post offices used to be. The employees are so much friendlier and helpful. There are occasional problems, but they get resolved. «The Asian guy» that people keep dissing doesn’t smile much, but he is very helpful and smiles when you make an effort to be pleasant. I can’t imagine how hard it must be for them to stand there and help people all day who blame you for a bureaucracy’s problems. So much whining! I’ve never had anyone be rude to me, but then, I’m not rude to them. STOP dumping on the postal employees. They are people doing their job and having to deal with rude and whiny people all day. I challenge you, the next time you go to the post office, or anywhere else, to make the employee smile.

packages rarely get scanned in when you drop them off at the counter or in the metal hole in the wall. so, people have no clue packages are on the way until they get scanned at another location down the road.
also, the Asian guy with the glasses tries but completely fails to be a total diva. lose that guy, please. he is rude, inconsistent, and does not ever make you feel like a paying customer.
the other older dude is really, really nice. and the lady manager has more patience and kindness than most people combined. but the Asian dude has got to go. seriously.

I have changed my address
3x at this location and still haven’t forward my mails to my new address. The guy that looks Asian with glasses on said he would take care of it. I spoke to the Manager a white lady prior to that and still no mails she said she will take care of it. They all want to take care of all things! How long would I wait? That was the end of August and it’s almost November. I’m so frustrated these folks work so slow I think will take it to the next level.

I am trying to get my change of address set up for once. I do not have regular mail for 2 and half months now, because people from this post office do not do their job properly, they have no proper training, they do not do their job correctly, they do not care and simply. The supervisor herself is poorly trained/​qualified, have no people skills, she doesn’t understand the issue therefore she is more complicating the problem instead if resolving and more upsetting is that she never, but never apologies.
That post office badly needs trained personnel, especially a capable and problem solving oriented supervisor, with people skills, that knows how to do the job properly.

This post office is not helpful at all. I must lost already 100 dollars in purchases from eBay that never came to my house and this is the only post office near me. So I’m going to have to go to el cajon or chula vista. I need people to help me a make a complaints to to postal service.

The Asian guy with glasses is a bit of a douché. I Followed instructions as presented on the walls. Not my fault I can’t read his mind on how things should be labelled and such that pleases him. If you’re an attractive female he’s more kind to them. Fking douché.
Other workers are fine and never had a problem with.

I have been here multiple times, and have only had 2 «ok» experiences.
The most recent, Monday, was my final straw before writing a bad review for this place.
The multiple times I have encountered an older man of asian decent, he has always been rude and talks down to customers like they’re all idiots.
Now this is my mini-​story for Monday:
I got a call from my mother, that my package finally came in the mail– but she misplaced the yellow slip. She said it would be there though. So I drive all the way out there with my boyfriend, we get in a line that almost reaches the outside door, and wait there easily for 10+ minutes.
While in line, I was approached by an older woman who seemed nice enough, and I explained to her my situation, gave her my ID, and she told me «Well if you just got the slip in the mail– it won’t be here…»
I insisted that my mom checks mail really late, and it was an old slip.
She seemed hesitant to go look for my package, and when she came back she said along the lines of“Nope, like I said– it’s not here, try back in a few days.”
****WELL I got the slip from mom finally once she found it– my package has been available since the 6^th at 9am, I went to the office on the 9^th. ****
I HOPE it was just that she missed it, not that she didn’t even bother looking– I know some people do that. I really want to give her the benefit of the doubt, but every time I come here I dread it.
At least they have decent parking.
Sorry lady, but I don’t have spare gas to waste coming out there twice…

Always under staffed and slow providing customer service. I always hold my yellow receipt of package so it is visible and they sometimes ignore you so end up standing in line for 5 – 10 minutes. Customer service training is really needed here.

Customer service at this post office is very RUDE! Called to ask a question about delivery and the man I talked to was very unprofessional and rude. But it’s Spring Valley, what do you expect I guess.

Meh. Run of the mill post office. Not overly impressed or nearly impressed. I foresee this former major player going out of business soon and all the private distributors becoming out next primary carriers.

Plenty of parking, well kept grounds and mostly friendly employees. Of course you’re going to wait in line because there is usually only 2 people working the counter and passport renewals take a while. Need more people working on Saturday. Over 20 people in line as I write this.

There are never enough people working in this post office!!! However, Joanne is extremely efficient, polite and is really great with customer service. Whenever I go in she always has a smile on her face and tries to do three times the amount of work all the rest of the employees do. I give one star to the US Post Office and five stars to her.

This post office is pretty pathetic — they close the doors minutes early, refuse to answer phone calls, and are too lazy to check your PO box for parcels over the phone.
If you can avoid this location, please do by any means necessary. Not one, but many ocassions have I been faced with less than standard service and demeanor by those staffed at this location. I truly hope that the employees and customer service is investigated and corrected.

To all residents of 91 977 & 91 978
Please back me up when I write thaat the customer service at this site is terrible. Nothing will be accomplished unless you write comments here and other letters to your Representitives and Senator. These are Government workers that will not be changed unless their boss is fired. Lines are very long and very slow compared to other sites. The overall attittude is a direct reflection of a supervisor that is more interested in her friendship with employees than serving the community. We can only accomplish a change if you complain.
I highly suggest you write often to let everyone know what is not happening at this post office.
Also do as my wife and I have, use the lemon Grove Ca. site and let them know how much you appreciate the service they provide.
Alex Gordon

Since we’ve moved to Spring Valley, this is the post office assigned to us. First of all, I am not impressed initially when I came in the first time because they had few staff and the line was long. I agree to the one previous review about the Asian guy that I think he might seem like rude to the clients. He does not smile & seems not polite either. Just a week ago, i had an appointment for passport application. I understand if the person who would do our passport application had an emergency & can’t meet us on our scheduled time so it was moved later that day. When i came back for the rescheduled appointment there is someone ahead of us but it took another 30 mins wait time for me. My gosh! They can’t even manage their time. However, good thing i’ve already filled out my application and the transaction went on smoothly. Anyways, overall the experience was okay.

First of all, if you ever complain about waiting at the DMV just try making an appointment to get your passport. This was the last place I called but the only place where someone offered to check for any cancellations so I could get an earlier appointment.
I arrived a little before my scheduled time but the service was quick and friendly. Especially Joanne, very kind and willing to help when I got there. I thanked her for her all her help and she kindly said how she would want someone to do the same for her. Thank you Joanne!

Ugh
The Asian guy that works here should retire and put an end to his misery
He totally doesn’t want to be there and it shows ALOT
I take a slip to the post office that was left at my door to pick up packages and they stare at it for 5 min telling me this isn’t the right slip
My reply ‘take it up with ur employee who leaves it not me’
I should not be blamed because the mail man can’t get it together
Not to mention instead of slips he writes ‘left pkg’ on my envelopes of other mail In the mail box. I don’t get it
Ever since our post office switches to this loc it’s been a nightmare

WARNING TO ALL CUSTOMERS:
According to the Manager (name rhymes with gory) at this location, this particular USPS believes themselves to be above the law and not liable for any of their employees mistakes, lies, or actions.
I went in to ship out 3 packages and told the always-​sour-​and-​impolite Asian male (nickname rhymes with prick– appropriate) that I needed to send 3 packages and I wanted «TRACKING INFORMATION» for all three.
He spent the next several minutes complaining about my packaging (the boxes were too small and he didn’t know where to put the labels) and then proceeded to TELL me how he was going to ship the packages instead of offering options. This didn’t bother me and I told him repeatedly: «As long as there’s tracking» to which he replied each time: «It comes with tracking automatically” — a line I’ve heard him absent-​mindedly tell almost every customer.
When he printed out my receipt he made a point to take his pen and mark where the tracking numbers were and repeated again: «Like I said, they come with tracking and here are the numbers».
2 days later I receive a complaint about one of the packages and its’ tracking number. I investigate and find out that the package in question did NOT have tracking as it was shipped First-​Class Mail.
I went to the post office as the package in question was part of an investigation and explained that the auditor needed a note from USPS with the exact current location of the package, which they have access to.
That’s when the incompetent and trailer-​park-​mannered manager Gory began to mumble out how she and her staff can’t help, can’t do anything about it and «you can go ahead and do whatever you want, nothing’s gonna happen to us» was her response to my informing her of my plans to file a formal complaint.
When we confronted prick about it, he panicked, looked at the receipt and stuttered out a weak explanation, while lying and telling us he couldn’t really remember 2 days ago. He apologized, but continued to lie and say he always offers options and pays attention to his customers.
If I was able to acquire a court-​order to see the security video footage at this location, it would prove beyond a doubt that prick’s behavior is deplorable, but more importantly it would show him pointing at the receipt where the tracking numbers should be.
I called USPS customer service and filed a formal complaint to which the operator taking my claim stated: «Someone will get back to you within 24 hours, latest by end of business on Monday.»
Today is Tuesday. No response. I know the focus is on the IRS right now, but if the standards at USPS are so sub-​par that manager’s like gory and employees like prick can say and get away with service handled at insane levels of ineptitude, then the DMV’s looking pretty good these days. If the investigation goes sour, I plan on going to the district court and filing a complaint against gory and prick. It doesn’t bother me that they exist, there are lots of people like them in this world, it bothers me that they’re getting paid to poorly do jobs that today’s middle-​school children can do much better.

I have been coming to this postal office for as long as I can remember. I usually stop by here to pick up stamps from their automated dispenser. Yes, I still use stamps because I am a dork. I have also used this location for passport service and shipping out the area and specifically out of the country.
My only hurt about this location, is that there always seems to be a line, and the employees never seem to be in a hurry to get things rolling. I was very happy when they installed the automated stamp dispenser because they save me a lot of time.
Don’t forget your forever stamps!

This place is OK, it is the main start-​off point for the entire 91 977, 91 978 ZIP codes; can’t believe I’m the first to review and had to add it.
Decent service, OK location, creates traffic the way the main entrance and the drop box driveway are situated by the major traffic light/​intersection.