Aaron’s Sales and Lease

we bought a couch from there almost a year ago, They delivered on time. They send people out if theres a problem with it and the payments are manageable. Only thing is the couch is kinda falling apart (not arrons fault i know) and once i looked at the payments i ended up paying almost double for the couch if i would have bought it flat out. Thats my fault for not researching. But i do enjoy aarons and well be back when i need more furniture since they do help make things doable if you cant buy it flat out.

Customer service here is very unprofessional and rude staff. They will up the price on the equipment and charge way more than what you should be actually paying for it. Bought a tablet. needed fixed, but when we got the tablet back no charger to return even though we returned the charger as well as telling us the tablet went to Toshiba headquarters to be fixed. Another lie. If Toshiba took care of their products, why did ours come back dirty and a gouge at the top like someone popped the screen open? Poor quality in customer service on the return phone calls. They never return your call and make up excuses that your equipment is not in yet in which it is. Our tablet was supposed to come in on a Tuesday, the known day for getting in shipments. However, they called us on a Monday to retrieve our tablet. Very fishy on how they do their business as well as customer service. No satisfaction guaranteed in this place, only to get robbed for your money. Your better off just buying outright anywhere else.

The customer service in the store in Spring Valley, is just HORRIBLE!!! I will never go back there or any of your stores EVER! If that is how you do customer service why should anyone go. Me and my wife walked in and was greeted by a salesperson talking on the phone, she didn’t even look up. Then was directed to the laptops. Looked at the laptops and then waited for 30 mins to get helped. I was helped by a delivery person who got me the paperwork to fill out. Filled it out then waited for another hour. Sales personal walking by and did nothing. Got tired of waiting so we left. The guy who was helping me in the beginning I never saw again. Terrible place… I’m gonna Unilocal it and tell all my friends. CLOSE that location if you want to make any money

I needed a bed like asap, i had a bad experience somewhere else as you can tell by my review history so i was kind scared to deal with a rent to own place. I filled out the request form online and within 20 minutes they called me asking what i was interested in getting. I told them that i work a lot so i wont have time to come to the store multiple times for this process. The manager Danny, who was my initial contact, said it was not a problem so he faxed the application to my work. I sent it out and ended up going after work to finish the process. The ENTIRE staff was super friendly! I was greeted as soon as i walked in… no seriously you know how the doors at the liquor store go deeeedooooo deeeedooooo before the second deeeedoooo i was greeted WITH a smile! lol… i got in and all my stuff was verified the next day. I got my bed within 2 days i was happy! I got the memory foam mattress and Danny tried to tell me that i may not like it but i was stubborn and said i was still going to get it. He told me again, «if you don’t like it just call me!» Guess what, i hated it, i thought it was going to be soft n squishy pshhhh it was too firm… i called him today and he was like no problem i want you guys to be happy with your product and now i am getting a different one tomorrow. THAT IS CUSTOMER SERVICE right there! It wasn’t their fault my back didn’t like that mattress but they still care that much about their customers. Not to mention i was contacted by corporate to make sure i was having a great experience. I love them! Looking forward to giving them more business… keep up the good work!

Moved to SD, needed to rent some furniture. By the luck of location this was the closest thing to my place.
Everyone was very nice from the second we walked in the door, to when we walked out. They accommodated us to our length of stay and our furniture is all coming the next day. No complaints over here.
Shout outs to Danny & Tiffany!