Werschler Aesthetics

Trying to book a «one stop shopping» experience is impossible. The office will not schedule for a skin check and cosmetic consultation for the same visit. This is obviously a tactic to charge more money for more visits. Inconveniencing patients by requiring them to take time for two separate days to accomplish what could be done in one visit is a poor business model. I will not be using this spa, office or physician.

I had a great experience at the new Werschler Aesthetics today! Unilocal hasn’t updated the address yet, but the new building is located at 324 S. Sherman in Spokane which is much easier to find than the old building on 5^th. And it is gorgeous inside! I absolutely love how it looks! Be sure to show up a few minutes early to fill out paperwork if you are a first timer.
I booked a facial with Emily today and she did not dissapoint! I had the pumpkin spice facial and my skin feels amazing! I wish it would stay this soft forever! Emily did a great job today. She made sure to walk me through each step as she was applying different creams, scubs, and cleaners to my face. She was constantly checking in to make sure that I was comfortable and than nothing was causing discomfort. If something had been uncomfortable I would have felt no hesitation to let her know. I also really appreciated that Emily didn’t pressure me to buy any of the products used. She politely asked if I was interested in anything and when I said «no» she dropped it and thanked me for coming in.
The only thing I wish was different is the music. At one point during my facial «Blank Space» by Taylor Swift came on… talk about distracting. I think soft music without words would have better fit the mood.
If you are looking for a nice gift for yourself or a loved one I would definitely book a facial with Emily. I was very relaxed after everything was done, and like I said my face feels absolutely amazing!

Stopped by their new location to purchase a couple gifts. I was really blown away… This place is very cool. It’s modern and stylish, yet still very comfortable and inviting. This is one of several great places that have been popping up in Spokane and turning negative stereotypes on their head.

I love the staff and the nurses, especially Pam. She is awesome!

The following review is for the medical spa only:
I took advantage of a great Groupon offer– $ 99 for a signature facial lasting «up to an hour» and a free Clarisonic Mia. So I called, intending to use this as a bday present for myself, but they were booked solid for two weeks. I was eager so I asked if I needed to arrive early or anything and she said no, arrive at your appointment time. I figured this place must be pretty sweet if they’re so booked up.
Well, the day of my appt finally comes but I never received a «reminder» call the day before, so I called just to be safe. Sure enough, my appt was set and ready to go (again, no mention to be there early). I leave a little early anyways and get lost trying to find the building. I call and ask, «Are you in the Providence building?» The receptionist corrects me with, «We’re in the 5^th and brown building.» O… kay, so the numerous, huge Providence signs all over the building are just for fun? Whatever. I eventually find it with very little help from the receptionist.
I arrive about 5 minutes late for my appt time. :(The receptionist then proceeds to give me about 5 or 6 in-​depth medical forms to fill out. Are you SERIOUS? I even ask her if this was necessary being that I’m only receiving a facial and using the Groupon. She just gave me a blank stare and couldn’t understand what I was talking about. So, I quickly get through the paperwork, irritated as hell and wondering WHY she didn’t ask me to arrive early.
After about 5 – 7 mins I finish and then wait about another 4 – 5 mins, putting me at 15 minutes past my appt time. (I was also the only person in the waiting room.) I finally get called back to receive my facial and it’s basically an exfoliation with the Clarisonic Mia, toner, mask, warm towels and moisturizer; something I could have easily have done at home. Also, the room was so loud that I could literally hear the street traffic and the receptionist’s conversations. And to top it all off, the obviously ill esthetician was trying to mask a cold with cough drops and muffled wheezes. Eventually this pathetic facial comes to an abrupt end after 30 minutes. so apparently «up to an hour» actually means 30 minutes. Granted, I was behind 15 mins, but that would only equal a 45 min facial (aka the equivalent of their «express» facial)! That’s just pathetic.
The *only* redeeming factor was that I went home with a «free» Clarisonic Mia. Whew, glad that’s over!