O’Reilly Auto Parts

They go above & beyond, by far the best O’reillys. Eric the assistant manager helped us and was fantastic with our cars.

It’s been a snowy winter as anyone living in the Reno Sparks area this year can attest to. I’m an outside sales rep which means I’m often driving in adverse conditions.
The other day I was doing just that, driving to a lunch appointment to meet with a client. The snow had stopped and it was sunny out but it was one of those melt off days where mud and snow and ice and water just splash everything and everyone. You can’t get away with an empty washer fluid container let alone have no windshield wipers. My windshield wipers must have been taking a beating this winter because while I was driving my drivers side wiper just broke and fell off the car. I made it to where I needed to go by driving slow and staying mostly dry but after my appointment I knew my next stop was the nearest auto parts store.
I’m not mechanically inclined at all, my boyfriend is so I usually don’t have to be. It’s just not my super hero power … But he wasn’t there and I couldn’t wait. I tried to find what I needed by myself but I didn’t see any options. (It seems that my car uses some off sizes, of course, it does with tires too. Go figure)
I went to the counter and a very friendly young gentleman helped me, he figured out quickly what I needed and grabbed it and I paid. Then he walked me out to my car and changed my wiper blades for me in the freezing cold, icy, dirty muddy parking lot. I didn’t get his name and I looked for it on my receipt later but I wish I had.
Problem solved and I was back on my way safely in no time and I didn’t even have to get my hands dirty.

Wayne amazing, went out of his way to help !!! People like him and Rob are priceless !

Let me begin by saying I know nothing about cars– a terrible thing to know nothing about. My head light went out and it was time for new windshield wipers as well. It was dark, and verrry cold outside and despite that, an employee came out to my car to see what light bulb I needed AND changed my windshield wipers for me. Very kind helpful staff… I want to say his name was Victor but I can’t remember. Highly recommend this for more car part needs

Prices are good and the staff is nice enough. Most of them.

My car kept stalling. It took a few jumps to get it to the O’Reilly Auto Parts store. Here they tested my alternator and battery. Both were a little low but still ok. Then the man who tested my car noticed that my alternator belt had snapped. This was all that was the matter with my car! Definitely a rainbow in my day of car problems. This is a good place. They are helpful, knowledgable, and treat their customers with respect.
I bought the alternator belt at O’Reillys and went to a (shady) repair shop to have it put on. Had I went straight to the repair place without going to O’Reilly’s first, I suspect they would’ve charged me a lot more labor to «diagnose» the problem.