Greater Nevada Credit Union

Worst financial institution I’ve ever worked with. Here’s why!!!
1. They charge you for everything. $ 5 for a temporary card, $ 10 daily overdraft fees that they refused to waive (even though they were their fault), ridiculous ATM fees, fees to transfer from savings, I could go on forever…
2. They have usually 2 tellers max working at one time so a quick trip to the bank is out of the question. I waited 2 hours (not exaggerating) to see a banker only for them to tell me they can’t help me. I asked if I could make an appointment to help speed up the process and they told me they dont do appointments.
3. Their over the phone customer service reps can do nothing for you. My card was declining and they couldn’t tell me why. Sent me to a fraud team that told they didn’t know either. A supervisor literally told me she did know why it was declining. Also I could place a stop payment or file a claim over the phone…
4. The their cards aren’t embossed so some atms and hotels won’t take them, and they aren’t chipped.
5. My card was used in Minnesota and their fraud protection team didn’t catch it… but they blocked my card for using it at the 7 – 11 on Baring.
6. In order to have a free account I have to use my debit card 8 times AND have direct deposit.
7. They ask for this stupid member number all the time but make it nearly impossible to get the account and routing number
I’ve only had the account for 9 months and all this has happened. I guess it would be a good bank if your 12… I’ll be transferring everything back to Wells Fargo this week.

I am new to the Reno/​Sparks area and this credit union had just about everything that I am looking for in a bank/​credit union. They do branch sharing, which is very rare over here, have excellent service, and is easy to get to.
My only problem is that they require you to use their debit card at a minimum of 12 times a month. I don’t want to use my debit card, but that is a condition of having a checking account with them… I hope they can change this, because I would move everything over there if that was possible. Most credit unions or banks will allow you to have a checking account if you do direct deposit. However, GNCU requires you to have direct deposit in addition to the debit card requirement.

I really like this branch… although they do seem under staffed at times, they make up for it with tremendous customer service. I used GNCU many years ago and moved away and went with another credit union that my wife banked at. I recently moved back to Nevada and did not hesitate to open my new account with Greater Nevada. Heather did an outstanding job at making me feel right at home again… explained everything in detail and went above and beyond for me. She is an asset to this branch. Thanks Heather and GNCU for welcoming me back to Nevada!

11 people in line, only two tellers available & one lady for opening accounts & safe deposit boxes? Ridiculous. Even if one teller called in sick, three wouldn’t be any better. Sparks location, get it together. You don’t even have enough people working on the weekdays. Unacceptable.

After growing increasingly annoyed with the «big name banks» and after not being impressed with the lack of personal service from other area credit unions I opened an account on-​line with GNCU and hoped for the best.
I have now been a customer at Greater Nevada Credit Union for almost 10 years now. They are hands down the best bank and the best credit union I have EVER been a part of.
Karen (Branch Manager) and Vikki (Teller/​New Accounts etc.,) are both top notch. They have always known me by name and if I ever have a problem I can call/​email them for help. I actually enjoy going to the bank so I can say Hi!
This bank really makes you feel like a real customer — not an account and I will continue to refer everyone I know here.
I don’t know if all the other branches are as wonderful as this one or if the Los Altos location just has the best employees. I can say with confidence that if Karen & Vikki went to another bank I would probably follow them. I will say that when I have called the customer service line, the phone operators have also been very helpful so hopefully it’s a «bank wide» thing.
Thanks for rocking ladies!

Good customer service. Very nice people! We have a our loans with them and a savings account.

There very vague when trying to help you don’t help you at all I went to wellsfargo because of them

The worst bank I ever had in my life. No one should banking over here. They never care about customer at all. Every time I do have some fees they always said its my fault but I don’t think so. They do take advantages of people that not really good with money like me. When I was banking with this bank I had direct deposit and I do use my debit card. It’s more than enough to waive my monthly fee but not. At the end they keep charging 10 $ a month. So I went in and talk to them. They said because I didn’t set up E-​statement. But they didn’t tell me that when I open it. So I decided to close my account. Also another 10 $ to close it. This bank is unbelievable that it’s still open. I would give 0 star if I can for this horrible bank.

An update: got two emails from «Kate, regarding this issue. These emails were immediate upon my post. She had «Ash Greenspan,» sales manager, contact me. Kate was extremely helpful and respectful. She also followed up with any needs or questions I might ask. Mr. Greenspan contacted me quickly, did a courtesy reverse on the charge, gave me his personal cell phone number for follow up. I am very happy. Honestly, they DO care. Would highly recommend!

Everyone is so personable here. They know me and many other customers by name. Every one is so friendly and professional. They also have an account where you can earn 2.5%. Not a lot I know but more than other financial institutions are offering.
Go and check it out!