Spanaway Veterinary Clinic

I will say they have always helped my pets when I’ve needed to go in there, but like other reviews have said the desk women have poor people skills to say the least. Some people that come in they treat like old friends but then others they can barely acknowledge. The older lady is just ok, but the other one seems to always be in a bad mood (blondish hair, sounds like a smoker), they have a couple that I have only seen once so idk who they are, they seemed fine. I don’t go in there much & since I live in South Hill am looking for a different vet. SVC does seem to be a little pricey also

The doctors are great and provide excellent care for our pets!!! Why the mediocre review then?!? Because the front desk is completely inept. I walked in for a 730 appointment at 735. I had called and talked to Tina that I would be a few minutes late. Tina was friendly and professional and said no worries at all. I arrive at 735, there’s two ladies at the front desk, one lady is helping other folks, the other girl (Amanda) is looking at her computer and her paperwork and does not look at me at all. I have my cat with me. There’s two large, intact male dogs that go crazy— barking and lunging over my cat in the carrier. Their owners are great and try to calm the dogs down. Neither front desk lady looks up to acknowledge the ruckus or me and my cat. However one girl (Amanda) does pick up the phone, call to the back and say «hey can someone come get the surgery dogs?» I think that took ten seconds. I’m hopeful she can take ten seconds to acknowledge me and Kitty I put my cat around the corner, into the waiting area away from the sight of the two large, barking male dogs. I come back and stand at the front desk area again. I wait for a bit then ask «do I check in with you?» to the older lady at the front. She doesn’t answer my question but says «can’t you see I’m helping someone else?» Of course I can, that wasn’t my question! I’m trying to figure out who to check in with. At 745, I tell the other girl, (Amanda –who is still working on paperwork and ignoring me— the only customer standing in front of her), that I’m going to go around the corner to the waiting area with my cat and we had a 730 appt. «Do you want my name so you can let them know we’re here?» She looks up long enough to relay her disapproval, and let me know that she is busy. Let me clarify that I have worked the front desk and it takes 10 seconds to acknowledge your patient and let them know you’re aware of them. It takes perhaps 45 – 60 seconds to acknowledge a patient, put their chart up and let the back know «hey your 730 has arrived». Neither female at the front desk thought me or Kitty were worth acknowledging. At this time, it’s 745 and a technician comes out, obviously looking for the no-​show 730 appointment, asks my name and offers to help. Technician Hillary is awesome. She pulls my file (even tho my appointment was made the day prior, the front desk did not have my chart ready), and directs us to a room. Hillary was professional, kind to my cat, very much put me and Kitty at ease. I got to see Dr. Slaybaugh, he’s friendly and professional. I really like all the doctors here. On top of the medical treatment that Kitty needed, I went ahead and got vaccines. In the exam and treatment room, things are golden. Absolutely a 5-​star experience! Back to the front desk to pay and check out. Uh oh. All is well, I’m paying my bill. I tell Amanda, who is checking me out, that my dog needs to come in for vaccinations. Dr. Slaybaugh had taken the time to check my dogs file and let me know what she needed on her vaccines. «Will Bella’s vaccines be the same price as Kitty’s vaccines?» She said well no because Bella likely won’t need the medical treatment that Kitty needed. And I said that’s not what I asked. The vaccines are $ 17 each on the form for the cat. Will they be the same for the dog? She said no he only needs two. I said well I have a girl dog so maybe you’re not looking at my account on the computer. I want to make sure she only needs two since Kitty needed three. And she shrugged her shoulders, and said, «oh yeah HER vaccines will be $ 82 because she only needs two, not three.» Let’s see. I’m no math genius, but $ 17×2 does not equal $ 82. She said well there’s an office visit to get vaccines. I asked for a post it note, there was a big sigh and she had to get up to go in the back to get a post it note. In short, the front desk sucks and the techs and docs are amazing. Both ends of the spectrum in one place. I will still come here for my medical care but likely take Bella for her shots elsewhere. Just so I only have to deal with the front desk when my animals need their awesome medical staff.

My usual groomer is on vacation, so I went in on a Sunday morning because it was my only day off from work. I had my two dogs get their nails trimmed and was charged an outrageous $ 18 each. They didn’t even bother to round-​out the sharp edges for that price. I was looking to maybe have my dogs being seen here, but won’t now since they can’t do a proper job with the most simplest of tasks. Thankfully, there are plenty of clinics in the area. I won’t be bringing my boys back to this place.

Not only will this amazing staff take care of your furry family member they support our local community kids!!! The Spanaway Lake High Wrestlers have been trying to raise funds for team shirts and they proudly displayed the GoFundMe link on their reader board! Thank you again from the Spanaway Lake Wrestling Booster Club!!!

All we wanted was a simple check up for our pet… we paid nearly almost $ 150.00 just to be told its behavior issue on my
!! Thats was it! so they said they would take care of him overnight. come the next day, we look at our bill OMG! seriously, They dont tell you that’s if your pet sleeps over there going to charge you for that. There’s a lot of hidden fees. so you have to be careful. We left there with the same problem our pet did before he was even there. Fail!

Very warm and friendly staff. They treat my pet as if she were their own.

My dog Boomer decided to eat 1 lb of chocolate covered peanuts while we were sleeping. We took him in on a Sunday morning without an appointment and a Tech came out right away to see him. Within 15 min the vet was in the room. The cost was low, we were amazed that they did not charge extra for it being a Sunday and that it was an Emergency. Thank you Spanaway Veterinary Clinic.

The staff at Spanaway Veterinary are the ‘BEST’ They provide excellent service for Our Little Baby Girl «MAGGIE MAY» for over 4 years. Maggie goes for several services: She gets her hair done, from HEATHER Monthly. Heather and Ashley do a wonderful job! When we mention your names to Maggie her ears perk up (she knows who we are talking about) If I tell her she is going to see Heather and Ashley to get a bath, she wont leave my side knowing we are going to see you guys.
Besides Maggies regular shots, grooming, teeth care she also goes to their DOGGIE DAYCARE whenever we need to leave her…(which is very difficult for Kenny & I to do) BUT… we totally trust this wonderful Clinic, and would NOT take her anywhere else. Patty, Connie, Heather, Ashley, Mary All the Docs and Assistants (You guys rock). Thanks for all you do.
Connie, Kenny & Maggie May Lind

We have been taking our dogs to Spanaway Vetinarian Clinic for a long time. We were always pleased with the care they have provided for our dogs. Now we have a new dog, another Cocker Spainel by the name of «Max». I have taken him to the vet several times already. I know he will get good care just like our other dogs did.