Fairfield Inn by Marriott

I stay at Marriott hotels all the time for work, and I’ve never experienced the poor service I did at the Fairfield Inn. We came in on a Friday night for a wedding, and upon returning Saturday afternoon, we drove in circles trying to find our hotel, only to find that the hotel name had changed to Comfort Inn in a matter of hours. All Fairfield signs had been covered up with a cloth sign that said Comfort. We were shocked that a change like this would take place without even notifying the guests who were staying there the night before.
Once we settled in for the night, we turned on the TV. Most channels had horrible reception, and white specks were flickering all over the screen. When we tried to rent a movie from the hotel, the ‘order’ button on the remote didn’t work. We called the front desk to see if they could send someone up to take a look or change our room to one with a working tv, and they said there was nothing they could do, and left it at that. Keep in mind this was around 5pm… it’s not like we were making this request at 3am when no one would be on staff but the receptionist. We will never stay at this hotel again.

total dump! and it has the marriott name? this must be a joke! front desk woman was not friendly and completely ignored me when I said I called earlier and they never answered. Room looks like it needs a gigantic make over. crappy carpeting. got sucked to stay here with low points. big mistake! should have forfeit more points to get a better place. how can this dump carry the Marriott name!!! Mr Marriott should be ashamed of this joint! the quality compared to a cheap motel for hookers!

The hotel is convenient to Nanuet, Nyack and outlets. It is inexpensive and looks it. The rooms are clean, beds roo soft and need of repair. When we got into our room the water in the toilet was dark brown. We had to. flush the toilet 6x to clear the water.
Unlikely I will stay there again.

I was made to feel as though I was an inconvenience from the moment I arrived to check-​in. I travel a lot for work and chose this hotel due to its location and that I had stayed there last year for 2 nights. I work for a private college and we are tax exempt. I always bring the form with me to present upon arrival. However, I lost my portfolio that morning and did not have a paper copy. I figured I would get to the hotel and print a copy for them. When I arrived and explained that I didn’t have a copy, but would print one, the man acted like this was a huge inconvenience. At first I thought he was kidding around, but he wasn’t. He gave me a form to fill out, which I did, gave me my key and pointed out the elevator. When I settled into my room, I went downstairs to the lobby computer and printed a copy of our tax-​exempt form. The woman at the front desk was greeting someone else checking in, so I waited. He was recognized as a Marriott Rewards member, given a goody bag, a list of hotels, told when breakfast would be served and asked if anything else was needed. When she finished with him, she didn’t even look up to ask how she could help me. I told her I had just checked in and have the tax-​exempt form. She took it and said thank you. I then told her it was for Room 312 and she wrote that down. I am too a Marriott Rewards member and was not recognized. In any case, you would think that best practices would warrant staff treat all guests with the same courtesy.
The room itself was clean and I met 2 cleaning staff who were very nice; they said hello and asked if I needed anything.
The wifi is horrible. It made it nearly impossible to work. Given the hotel’s business center consists of one computer in a hotel lobby and that the Marriott brands itself as business traveler friendly, the hotels should ensure top quality internet access.
The television reception was also poor on many channels. I checked for lose wires, but they were all secure.
The following morning I went to have breakfast, which was very good. The staff member at the front desk as well as the breakfast room attendant were also very nice.
My only complaints really lie with the 2 staff members when I checked in and the wifi; I can live without TV, so that’s not a huge deal, but when you are travelling alone, the TV is pretty much your only entertainment. In regards to customer service, however, I will say that as someone who travels ¹⁄₃ of the year, it is tiring and can be stressful. I tend to stay at the same hotels as I have come to know the staff and enjoy seeing them again. I never ask for anything special and rarely, if ever, have a complaint. It makes a huge difference when, after a several-​hours-​long drive, you are greeted by a friendly face who wants to make sure you are comfortable. Unfortunately, at this particular location, I was made to feel like an inconvenience.

Stayed four nights. Four adults in room with two double beds. Room was laid out well so we did not feel cramped. Loved little fridge and microwave. Toilet and tub in separate room from sink so two people could use them simultaneously. Super breakfast buffet included. Good coffee too. Staff was friendly and helpful. Only snafu was the elevator quit working on the last day. Other than that we loved it and would stay again. Clean and comfortable.

some things are better than what i expect from a marriott, ie, very nice staff, nice shampoo, nice vending machine, right next to a target, this side of the river, but then some things really suck, like being next to a train line (good morning 6:17am express to the city!) and no espn on the tv? wtf no espn? you sick in the nuts? ive got espn 2, u, classic, the ocho, but no regs?
could be worse i suppose

I will never again stay at this hotel! First off, I have been staying at Marriott hotels the majority of my life since my dad worked for the company and received a very generous discount. However, since he retired, we are cut off from that discount! But I have grown very accustomed to the quality that Marriott hotels offer! However, this visit, definitely changed my view of this location!
We were visiting friends who just had a baby in a near by town across the Tappan Zee bridge and we were trying to do it on the cheap! Believe me, this was it! We usually stay at the Courtyard Tarrytown or the Springhill Suites Tarrytown! But this time, we were trying to be more frugal since the baby came a lot earlier than expected! So we stayed across the bridge to save some dollars!
Big Mistake! This location was very nicely decorated! Very nice lobby and very welcoming! the parking is crazy, but what hotel parking lot isn’t the later you return in the evenings! But we checked in and everything was fine, or so we thought! When we first went in, we noticed that the room was a double, when our reservation was for a King room! No biggie, lets just go down to the front desk and and change it! So my husband goes down to change it and they tell him that they put us in the wrong room! They mixed up our reservation because my last name is hyphenated! Ok, that’s understandable. Now we just go to the room that we reserved and we move on! So we go to the room that was reserved for us, but it was warm, hot even! This is the middle of June and it is blazing hot outside and the air conditioning wasn’t working in the room! We we check the temperature controls in the room and notice that it isn’t getting any cooler in the room! So again, we call the front desk to ask if something can be done! We were told that the mechanic checked the temperature when the last guests checked out and it was fine! We were told to turn it off and turn it back on! We did! Decided to get some dinner and give it a chance to cool down! We came back and it was just as warm as when we checked in! My husband was told that there were no rooms available and that we would have to see if it could be fixed! But after a few minutes of complaining, we were given a different room! And so we, after 3 hours and with a 2-​year old, packed up our stuff and gladly switched rooms!
Ahh, this room was much better! Air conditioning was working, it was ALL GOOD! So we go on with our evening and wind down for bed! At about 11:30 we get a phone call and are asked, what is the name on our reservation! Huh! We tell them and go back to sleep! At about 11:45 our room door opens! What the hell is going on! Someone used a key to get our room while we were sleeping! If it hadn’t been for us putting the chain on the door, someone would have walked in on us while we were all in bed asleep! We then get another phone call from the front desk and they asked us AGAIN what name was on the reservation! We told them and of course we are pissed by now, and they apologized for all the confusion and we were left alone!
After all of the problems that we encountered at this location, I vow to never stay here again! Although the property is affordable and clean, it is just too, um, «messy!» And I have another friend who stayed here while visiting the same friends we were and they complained terribly!
Just FYI!

Dear god I will not be staying here again. Granted, the odds are that I’ll never have a reason to have to stay here again, but still.
This was the hotel my brother and his wife chose for their guests. There’s not many options in the area and this was right off the highway. It’s tricky to find– alllllll the way at the back of a shopping center behind the Target. I know, bodes well, right?
Their wedding was on maybe the hottest weekend of the year. When we got into the room, the window was open and there was a wasp on the wall. Since it was crazy humid, the rug felt DAMP. It was gross. We closed the window quickly and cranked the AC.
The room description was «two queens.» This is false. There are two double beds. Hey, when your husband is a big dude, this makes a difference!
There is a pool, but it closes at 7 or 8pm. That makes no sense. Especially when there’s no lifeguard anyway. And it’s summer. And it’s 100 degrees.
The second night, the hotel lost power around 3am. It was out for a while and when my husband called to check in, they seemed confused.
I felt like there was cleaning staff in the hallway on our floor constantly. Any time I was in the hallway, there was a huge cart with several employees standing around chatting. Every. Time. I understand it’s a hotel and people are leaving their rooms at different times and those rooms need to be cleaned. But I’ve stayed at a lot of hotels in my life and I never felt there was a constant presence like this.
The best part of our experience actually happened to my mother. She and her gentleman friend wanted to split the bill. I guess they spoke to someone the night before they checked out and were told that was no problem. Upon check out, the staff could not handle this request. They actually had to get on the phone with the night manager to confirm and when they tried to complete the transaction, they ended up charging both cards the full amount. Then they had to do some odd transactions where they refunded the cards odd amounts which required calls to the credit card company! When my mom checked her bill later in the week, it all totaled up correctly, but they spent almost an hour at the front desk getting a hotel bill sorted out.
We have friends who live in the area whose parents have stayed at this hotel and have had similar bad experiences. At least it wasn’t just us!

Clean, safe, reasonably priced. Right next to freeway and active train tracks but sound insulation is great and we could not hear noise. Well done.
Downside — smallest hotel gym I’ve ever seen. It’s half a guest room w/​a few treadmills, no windows or air exchange. They need to knock down a wall and add ventilation. Also, the continental breakfast is only good for folks who wish to die — very unhealthy offerings. Fortunately, many alternatives can be found nearby.

Pretty average hotel. Comfortable bed, big tv, and good free breakfast with hot food. It was everything I expected, and I was happy with my stay.

This hotel is very nice with a friendly staff that is alway helpful.
The Rooms are very nice and the Free Breakfast is up nice and early
and there is alot of food with alot of choices for breakfast.
There wireless internet and lobby computer is great for travelers.
Close to stores, and would highly reccommend to all. We had a very enjoyable stay and you also. Its good.

Unfortunately, my visit wasn’t as pleasant as the previous reviews. From check-​in I got the feeling I had made the wrong booking decision for my family… and it just got worse as it went along.
The Marriott welcome mat on entrance was dirty and grey — an awful first impression. How could they not make an effort with this? It has the company logo on it!
The room: I had a double, which was average size. The new green décor reminded me of something you might find on a Quentin Tarantino movie set. It just appeared dated. The beds weren’t neatly prepared. They had been made, but the covers had not been straightened so it looked untidy. The pillows looked (and felt) lumpy. The mattress was hard (but that’s just a matter of preference I guess) and worn in. The AC didn’t have climate control.
The bathroom was small, with towels looked as if they needed replacing due to age and felt rough to the touch. I didn’t use them.
I didn’t sleep well. On waking I noticed hair accessories (not mine) about the floor. Had it not been vacuumed? By this point, I just wanted to leave, but had breakfast first…
Dining area: It was like a cattle market! People were standing with their plates, waiting for vacant tables. How could they get the seating numbers to wrong? I was happy to just grab something and head back to my room to gather my gear and leave, but by the time I had managed to get through the self-​serve muffin and waffle queue (about 20 mins) a small table was free. There weren’t enough chairs for my family so I asked around and then lifted a chair from another table.
On the positive: The staff were polite and I received a warm greeting. The room was equipped with LCD TV (check remote works), microwave and fridge.
I wouldn’t recommend this hotel for a family stay. After eating, I couldn’t get out quickly enough.

I stay here at least 20 nights a year for business and I will continue to stay here as long as I travel in the area. I don’t know what the deal with management/​ownership is but I believe since I have been traveling there (about 4 years now) there have been three changes. There really hasn’t been a noticeable difference though and that is a good thing.
The FF Inn Spring valley is in a prime location with easy access to food, the highway, and stores. You actually have to drive through «Spring Valley Marketplace» to get to the hotel. The rooms are clean and I think every room now has a small refrigerator and microwave. The water pressure in all of my rooms has been more than adequate and I don’t know what they wash their towels with but they smell WAAAAAAY more fresh than most other FF Inns I stay at.
They have wireless internet, which is a requirement of mine, the breakfast is very good even when you get there right before it is about to end, and the staff is more than accommodating. I try to eat at a new restaurant each time I go down there and they always have great suggestions. They have an outdoor pool and a very small workout room with 1 treadmill and 1 elliptical machine but the room has a TV and a water cooler so you can get in a good cardio workout, stay hydrated, and more importantly entertained while burning those calories! To top it all off, for the area, you really can’t beat the price…
Have no doubts about staying here and enjoy your stay!

In town for a wedding. The Grooms family was held up here. Great group rate for the weekend. Service was great, rooms clean, beds made. Sitting out in the common areas I was surprised that Hotel Cust Service had chilled water and soft drinks available at no charge. Breakfast options were plenty and freely available. Not just some free cereal and coffee. Breakfast sandwiches, fresh made waffles, fruit, yogurt, etc. At one point the Hotel manager came through offering ice cream novelties to anyone in sight. This is a first time I’ve seen anyone offer Skinny Cow sandwiches free.
Helpful around the clock service. A PC, out front, is available for your Internet needs if you don’t have your own notebook. The only drawback was only having one elevator and no room service. Also nearby in the same shopping area there are no restaurants, there is a Burger King but they close early. Thats within walking distance. If you are willing to drive out 5 – 10 mins, you can find a plethora of food options.
If you GPS it over here just know that the hotel is located behind the Target. If you keep your eyes on the road and not the GPS you would’ve noticed the small signs by the sides of the road showing you the way to the Marriott.

«This place has got a good location. I can walk right over to Target and look at all the colorful stuff.» «Hey, some geese on the lawn. Who wants a cheeseburger? Ha ha ha.» «This wireless bridge is weird. Why don’t they just have laptop cards?» «Man, I wish there were more tv stations. How am I supposed to watch Mythbusters?» «Snacktime! Wait, there’s a Coke machine, but no snacks? What the hell?» «Ah, nothing like a good night’s sleep. I can… adjust the temperature however I want!» «Oh crap oh crap this water is taking forever to get warm. And where’s the damn water pressure? They got a freakin’ handheld shower thing for a showerhead.» «Dang, this faucet wants to come out of the wall.» «Cold doughnuts? What, did they just take these out the fridgerator? It’s like they’re not even trying. Blech.»