Shiatsu Renu

Don’t waste your time. We walked out after waiting 40 minutes for our couples massage. No wine, no service, tables were hard and no padding for my head. My forehead was on wood. The only thing I could say positive is that if didn’t have a foul odor.

I got a Groupon for massage, foot scrub, and reflexology… I didn’t feel true reflexology but the massage with Connie was the absolute best!

Skip this place. I don’t even know where to start. I agree with the previous comments about poor management and inadequate staff out front for starters.
I arrived ½ hour early (10 recommended) to an empty waiting room and 5 mins after my scheduled appt time a lady came out that basically doesn’t speak English at all. She said ‘appointment’. I told her yes and gave her my name and appt time and she said, ‘call boss’ and gave me a card. So I called and spoke with a man that finally said ok, well she is finishing up.
The lady from the desk took me back to a room. I didn’t fill out any paperwork. She said, ‘face down’ put a paper towel over the face hole and left. She didn’t ask about problem areas, pressure. Anything. The massage table was suffocating. It was very deep and no much of a hole for air. Much like having your head pushed into a pillow… a pillow that turns out smelling like a gym locker room. I tried to adjust to get more air when I began noticing how dirty it all was. There were hairs all over and inside the sheet. She came back in to do the massage about 20 mins after my scheduled appt.
As for the massage, not impressive either unless you like a very firm pressure. (Which I usually do like firm, but not a fan of elbows to the back of the head.) if you bruise easily you might be bruised. She massaged the back of my body, wiped the oil off with a towel the temp of molten lava, had me turn over and then left? Again, not saying anything. I believe it was because someone came in the front and she went to check. She then came back and massaged by face, scalp and arms then she said, finished. It was now 5 mins after my scheduled time. So I was shorted about 15 mins.
In conclusion, better than no massage, but not worth it. Dirty, poorly managed, and shorted on massage time.

The only reason I give this place two stars is because the therapists are decent (when they show up on time). Otherwise I would give them negative stars if that were possible. The place is poorly managed. The receptionist is not suited to run the place by herself with no manager/​owner on site. The first time my wife and I went, we wanted to try someplace other than Massage Envy (the McDonalds of massage). I made the appointment over the phone. When we arrived 15 minutes early we were told that they double booked us for our couples massage. Being as there were only two therapists working at the time we wound up being the ones that had to reschedule. We told them to cancel but wound up getting a free 90 minute couples massage out of the deal. Ok cool redemption right? Well, when we came back for our free couples massage, one of the therapists was something like 30 minutes late. We waited and finally got our free massage. It was decent. However… The rooms are really small. The couples room is NOT big enough for two tables and two therapists. One table is so close to the door that it would not open all the way. This wouldn’t have been much of a problem once we were all in there, (except to say this is probably against some sort of fire code) but the room is so small that they can’t keep all of their tools of the trade in the room. Towels, and extra oil or whatever. The therapists are constantly leaving the room to get something. It’s wastes your massage time, it’s noisy and if you are on the table next to the door you get bumped several times during your session. Also, if you do go here, make sure that your request that they DON’T to the walk on your back thing. They have some rickety handle bars suspended over the tables that don’t seem very sturdy. Not to mention that the tables really creak and crack under the extra weight. The only reason we go back here is if we are desperate for a massage and can’t get in elsewhere.

Excellent therapists!!! Management… not so much. Everything was unorganized. No hot towels in the room. Therapists had to leave room to go heat them under hot sink water. Was suppose to receive citrus foot scrub and paraffin. No scrub and had to ask for paraffin because therapists didn’t even know it was included. Had to wait in room for 15 minutes for therapists to get the wax hot and ready. Also, when my therapists left the room to heat the wax I could hear her and 2 other workers arguing loudly in the hall. So much for a relaxing experience. Website states Beer and Wine included… guess it is if they have it and you ask, because they do not offer. Was out of wine and I was the first appointment of the day. I left the Southlake spa and called the manager. Manager stated that if I would have received all the «extras» it would have taken away from the massage. Really!!! Website does not state anything of the sort. Not only was I there, but I took a client of mine with me and she received the same service, or lack there of. She did not receive her foot scrub or paraffin or wine. Very disappointed with management and organization. Once again, the therapists themselves do a great job on the services they do provide.

I bought a Groupon for a 90 minute Shiatsu w/​reflexology and citrus foot scrub. I never felt a foot scrub or smelled citrus, but it doesn’t really matter because Amy gave me the best and most thorough massage I’ve ever had!

My mom and i also bought 90 minute deals on Groupon even though we have memberships at another massage place. As I waited for my time to come, I checked in on Unilocal and read reviews. I read them and then went to my email to see who i had been given and was pretty psyched when I saw I had Letty. When I met her, she was much younger than I expected, but I was just as thoroughly impressed as everyone else on here. Letty is amazing! She found issues that I had that I hadn’t even mentioned because I didn’t think there was anything that could be done about them. It was amazing and when she was done she gave me some tips to help some of my issues… who ever knew you should stretch your hands??? I’m a chef, so I deal with some different issues than a lot of people, but stretch my hands at work? i’ll try it! Thanks Letty!

I got a groupon for Shiatsu Renu for a 90 minute Shiatsu w/​reflexology and citrus foot scrub. I called and the receptionist booked my appointment, no problems. I got paired with Laura for the services. Well her English is not very good. Thats fine since I don’t like to talk during massages anyway. However I really didn’t like how she couldn’t warn or inform me what she was doing. For 30 minutes of the massage my butt was just exposed and I didn’t appreciate that. When she was putting the hot stones on my back it just took me by surprise and when she wanted me to turn over it took like 15 seconds till I realized that she was wanting me to turn over. All she could say to me was «this ok?» «good».
No drinks were offered during the brief waiting period when I checked in. In the Groupon and even on their website they state that mimosas and chocolate will be served. After the massage Laura brought me some kind of tea that was good. I realized the chocolate their website advertised is chocolate kisses on the table in the waiting area.
Also I didn’t receive the citrus foot scrub. When Laura left the room I realized the services were over. She couldn’t tell me «this concludes your massage» or anything like its over. She just looked at me and smiled and left. I really didn’t want to explain to the receptionist that I didn’t receive a foot scrub so I just left.
I’m unsure if I would come back here. The facility is clean and seems nice.

I have family and friends that I visit in the Dallas/​Fort Worth area, and although I love travelling there to see them, my back does not enjoy flying coach. Fortunately, I found Shiatsu Renu on a recent trip. They are not far from the airport, and a 60 minute massage was exactly what I needed to untwist my back after the 3 hours spent wedged into a coach seat. Shiatsu Renu is a spotless, tranquil, relaxing place where you can escape for an hour and let yourself de-​stress. The massage itself was amazing, but the whole experience left me energized and put me into vacation mode. I wish I could take this place home with me, or have them send someone when I travel abroad. But since I can’t, I may just have to fly home to visit family more often. =)

Wow. I just had my first Shiatsu experience and it was magnificent. Wow. Letty was wonderful — super strong hands! I don’t want a massage where I fall asleep, I want it to work out the knots and Letty delivered! Did I say wow? Will definitely come again!

Shiatsu Renu is awesome. They do have a lot of new therapists, and I am going through each of them one by one to find the right one. Letty and Abby are great. Seriously, I have never had a bad massage, well once, but not here. Anyway, I have had one issue here and Frank called my personally and worked it out to my satisfaction. He is very involved and will do the right thing given the opportunity. It is a very new business and they have a few learning opportunities, but overall outstanding service from the on-​line booking (my favorite) to the text reminder, to the mimosa’s on and on and on… to the massage.

Extremely disappointed with management. First, let me say that the therapists are fantastic. I’ve enjoyed their techniques and therapeutic massages. I’ve had my favorites among the staff, but they have either left or changed schedules which do not sync with my schedule. Therefore, this review is based solely on the owner and his lack of management skills.
A few months ago, I was about to schedule a massage online (great feature on Shiatsu Renu’s part), but didn’t recognize ANY of the therapists names. I had had a massage by Jessie a few weeks prior. I called and spoke with Susie, who is very professional and friendly, and said that the entire therapist staff was replaced. Okay, I said, could you tell me who’s style is most similar to Jessie’s? Jessie was unbelievable. His pressure was medium firm, but he would have gone deeper if I asked. Anyway, she recommended David. I tried David. While he wasn’t Jessie, he was still excellent. The next time I tried to book a massage with David, he was gone! It had only been a couple weeks! Frustrated, I asked which currently employed therapist was similar to David?! Anna was recommended but not available at the time, but Letty was available. Letty was awesome! Loved her massage. She worked out my tight knots on my shoulders and back. As I checked out, I scheduled another massage with Letty in two weeks. Here’s where it all goes to shit (pardon my French).
I got a text reminder (another great feature) letting me know of my upcoming massage with Abby. WTH is Abby? I called the business and left a message asking to call me back — we needed to clear up who my therapist was. Frank, the owner, called back and said that Letty had the day off that day. I said, wait, I booked her two weeks ago and she was available on that day. Frank said the days off request and the booking must have overlapped and therefore, the issue. He said I could come another day when Letty was there. I said, the reason I booked out 2 weeks in advance was so that I could get Letty, it was on my calendar, and I had no other availability this week. He said he would call Letty and ask if she could come in for me just this one time. I said, ok, let me know if that’s a problem for her. He said, if you don’t hear from me then you’re all set. Ok. Good.
I show up for my massage today and check in with Sarah. She says Letty is off today. I said I spoke with Frank and that he was supposed to let me know if Letty had a problem with coming in today. So Sarah checks with Frank. This is where it gets utterly ridiculous. Frank tells Sarah that he asked Susie to call me and get this worked out, and apparently Susie and I spoke (unbeknownst to me) yesterday moving my appointment to another day. WHAT THE HELL??? I never spoke with Susie. No one ever called me to move my appointment. How could have Frank allegedly handed off this issue to someone else to resolve when he should have resolved it in the first place, especially since he was dealing with me firsthand. Frank, you have no clue how to run your business. You replace your crew of therapists faster than the blink of an eye and disappoint your clients who develop preferences for their favorite therapists and find out next time that they’re gone. I am so disgruntled and will not be referring anyone to your business.

Amy did an amazing Swedish massage for me today. I haven’t felt this relaxed in a really long time! They even have a massage where the woman will walk on your back, which my mom tried and liked! I’ll definitely return here the next time I visit my parents in Texas!

This is an example of a first-​rate business. The AC was just right on a hot Texas day and I was immediately served a cold drink upon arrival. The facilities were spotless, and the massage was done in excess of my expectations. The woman (I can’t remember her name) was firm without causing pain, and didn’t prattle on with endless chitchat which is one of my biggest pet peeves. I’ve tried the other location and this one continues to impress.

Can you say lifesaver!
While visiting from Austin, my lower back compression fracture injury was acting up really badly and I needed some relief.
His hands and fingers are like magic. He was very attentive to my pain and discomfort, very easy to get along with and understanding.
I am so lucky to have found him, totally saved my back and my trip! I highly recommend him for any of your similar needs!

I have gotten 2 massages here and they are ok. I did their promotion, 90 min custom massage w/​citrus foot scrub. I never got the citrus foot scrub, nor their complimentary mimosa and chocolate. I feel if you advertise something you should receive it. It’s no the customers job to ask.
You can also hear doors opening and closing, as well as the beeping of the front door when people arrive and leave, while getting your massage.