Affinity at South Hill

I recently stayed in a guest apartment here while visiting an elderly relative. It is a beautiful place with nicely designed apartments and well cared for. There are many activities for the residents — a library, movie theater room with free popcorn, a computer room, games, a pub, a gym, etc. The residents seemed happy.
However, the front desk staff does not do a good job of communicating basic information and in fact does not have basic information. The Web site says there is WiFi, but guests need a password and in the 3 days we were there, they were unable to give us one. They didn’t even believe us a password was needed. They are unable to accept credit cards as payment for the guest suite and actually requested that we get a cashier’s check! They did not want to accept cash, which unfortunately for them is illegal. The lack of WiFi over the stay was a huge inconvenience to the person in our party who had to keep in contact with work over email. And if a guest arrived Saturday and left Sunday (when the office is not open), it would in fact be impossible to get a cashier’s check as banks are closed. Why isn’t this information given when the reservation is made?
This is a nice place for the residents and I realize it is not a professional hotel, but it’s hard to believe they just expect travelers to show up with their checkbooks and that no one had ever tried to use the WiFi before.