PetSmart

I booked my grooming appointment online for 6pm. Groomer calls me and says the website is wrong and there is no 6pm appointment. Wants me to come in at 5pm instead. So now I have to take an hour off work to be there at a time that is convenient for my groomer.
If the website is wrong, fix it!
Pets hotel: I wish the staff there would acknowledge you when you come in, instead of keeping you waiting for 15 mins with your scared dogs barking around you, and totally ignoring you, down to the eye contact (let me make sure I don’t look at this person who just came in!). I wish they would expedite the check-​in process and show more empathy. A drop off is always a stressful experience for pets as well as dog owners but the staff there really does not care. I only met one young lady there who was top notch. I wish I’d have asked her name. She was awesome (Indian ethnicity, super nice, customer friendly and engaged).

We just picked up our dog from the groomer at Petsmart and our dog had quarter size nicks on both ears. She was bleeding so much that her head (on top and bottom is now bloody). When I called to complain I was told that she could offer me a discount the next time I come in. The next time? That won’t ever happen. At least offer a free bath to clean up the blood stains.

I brought my small dog to Southlake for a second time (first time was OK but still took over 4 hours and no attempt to trim v long nails). I had him there at 8:45am, he was the first in. By 2pm I still hadn’t heard from them, so I popped in while running errands. He was in a cage and the groomer said she was going to go on break then start grooming — this is 5+ hours later! I was fuming. She said he was feisty while blow drying so they «air dried» him — in a cage! He was freaked out. So was I. I had told them at dropoff he’s a sensitive dog all around and needed to be handled gently. Sensitive skin, sensitive paws etc. I am still so mad they couldn’t even call me to discuss the situation. I would AVOID Petsmart grooming everywhere. We had a bad experience at the Watauga store too — my dog was howling while they kept grinding away at his sensitive paws. And he spent three days licking his paws afterward. I gave them another try at the Southlake store and regret it. The groomers are tatted up with earrings in every spot possible. Very unprofessional and neglectful to these animals all around. I subsequently took him to another local salon, giving them the same heads up about sensitivy. he was in and out in 2 hours, and actually asleep in his quarters when i arrived. Happy as a lark! Boo Petsmart!

We bought a starter puppy kit when we got our dog. It had a coupon in it for a full day at the doggie day camp. Well first, you have to have your dog neutered to take him there (which is understandable) HOWEVER, by the time you can even get your dog neutered and recover from the surgery, the coupon has expired. So we were able to talk them into letting us still use the coupon. When we picked our dog up that night, he smelled like urine, had poop smeared all over his butt, and his paws were dirty. They told us they never took him outside… so I’m guessing his paws are dirty due to stepping in poop. I don’t know… needless to say we will not be going back. Also, the price you would normally pay for the doggie day camp is crazy.

We’ve been taking our Standard Poodle to be groomed here for quite some time. He has a lot of hair and is generally groomed for around $ 90. Our normal groomer left and a new groomer took care of him last time.
Apparently, Petsmart has a policy which had never been enforced previously, that states if the groomer spends extra time brushing the dog, they add an additional fee. We were not notified of the additional fee prior to the dog being completed, this time they charged $ 197.00 to groom our dog.
What’s worse, he came back only partially brushed and still damp in some areas which caused matting. His ears weren’t cleaned out at all which is very problematic dogs with floppy ears because it can cause ear infections.
The manager let us know that the extra fee should have been communicated but did not offer any assistance other than calling other Petsmart salons to see if they would have someone that was ‘willing’ to groom our dog.
We always had very positive experiences, the dog is very well trained and tolerates grooming without issue. If the groomer was inexperienced or concerned about their ability to groom my dog that should have been fully communicated.
I am astonished at the manager’s response and extremely displeased with the state of my dog post-​groom.

Incompetent Adoption employee didn’t allow us to save a cat. We couldn’t adopt a pet because Donna didn’t like the fact that a cat we were interested in was going to be an indoor/​outdoor cat. Great job, Donna, now the cat will remain in its cage… much better, right?
Went to Petco and we adopted one from there instead. They even gave us an outdoor tag for the cat to wear for WHEN he goes out!

We are frequent customers to Petsmart and Petco and I prefer Petsmart. Petsmart is cleaner and laid out better. They also have Banfield animal clinic and that is where our pets go. So far they have been friendly when we get pet supplies, from the time we walk through the door all the way to check out. We get Blue Buffalo pet food and they always have it in stock.

I’ve taken my dog here a few times for dog grooming but the last time was the worst experience. I dropped her off earlier than her appointment time at 11AM. There were three people ahead of me and about six to eight groomers. I was told it would be about three hours. I never got a phone call but I went back around 3PM. The person who retrieved her asked who was her groomer then turned to me and said, «I’m sure she’s done.» Her nails were trimmed from what I can see but it seemed like they sprayed her down with dog spray. I will never go back here again!

I WAS REALLY DISAPPOINTED IN GROOMING SERVICE. I called Highland Village and Lewisville but both locations were booked for a week and this location had several openings today. now I see why. My dog looks scalped. Waste of money, at least she will grow out. A yorkie with no hair on her body looks just sad.

I like Pet Smart better than Petco. The assortments and layout of the Pet Smart store makes it easier to shop. It’s always interesting when you shop at a pet store because it’s always a different experience energy time you go in. Pet owners are walking around with their animals or you might find pet training going on.
Pet Smart offers pet grooming, pet care and all the pet supplies you need.
We have cats so I spend most of my time in that department. I buy the kitty treats and their food from Pet Smart so they are a bit spoiled… but worth it.

We can’t say enough good things about our experiences with the Petsmart in Southlake. We have a puppy how loves to see Bob in hotel for Doogy Day Camp. It is great to be able to take our dog to a safe place to play and interact with other dogs. Bob has always been so helpful and kind to us and our high energy puppy. We also go to raining classes there. Scot is the best. Scott has helped us and our puppy to really develop our puppy’s skills. He is so patient and really cares about what happens with the puppy. Overall we have had a wonderful experience at this Petsmart.

Came up on a saturday to donate some blakets to the Homeward Bound animal shelter. I had called the normal pet store we go to when were going to a petstore by my inlaws but both shelters either canceled or were no shows for the day and then I recalled this location near my in laws. The shelter group was awesome and of course I almost went home with a fuzzy new member of our family … but we need to get our fence fixed with our tax return before we can do that.
Didn’t go in the store; the fosters working with the adoption group I was talking too were outside with a chocolate lab *love* and a collie *love* but seemed nice on the outside! Plus I’m a fan of any pet store that lets shelters come up!

PetSmart is great. They have everything you need no matter what type of pet you fancy. We have 3 dogs and a gecko in our house. From quality food for the dogs to lively crickets for the lizard to hunt, our furry and scaly friends are happy and well nourished.
In addition to the retail store, we have utilized their groomers, Banfield vet and the pet hotel at this location all with complete satisfaction.

Banfield people are so nice here. Always take care of my Gunny so well!

This store is well stocked and clean.
My cashier was not very friendly, but she probably did not want to work on Memorial Day. I usually have very friendly cashiers.

Just because this is in the Southlake location, don’t be fooled. We went to have our dog groomed here, we asked for the express service for an additional $ 11, for a total of around $ 65 with tax (much more than I’ve ever paid for MY haircut!) Well, the haircut was pretty bad, very uneven lines, tufts of hair just sticking out all over. We weren’t going to say anything, but decided to talk to them about it. As we were walking in, the groomer had her back to the door and was in the process of talking negatively about us and our dog, blaming the dog for her bad haircut. Our dog might of been a bit fidgety, since the groomer was so rough, (we were watching from the store). Since they handed her over to us she has been licking parts of herself and crying, I see nicks all over.
If you really care about your doggies, I suggest you find another location.

Very nice location (not sure if it’s better then other locations, but it’s usually pretty clean).
Staff is also very helpful and will greet you upon sight.

I’m a pet parent to a little Cairn Terrier named Vincent. He’s deathly afraid of groomers, vets and pet stores in general. However, because the staff at this Petsmart is SO nice he doesn’t mind sliding all over their tile floor as much.
Their training program is great. For $ 109 bucks you get 6 weeks of practically one-​on-​one training from great trainers. Not only do you get all of your questions answered, your little furry friend gets to try practically every type of treat they carry in store. You get to walk around the store and meet tons of people and other animals… it’s really fun! And the best part, they get to wear little graduation caps on their last day of class. Adorable!
Their grooming services can be hit or miss. You have to be VERY specific on how you want your pet cut. One time my boyfriend took little Vincent for a trim and he came home completely shaved. Yikes! So make sure you and the person that is going to be styling your dog are on the same page.
Petsmart has a great selection of treats, organic pet foods and super cute toys and clothes… all at reasonable prices. And best of all, a much better selection than cheaper places (ahem Wal Mart & Target).

Lame. I paid for the works to clean up my moms dog so she could see him before she died. He looked shiny but still was shedding when I paid for the fulminator and his ears still looked dirty. They didn’t trim his nails either. He won’t be going there again. Pets Mart is fine for supplies, but for grooming stick to small family owned businesses.

This is a very nice store and they always have what I’m looking for (especially my cats’ favorite catnip toys by Cosmic Country Catnip — I like the ‘cosmic’ part). The store is clean, well-​stocked, and the staff are friendly.
This location also has a PetsHotel inside. I’ve boarded my cats there 3 times since we moved here and they seem well cared for when I pick them up. I never would have considered boarding a pet at this type of place before, but I haven’t found too many places that board cats and the ones I have found seem kinda ‘iffy’ to me. (There are tons of places that do dogs — and dogs only. Where the heck do people here take their cats anyway?!)