A Custom Refinish

Joey at A Custom Refinish is SUPER! He is so professional and his work ethic is fabulous. He has done work for more than four of my friends and they are all happy with his product. He follows up, too, to make sure I am happy with what he sold me. I recommend him 100% and I know that he has many satisfied clients around town.

Beware of this company. They picked up my nightstands to refinish on 3÷31÷15 and quoted me a week to complete. After two weeks on 4÷15÷15 I get the on the phone and they tell me they have been delayed and only have the final clear coat to do. I understand life happening so I was fine with this. They said they would be done and delivered to me that weekend. another week goes by and I still hear nothing. I send them messages asking for the status and hear nothing back. Then on 4÷30÷15 I call multiple times and finally get them on the phone. They say they just need to do final clear coat. I say this is what they told me 2 weeks prior. They say again they have been delayed. They schedule a time for Saturday evening at 5:30 to deliver them back to me. At 5:22 on 5÷2÷15 they call to say they are running behind and will call me in approximately half an hour to let me know they are heading back from the job they were cleaning up at. By 7:09 I still have not heard from them. I call and leave a message asking for the status. I leave another message at 7:48, another at 8:04, and a last one at 8:55. They turned their phone off and never returned any of my calls. I called again on 5÷3÷15 at 12:40pm and 8:43pm as well as 4:58 on 5÷4÷15 and 7:30am on 5÷5÷15. They are refusing to return my calls or return my furniture after having them for 5 weeks, 4 weeks past when they said they would have them returned. They did not finally return my call until 5÷6÷15 after I left a message stating I feel they have not left me with any choice but to believe they have stolen my property and if I did not hear from them soon I would have no choice but to take the matter further. It took 4.5 weeks from the time they picked up my night stands to finally return them to me and when they did return them they were not completed and two of the drawers and all handles still needed to be finished or repaired. So NOT do business with these people. They are a husband and wife run company and very undependable and unreliable. Do not trust them. The one good thing I can say about the company is they did not charge me for the refinished nightstands when they returned them to me which I feel was the right move on their part considering how long it took them to return them and return my calls. I had great plans for having my bathrooms and kitchen cabinets redone by them since they were a referral from my mother who was very pleased with their work in her bathroom. She is now embarrassed for giving me the referral, and I know I can’t actually depend on them doing or completing any other jobs I give them. I am very disappointed in this company who I was so excited about dealing with in the beginning.

I dropped a jar into my beautiful Kohler pedestal sink and created a huge triangular crack in it. I was heartbroken about it. I called around to get estimates on repairs and I was treated so well by Verna and offered a free estimate that I went with A Custom Refinish. Tim came out the same day and quoted me a fair price. The job was scheduled for the next morning at 9:00am. Tim and Jason arrived exactly at 9:00am and did a beautiful job on my sink. I highly recommend A Custom Refinish. Locally owned husband and wife team, you’ll be so happy you chose A Custom Refinish.

–Not timely. Placed my order for a toilet refinish on 2÷27÷15 received my order on 4÷7÷15. A 14 day turnaround turned into 40 days.
–Bad communication. No showed on 2 set appointments
–Made us pick the color and upon install the installer asked his wife why she just didn’t have him color match it? So now our products are one shade off. If we had known color match was an option we would have done that.
–Didn’t remove toilet hardware when refinishing and we can see white when flushing it behind the handle.
–Surface is rough like sand or dust got in the paint.
–Never returned the tools for disconnecting/​reconnecting the tank from the bowl after several requests.
–Overall, we went with this company because they are a locally owned husband/​wife team and we go local as much as possible. But we were treated like our job didn’t matter and wasn’t important. Eventually we will have to have all 3 of our bathroom products refinished again to make them all match but we will not be returning to A Custom Refinish again. We are just truly disappointed customers.

My counter tops turned out absolutely AMAZING!!! Tim was on time, professional and left no mess at all! OUTSTANDING! Next I’m having him do my bathrooms!