SDWISP

Sdwisp is the best Internet Service Provider I’ve had in Jamul! Their service is fairly priced and FAST!!! Thank you SDWISP! I have and I will continue to recommend your service to friends, family and acquaintances. #extremellysatisfiedcustomer

«No Soup For You!»
Just like the Seinfeld episode, this company has deemed me not worthy. I have been told to find another internet service due to my previous Unilocal review. Luckily, there is one other provider I can use.
Just to clarify things: The internet service they provide is top notch! Where I live, due to trees and mountains, we cannot get full internet service. This is not their fault. It’s nobody’s fault. It’s just what it is. We never had any problem with what they were able to give us. It was good, and we appreciated it.
When I originally wrote the first review, I was angry! The way they treated my mother, who is a senior citizen finally trying to get internet and catch up with the times, was uncalled for. She was really upset and didn’t understand why Eric would talk to her the way he did.
All I am trying to get across is that customer service goes a long way to keeping a great business great. There will be a day that more internet providers come into the rural areas, and if you don’t stop talking down to people and treating them as if they are unworthy of your time, then you’re going to start seeing a decline in customers.
As of now, as long as you don’t call them or question them, I would say go for it. Hopefully, they take what I say into consideration and either hire someone to actually answer the calls and leave Eric and Keith to the field work, or they follow through better and treat everyone equal to themselves.

Contacted SDWhisp after running our small bushiness and personal off an 4GLTE signal for about 8 months after buying a home Jamul. Explored all the options and even considered digging a T1 line from the utilities waaaay down our dirt road. Im IT based company owner and electrical so I dug deep into all options. I found SDWhisp from a mailer and looked at the data caps and pricing then left a message in the message center. Keith called and came out to our home and was very knowledgeable and professional and explained we where not in a coverage area but, they would be building a tower in my area and I would be able to connect after it had been set up. Prior to the estimated time of completion Keith called me and set up an appointment to install and calibrate the radio and devices. The appointment went very well and the install was great. I stayed and signed the paperwork and asked a few questions and was off to work feeling confident and happy about the price. We canned the 4GLTE and have been enjoying a stable and fast connection to get our business moving and growing in the right direction. Keith even left a 25 $ gift card for Brody’s…Wow… The service is stable as I can tell and I doubt I will need or require too much technical support considering how simple this system is.
Great service!

I recently moved to Jamul about 6 months ago. I was a little concerned about the lack of Internet service available and I looked at all of my options. I called ALL of the Internet services available to the area and found that SDWISP had the best price and was the most knowledgable out of all of them. I spoke with Eric half a dozen times before I signed up and he answered all of my questions and seemed very knowledgable about both the service and about what I will be needing as far as data usage. After I signed up Keith came out to do the install. Keith was super professional and knowledgable in answering all of my internet questions. Since I have started the service I have no complaints. I have never written a review on Unilocal but I signed up to start with this one.

Thank u SDWISP for giving me the best internet service I have ever had. I’ve lived in Oregon, Arizona and Mexico and nothing has compared to SDWISP. Courteous service which came in a timely manner. All questions answered with out making me feel like a dunce.
Eric even installed our Magic Jack with a smile on his face.
All the neighbors I have talked to do nothing but rave about the service.

Well the only word I can think of is disappointing. After reading all of the wonderful reviews about the customer service and unparalleled access both I and my wife (who pays the HughsNet bill) were very interested and excited about the prospect of not only getting great service but being able to shed a corporate giant for a local company. I have spent over 50 years in the RSD area, with 25 of them in Jamul and go out of my way to shop at local business whenever I can because as a business owner myself, I understand the value in keeping local business healthy. Too bad SDWISP isn’t going to be one of them.
My family and I (wife, daughter, son-​in-​law) have all contacted them over 15 times in the past 9 months, and even had a tech that happens to subcontract for them out to the house on an unrelated IT issue, and after all of those attempts they have NEVER had the courtesy to call us back, not even once!
Last straw came this morning. My wife followed up an unanswered email request for service (SDW’s preferred method of initiating a sale per their website) from last Friday, on Monday, and she actually spoke with both Kevin and Eric at SDW. She thought (and told me) whoohoo we can finally get service and get rid of Hughes. Well, that conversation with SDW ended with we’ll get back to you in 5 minutes ma’am. which you might have guessed at this point didn’t happen (shocker). So this morning, my wife again called (there’s 3 of the 15 which my wife brought to their attention) and again spoke with 2 folks at SDW, and was told that they «had a lot on their plate» and that we weren’t in the service area. Hmmmmmm
A bit of background is appropriate here. We live on the top of a hill that looks at every one of the service areas that the folks on Unilocal with all of these great reviews are in. In fact the service tech (who was here on a cloudy day and couldn’t confirm line of sight) told me we were in the service area and that there should be no problem but they HAD TO COME OUT AND LOOK when there was better visibility to confirm, and if not, we would be the PERFECT location for a new antenna because of our location.
So how come after SDW blows off 15 attempts to contact them, SDW telling us we’re in the service area and have a perfect location, when they get called out for not calling back, they randomly tell us were not in the service area or don’t have line of sight when they have never even been here to verify that?
I’m not sure if the reviews are real, but I find it hard to believe there are ANY 5 star reviews if this is the way SDW does business, in fact, I wonder how they are in business at all.

This service is so helpful when you live out in the middle of nowhere! The internet works great and the customer service is prompt and courteous. I didn’t think I would ever be able to play MMOs or watch streaming video out here.

I recently moved to the country and would be lost without SDWISP. Our internet is just as fast as it was in the city and the customer service is amazing! So happy with our experience!

What a breathe of fresh air. Living in the country offers many rewards and a few challenges. Not only does SDWISP solve our high speed internet needs, they are a model of Customer Service. I’ve gotten to know these guys over the years and I can truly say that their main focus is ensuring that the service they provide is the best ALWAYS. We have such a high level of trust with these guys we allowed them to install some relay equipment so they can reach more residents. The equipment was installed professionally using only quality equipment. Bravo Zulu !

We are VERY HAPPY new customers to the SDWISP…
When we moved out to Alpine, we signed up with a different Internet service.
After 3 months of poor connections and poor customer service we moved to SDWISP after hearing about them from our neighbor. Even though we had to pay the disconnection fee with the other service, I am SO GRATEFUL we made the change. The connection is great and the Customer Service is personal and professional. It’s hard to find businesses like this anymore.
We totally recommend this service to anyone. Our whole family is happy.
Thank you Lisa and Keith. :-)

We were so delighted when we were able to receive SDWISP service in our area. What a difference!!! We were constantly having problems with our other provider. Eric Williams and his staff are great. If we are to be interrupted for system upgrades, etc., it is brief, and we are warned well in advance. Great service. FAST!!!

We have been with SDWISP for more than two years now. My husband and I manage internet communications (website, email, social media) for Deerhorn Valley Community Association. We are real backcountry, with no Cox or other cable service – even cellphone reception is spotty or non-​existent. So reliable internet is critical. We were devastated by the 2007 wildfires, losing more than 150 homes in our small community. We’ve come to rely on internet for most of our local communication – and to monitor online emergency scanners during high-​fire danger times.
Before SDWISP we used the highest-​bandwidth residential service available (WildBlue). But just when internet traffic was highest (like during emergencies) our service would go down (WB said it was a «latency issue»). Also, once we reached 80% of our usage limit, our service would slow to a trickle. It was just not acceptable – and downright risky too.
SDWISP was an answer to our prayers. We’ve now had it long enough to give it a good workout. No service is perfect – especially during emergencies – but we are very grateful for SDWISP. Price, reliability, and customer service are excellent. Not all residences will have necessary line-​of-​sight to their transmitters, but they have been installing more as their business has expanded. Neighbors have had to wait a while to get on their installation list, but it is SO worth it. I’m just really glad to see they are on Unilocal now, and I can give them 5 stars with no hesitation.