My husband and I just upgraded our iPhones, and we had a terrific guy help us out. Brandon is a treasure. There are always a ton of staff at this store, willing to do what it takes to help you find what you want, but Brandon was beyond incredible. He was attentive, efficient and very professional. We’ve been with AT&T in several states, over many years, but this place is the best we’ve ever worked with. We also pay for my parents phones, and we had a few questions about those, too. He answered everything with confidence in his personal knowledge, and a smile. The best customer service I’ve seen in an establishment in years. Definitely, we’ll choose to keep this store as our Main headquarters for all our AT&T needs in the future. And, we’ll be hoping to have Brandon help us, should we have any new questions.
Christine A B.
Tu valoración: 5 Sparks, Reno, NV
My mom wanted to upgrade her phone. She has an old flip you know the one with about a ½ inch screen. Upon walking in we were immediately greeted by Dallas a very nice and knowledgeable young man. Easygoing no pushy sales here. My mom explained what she was looking for and that she was on a fixed income so she didn’t want to much of a difference in her plan. So he looked up her existing plan and we asked to see the cheapest per month smartphone which was an android phone. Since this is a major upgrade for my mom and we all have iPhones we figured she better go with one as well. So after about 30 minutes my mom now has a new iPhone 6 and even sent her first ever text in the parking lot!!! Although I am not a fan of AT&T Dallas was amazing and very patient explaining things to my mom in ways she understood. These 5 stars are for his excellent customer service!!! Even walked us out.
Bryan N.
Tu valoración: 5 Reno, NV
I do not have at&t. But I am in the market of changing phone carriers. I was really impressed by cory as he did not have a sales pitch or a «while supplies last» b.s. He was down to earth and just let me feel real comfortable about just getting qoutes . Most likely will get at&t for my business as the service was top notch and its actually the cheapest for my application Thanks
Stephanie C.
Tu valoración: 4 Sparks, NV
I have been with AT&T for almost five years and have had to come into this store a few times during that time. I always get fast and friendly service. The best part is that every time I come in here for something it is always an issue or problem with my phone. The great part is that every employee seems to really know what they are talking about. I don’t think I have ever encountered an employee who wasn’t trained really well. The only thing that is annoying is how they push U-Verse. I do have it now but before I signed up they would really push that and it got annoying as hell. But obviously it worked because they got me to sign up. This review pertains to the store on Los Altos parkway.
Brit Y.
Tu valoración: 5 Reno, NV
Every time I walk into this location there’s someone there to check customers in. Which always makes for comfort if the store is busy and you don’t know who’s next. The employees are well trained and always helpful. And usually who has helped me walks me out of the store which makes for great customer service. As a customer of a corporation you do have to always remember the employees don’t have control of how corporate runs things.