Tires Plus

2 bad experiences at this location. The day after my tire rotation, my hub cap was lost otw to work. Common sense and coincidence says the kid didnt secure it hard enough when he was banging out the rotation.
Always rude when i even attempt to bring it here. Was told to leave my car all day to remove a nail. I understand they are busy, but Discount Tire gets you in and its free.
Last time i was there, one of the mechanics were arguing to the guy writing up the order and was very unprofessional. Will not go back, there are better choices elsewhere in town where they are not rude and put service at the forefront.

Slow service for a oil change, tire rotation and a patch, waited 2 hours for this to be done on my car when I watched the tech horse around and be lazy. One guy asked me if I wanted the tire patched and I said yes the 20 mins later another person came up and said so are we going to patch this tire. Not impressed my brother works at a place just like this and said they would get in trouble for having a car in the bay that long for that service

Went in for an alignment because car was pulling to the left. Was told after paying that I needed new tires. Huh… the tires were only 6 months old. After leaving I noticed the car was now pulling to the right. I was told this would «correct». After a two weeks of driving it I called them about getting it checked again. They said I’d have to pay for another alignment. Never going back! The manager Steve was beyond rude.

I’ve been to many tires plus, and may I say this is the worst one in Reno/​sparks. I had asked their manager to please check my fluids and oil changed before a long trip to Vegas. Throughout all services, i dealt with the manager himself, Steve Santos. He assures me everything will be checked. 2 hours into our trip, turns out my car had no coolant. So after asking if everything was checked and filled and the okay to go, I drove into the desert in 100 degree heat with no coolant thanks to Sparks tires plus. I also had a jeep Cherokee brought in for standard oil change. The same manager told me there was a leak in another part of the jeep so right after the oil change there, I took the jeep to my girlfriends father to fix a different leak. Her father told me as he was double checking, tires plus had not oiled the oil filter before replacing it so her oil filter was put in dry which is a very bad thing. With all these things in mind, a few months later I go back to tell the SAME manager the situation. He was insisting that everything was perfect and they did nothing wrong. He kept telling me other things that had no relevancy to their horrible service. He did not apologize and did not want to keep our business. Pretty much it was and, «Oh well, that sucks,» kind of situation. They have horrible service, rude, and absolutely ignorant, especially the manager himself. $ 70 oil change and couldn’t even check my coolant and when you bring it to their attention, it’s not their job to check even when you personally ask the store Manager, Steve Santos. I told him I was never coming back, and will I also tell everyone I know that this tires plus is one big rip off in price and service. They do not o things correctly ever since they had to complete oil changes under 30 minutes. Rush job, rush service, rude manager.

My husband and I have been to this location several times. Everything usually goes quite smoothly and they are always very kind. They once accidentally thought our car was to be kept over night when we were actually going to get it that day and so they waited to work on it. These situations occasionally happen and it is best to judge a place based on the way it handles something like this. Fortunately they were able to move us right up in queue and take care of our car quickly.
Are they perfect? No. But what place is? No one would be deserving of five stars were we judging on perfection, but I prefer to compare them to other places. And compared to others, even tires plus locations, these guys are the best in town. We have never been pressured to do additional unnecessary repairs just to get them an extra buck. It would seem they are more interested in repeat customers. And that they have found in myself and my husband.

They are horrible. The service sucks, broke the lugnut on my tire, did not tell me and left car unlocked twice. Also took 3 hrs longer than quoted. I would rather drive an hour and go somewhere else. Learn customer service, its truly not thar difficult.

I originally tried them out when I won a drawing for a free oil change, I loved the customer service I received so I came back to get my drive axels replaced and when they were done, it was still making a clunking sound so I brought it right back and they fixed the problem immediately, the mechanic forgot to tighten a bolt on my brakes. I just came back because I’m having tire and rim issues, my studs snapped off and after my long drive the other day I noticed the problem was worse. I came in today and they pointed out that my rim was cracked and one of my studs was ready to snap, so even though they were super busy they managed to squeeze me in and are replacing my rim and all new studs. I used to go to Les Schwab but after these guys have been on top of it I will be keep coming back.

This is the only place I will bring my car. I’ve had three different cars service here. I’ve gotten new tires, oil changes etc., the guys are friendly and fast and above all HONEST. A mistake was made once (not a big one) and it was taken care of without issue which helps keep my return business. They don’t do work without permission and they always have smiles on their faces. Steve and Max are great and I trust them with my vehicles.

I have to say after reading the recent reviews I was skeptical to come in even though I’ve been comimg here for a few years. I was pleasantly surprised that no one came to me saying anything needed to be fixed other then what I asked for. Not only were they friendly they found a bent rim in the rear causing the shake I was feeling. When I asked how much it was to swap the tire if I found a new rim. This is when I expected a charge. No charge is what I was told! I’m sitting in the waiting room waiting for my tire to be swapped! My job wasn’t extensive but I received the same treatment I’ve received since the change to this store. I love my Suburu and they took good car of it.

I have always purchased Costco tires so have free tire repair with Costco, but when I purchased a new car Costco wouldn’t touch the tires that came with the car. Lots of construction where I work and I have had two flat tires which were very promptly repaired at Tires Plus. And the last flat I had there was some question about whether the tire could be repaired, but they found it could be repaired and did so. Additionally I griped about several other costly repairs I had on things that day and after my tire was repaired the manager told me he knew I had a bad day so he didn’t even charge me for the repair.

SO I got some coupons in the mail tried it out. Went in for oil change, tire rotation and stuff like that.
They came to me and gave me a LAUNDRY list of things WRONG with my car. Not to mention I had to purchase all new tires. They estimated to have all the work done that I needed it was going to be about $ 1000 my jaw was on the floor. I had to seek out a second opinion. Which I did and got quoted a better price. But also everything they said was «leaking» wasn’t really leaking. They were things needing to be replaced but they weren’t LEAKING.
The tires I bought really set me back quite a bit. Pretty expensive and of course they «less» expensive tires were out of stock.
It is good they tell you things but it was total overkill in my opinion.

I have been a Tires Plus patron at this location for a few years now. The guys that work there, particularly Steve and Mike, are very friendly. But I am writing this review based on the services done (or not done) on my car. Less than a year ago, I went in for an oil change as I normally do every three months, and also notified them to check my brakes as when I use them my car shakes as it slows down. When I got my car back they said the brakes were fine and that they didn’t feel the shaking upon test driving my car. They told me to come back on my next oil change and have it checked again. So I did. This time I was told they resurfaced the rotors and my brakes are fine. Nothing has changed and the shaking still occured when I got my car back. I didn’t express my concern because I trusted that they did the job. Just this week, I came back again for another oil change, tires purchase, a concern on my AC belt, and now to change my brakes as the shaking seemed to have gotten worse. This time I was informed that I needed new rotors, shoes, and drums. I was shocked at this news because they just resurfaced my rotors on my last oil change (3 or so months ago) and I was told they were okay for a while then now I need to replace them in a matter of months?! I asked Mike when they last looked at my brakes and he informed me that it was two years ago which is, to my knowledge and based on the date on my past receipts, is not right. Although I have my past receipts, none of them specifically state that my brakes were checked or that my rotors were resurfaced. All it says is «courtesy check» which could be nothing at all. If they did what they said they did then my brakes wouldn’t have gotten this bad or at least the problem could’ve been solved earlier and saved me my hard-​earned $$$. This isn’t the first time I’ve encountered a bad service here either… in one occasion I asked them to put air in my tires but when I got it back the tires pressures were the same and my sensor was still on and I had to go to a gas station to do it myself. Again, I was told they did it and on my receipt it says «courtesy check». Also, in this last visit, Mike told me to just let my AC belt wear out because it’s gonna cost a thousand bucks to replace it but when I asked for a quote it was actually only about $ 145. So if I took his advice and drove away with my old belt who knows what other damages that could’ve caused and cost me. I am very disappointed as this is my go-​to car maintenance place even after I’ve moved away from the area and because the guys are super friendly. But friendliness only goes a long way and I hate that this is the review I am writing right now. But after multiple run-​ins with bad/​lazy services done (or not done) on my car I will have to find another place to go to.

I get all my tires and oil changes here. They usually squeeze me in even though I’m almost always last minute. I like that they stand behind their work and products. My wife had some warranty work done on her tires and they took care of the problem without headache. They are true professionals of their trade.

All I can say is that I just love these guys. They always treat me right, and I trust these with all of my car-​care needs. Took my Mazda 3 to them yesterday, and now it runs like brand new again. I will always go to Tires Plus, and as long as I am living in the Reno/​Sparks area, and it will only be to the Tires Plus on Galleria Parkway. THANKS GUYS, you are awesome.