Carpet One-Spokane Carpet One Floor & Home

Nothing special

Typically I opt to avoid writing any review unless the business goes way beyond my expectations, pro or con. This review for Carpet One is for a positive experience.
First impression upon entering the store was one of those eye-​opening and positive feelings. Everything was neatly placed and pleasingly displayed. We were greeted by the calmest person I’ve ever met: JR. He went out of his way to answer our questions and even showed us choices of vinyl (for the bathrooms) that we never knew were available. He gave us the typical samples of carpet to take home, as we had homework to do on choosing what we liked.
But the real surprise was when the carpet and vinyl were installed. The crew that did the work were by far the most respectful and professional installers we’ve had the pleasure of knowing. Led by Jason, they kept on task as they removed the old and put in the new in their allotted three days. During their work we never heard any profanity nor words unbecoming to us, and that spoke volumes about their character. They were — in one word — class. They were the type of people one would ask over for dinner.
So if you’re looking for a carpet company who does it all, Carpet One is your answer!

Make sure you get a contract from this company. On their web-​site they clam they will guarantee the install but the owner will do what every he wants. Had to call the BBB to even get my product guarantee. Went into the store and the employees have no customer service skills what so every.
This is what the owner’s replay to the BBB, you can read it and make up your own mind if you would like to do business with this owner.
I spoke to Mr. Weisner on April 29^th, when he called and asked if we would help with an installation related issue on his carpet that we installed in December of 2012. I informed him that there was a one year warrantee on installation, and that we would be happy to look at his problem but there would be a charge for any work done. He declined and asked for the warrantee information from the factory. I did tell him I would put that in the mail, and frankly I did not get to it. So I do apologize for that. Mr. Weisner came into the store on Monday May 11^th, and asked for the information. According to Wayne and the other salespeople that were here, Mr. Weisner was told that it might take a little while to get because at least one of the products was discontinued and would take a couple of phone calls to get the information. Wayne told him that he would get it mailed to him the next day. Mr. Weisner was quite upset and while he was using some very colorful language he was asked to leave.
I have put together his information this morning and am taking it to the post office today.
Regards,
Tim Hepper