Sephora Southlake Town Square

It’s a good idea to read the reviews that are «not recommended.» I just read the one that’s on here as «not recommended’ and it is a very accurate description of the inept service and nasty little attitude one encounters this location of Sephora. I agree; it is the worst Sephora ever. Fortunately, there’ll really isn’t a reason to walk into a Sephora store these days, anyway. The enticing selection of top brands that once could be found at Sephora is long gone. You can find better products in a drugstore.

I showed up early for my 3:00 PM appointment. After much confusion I was seated. As I sat there, I began to sweat as it was much warmer inside than the 72 degrees outside. When the consultant arrived, I stated that I couldn’t stay because it was to warm inside and I was already starting to sweat. Who want a make over when they are sweating??? He stated that they turn off the AC for construction. Would have been nice to be forewarned and I could have made my appointment at a different location.

This is the worst Sephora location I have ever shopped — They’re rude and obnoxious. This isn’t the first time this has happened at this location, but it is the last time I spend my money with Sephora. Dorothy was outright rude and was whispering to a co-​worker about me when I asked to work with another consultant. I mean right in front of me. When I mentioned this to their manager how poorly I was treated and almost on the verge of tears, the response, «Sorry about that.» Like hell you are. My money spends just as well at Neiman’s and Nordstrom and with a lot better customer service too.

i came in here the other day just to get a free 15 minute makeover. So they let you pick from a variety of choices, and you of course don’t get an entire face of make up but just one particular feature. For me I went on a huge sephora haul many months ago, and bought Anastasia eyebrow whiz and had yet to use it. So i had the make up artist help me make my brows a bit more bold. She did one brow for me and had me do the other and it was simple! After that i walked around to try on different make up. A lot of artists came to ask me if I need anything but I never felt pressured in buying anything which I like. I left empty handed and yet the sales clerks said farewell to me with smiling faces!

I went to this Sephora after visiting the Ulta on 1709. At first glance, it could be said that this location is less convenient than some of the others, but with a parking garage less than a block away, it’s perfect for me.
Upon walking into the store, I was greeted with a clean store and people who were ready to help me without being pushy. The associate who I grabbed found the lipstick I needed (Makeup Forever #6N), the matching liner and then agreed — I couldn’t leave without the Naked 3 pallet.
All in all, I was pleased. I don’t normally like Southlake Town Square, but for the quick in and out experience matched with the service, I will definitely be returning!

I went to Sephora for the first time last night and had the best experience. I usually go to Ulta, but recently moved to Texas from the Chicago area and Ulta is still using what I call the «old» rewards program — Chicago had a newer, much better program with way better incentives. So, that being said, I was getting disappointed with the Ulta’s I’ve been to down here because I know I’m not getting that great of rewards. Well, lo and behold Sephora carries my brands anyways so I decided to try them last night. First, this is one of few I’ve been to where the music wasn’t insanely loud so that was nice. Second, the woman that helped me was so great. I can’t remember her name, but she signed me up for the rewards program and since my birthday recently passed, she gave me their bday present anyways saying I shouldn’t have to wait almost a year to get my birthday samples. I also got a set from Bliss that was the hand cream and Fabulips for $ 12! The hand cream is $ 10 usually and the Fabulips is $ 16 most places, so talk about a deal. I might go back to get more for stocking stuffers. Anyways, I really was impressed after my experience last night. I will look forward to going back.

Extremely poor customer service, about 5 – 7 worksers and not one person greeted us, the store wasn’t busy at all, about 5 other customers where there so i’m not sure why no one felt the need to greet us. Jenny was our cashier and had TERRIBLE customer service! She gave us an attitude the entire time she was checking us out. Sephora is my go to cosmetic store but this was our first time at the Southlake location in Town Square and i’m not impressed with this location or Jenny at all and the attitdue she gives towards customers is not necessary!