Discount Tire Store – Sparks, NV

On 04/​30/​2016 at 08:00 we had an appointment to have the tires replaced on my wife’s 2011 Ford Edge. We dropped the car off at 08:00 and received a call about an hour later that the installation had been complete and we could come pick up the car. Once we arrived we paid our bill and left the building, once in the car and still in the parking lot my wife had noticed a low tire indicator light appear on her cluster panel, she then got out of the car and looked at the tires to see if any looked low on air, while she was inspecting the tires she noticed significantly large gouges in her wheels. She then went inside and explained the low indicator light and the damage to the wheels, the person working the counter went outside and turned off the low air pressure indicator and briefly looked at the wheels and stated that couldn’t be from them and that it appeared to be what he referred to as «curb rash». My wife explained that was not the case that the wheels were flawless when the vehicle was dropped off. The person at the counter said he would submit a claim and an adjuster would contact us within 2 days. My wife also called the corporate number on the paperwork the same day as the service took place and left a message, which was never returned.
On 05/​03/​2016 my wife called the store and explained the situation again and asked for the claims department’s phone number to follow up. My wife called the number provided on 05/​03/​2016 and left a message; no one returned her call once again. My wife then went to the Discount Tire store after work on that same day and spoke to the manager on duty (Orlando Montanez), she explained the situation to Orlando and he checked their system again, he stated no claim had been submitted. He then went outside and briefly looked over the wheels. After he came back into the store he said he doesn’t believe that it was their fault but offered my wife a complete set of aftermarket wheels at no cost. My wife then proceeded to call me and explain to me the offer and needed me to come to the store as she has no experience buying wheels. When I arrived and was shown the wheels that were offered I explained that we did not want the aftermarket wheels (which were not the same size as the OEM wheels and could be a potential safety issue), Orlando then stated there was no other option and that he would file a claim.
If you look at the damage in one of the photos provided, the gouges are coming from the inside out to the edge of the wheel, if this were «curb rash» wouldn’t the grooves start at the edge and work their way to the center cap? In another photo you can clearly see where the edge of the wheel/​rim is bent from the inside out, again if this were «curb rash» the wheel/​rim should be pushed in towards the tire, it is not, it looks as if it were pried outward buy something about an inch, to an inch and a half wide. It believe it would be impossible for two wheels to have identical markings from striking a curb, I also believe it to be impossible for a wheel to be bent outward from striking anything, including a curb.
Three of the four are without a doubt in need of replacement now and Discount Tire will do nothing. I wont use them again and I will never recommend them to anyone. Stay away if you care about your car.

It doesn’t get any better than these guys. I had just bought 4 new tires from a warehouse and drove to Sparks, Nv to get them installed. I stopped at two different tire stores that the warehouse recommended to me and they couldn’t do the install that day. One of the tire stores had no cars in the shop, and I was told to expect a 2 hour wait before the could do my car. So, I went to Discount Tire and they had me in and out in less than a hour. I did not have an appointment and still they were fast. I bought a road hazard and rotation package plus the 4 tires mounted and balanced came to just over a $ 100. Plus, they advised me my brake pads were very low and advised me to get them replaced, which unfortunately Discount Tire does not do.

Extremely satisfied with our service today all the guys are amazingly courteous we bought a set of tires approximately 6000 miles ago and were off road and enjoying ourselves woke up the next morning with the flat not only did the guys figure it out for us but they replaced the tire and honored all of our warranties, total cost out the door was 16 and change. will definitely be going back for all of our tire needs

The best customer service I have had in along time from anyone. Great prices, and the crew really wants to keep their customers returning. I will be a customer for life now and would recommend this place to everyone I know.

This rating is for EVERY Location that I have been to in CA and NV. If you want the BEST DEAL on the BEST TIRES or great quality tires for a LOW price… these people will do it for you. No frills like brakes, alignment etc BUT the BEST prices on tires! I do not normally buy the road protection warranty but I am glad that i did! I blew out ALL FOUR tires when my car accelerated out of control I had to drive over a curb in order to avoid an accident and I was covered! As with anything else, you get what you pay for as far as wear and performance and fortunately they have an excellent selection of brands and types of tires. Always fast, knowledgeable and professional staff, I ALWAYS go them FIRST. «They will never steer you wrong!» :) Even if you are NOT a customer of theirs, they fix FLATS TIRES FOR FREE! And do it RIGHT! I managed a a major chain of a tire store for over 8 years and I prefer going to America’s Tire Store and Discount Tires, that should say something.

Super amazing customer service! Casey was the employee who helped me. He really worked with my budget and my time constraint and was super respectful! I’ll never go anywhere else!

If you purchased a set of tires from here, don’t bother making an appointment for balance and rotation. I have discovered it is pretty useless, and this is the second time. Yesterday I take my car in for a 5:30 apt and Josh informs me they have other customers that walked in ahead of me so they cannot get to my car until 6:15. Awesome. So I wait and finally around 6:30 they get to my car. While I was waiting another customer was sitting at the window watching the staff work on his white ford and it is a good thing he was. Suddenly he jumped up, started hitting the window and then runs out the side door to yell at the staff. The staff had forgot the jack that was behind his truck before trying to pull his truck out of the shop. This tells me they are clearly rushing to try to get as many customers in and out of there and not paying attention at all. This particular customer was pretty livid when he left. I am not sure I will be back to this location. I need to know that when someone is handling my car, they are taking their time and not rushing through everything.

Great shop, these guys offer great prices and excellent customer service. My families 3 vehicles have tires we purchased at Discount Tire. I wouldn’t go anywhere else.

Excellent shop to do business with. These guys are honest and very fast! We have bought our last two rounds of replacement tires from this shop and they stand by their products! We had a tire blow out on us while driving off-​road and they replace it, no questions asked.

A while back when I had a jeep, I was in need of a tire really really bad, so I gave these guys a call being new to the area. these guys hooked me up with a new tire at such a cheep price, plus they installed and checked all my other tires, all for FREE. I was in and out in less the 25min. On top of that, they were out to my ride before I even got out as king what could they do to help. DAMN!!! THAT IS SOME SERVICE!!!
From then on, Discount Tire is the only place I have gone, and still every time I pull up, they are out to my ride asking what they could do to help before I even open my door. BOMB ASS SERVICE!!!
and just to add, I had a low tire on my wife and I’s grand caravan, so I went in just for some air. thinking that I have not done a rotation in a while, these guys once again hooked me up with patching my tire plus a rotation for nothing!!! NO other tire place does this kind of service, NO ONE!!!
DISCOUNT TIRE, YOU GUYS ARE THE BEST!!!
Nick
FF10
Maint. Tech

Always the best in customer service and value. I would definitely recommend and have already recommended this store to others.

These guys are great. I decided to buy some tires here and the service has been excellent. Their prices are fair and the employees are knowledgable and friendly. A couple of months after buying the tires, I had a flat and brought the car in. They quickly fixed it and put me back on the road free of charge. I need to buy some tires for another car and I’ll definitely be getting them here.

I recently purchased a set of Michelin tires for my jeep. They had them in stock (no ordering) and mounted them within an hour all for the best price inn town! In addition, I purchased a brand new Dodge Ram that has two different tire pressure settings. One for light load and one for heavy. Brad Webb and Cameron assisted me in adjusting my tire pressures to fit my needs. EXCELLANT CUSTOMER SERVICE! I highly recommend this business to anybody who is looking to buy tires. They beat Costco.

I have been through 3 tire shops in the area and all of them have made the same mistakes not setting the tire pressure correct and destroying lug nuts. These guys have nailed it, I send a lot of customers here and all of them have been very happy with price, service, and attention to detail. Great shop with a great group of guys who do a great job!!!

I recently purchased a new set of tires for my car at this Discount Tire (by Scheels) The price was the best in town and the employees were great… very professional and they were able to install the tires while I waited. Based on previous good experiences with tires and never having needed the additional road hazard, I skipped it on the purchase. Over course, this was the time I needed it. With about 2000 miles on the tires, I got a huge cut in the sidewall of one tire. I came back, fully expecting to spend $ 180 on a new tire. The employee I spoke to, looked up my account and saw that I has just recently purchased the tires. He then offered to add the road hazard to my tires, saving me about $ 60. He did this on his own, knowing I was totally willing to pay for the new tire and chalk it up to a lesson learned. This is excellent customer service! Now I have a new tire, $ 60 in my pocket, and road hazard.
Also, the tires are awesome! I purchased the Continental Extreme Contact DWS tires for my AWD BMW. They’re great in the snow! Highly recommend these tires!