Aaron Brothers Art & Framing

Aaron Brothers has a large selection of photo frames. If you can wait until their buy one frame, get one for one cent… that’s a great time to stock up. Lots of art supplies.
The staff is always friend but they lack customer service. The do a decent job framing, it’s just so expensive. I would rather use a local framer with the added personal touch.
I believe their own by Michael’s you might save a little money if you go there.
If you’re in need a frame, this is your spot… just wait for the sale.

Very disappointed with this location’s lack of customer service and pride in their work. On ²⁄₁₇ I brought two pieces into the store, the first piece was a painting needing a frame and the other a shadow box. When I meet with Travis he asked if he «Could push out the job» because he wanted to work on it himself and to assure that it was «done on time». Having no problem with that, I agreed to this and we set a date of ³⁄₈. I was a little stunned at the price of the frame, which cost $ 97 (having two days earlier just gotten a similar frame/​dimensions at Hobby Lobby for $ 47 but they didn’t have a plain black one in stock) this was with the 75% off mind you at Aaron Brothers.
When the 9^th came rolling around I called to check on the status of my order and was informed «It was going to be ready later that day someone would call me.» No call came. I gave it a few days on the 13^th called and once again was informed it was going to be done «That afternoon». When I called the morning of the 14^th and learned it was in fact not done I later called that afternoon to the corporate offices speaking to a rep informing her of the problems with store (one associate had hung up on me, which now was causing me to get angry because I am checking on my work that I paid good MONEY for) and the history and pattern with the promises that were being made and not delivered. I also explained to her, that I had the same frame done at Hobby Lobby for less and they delivered the product in under a week at a lower cost, I could have also had my shadow box done there as well, why would I want to come to Aaron Brothers when I gave them extra time to begin with and they can not deliver on the product and are charging me more and want me to pay up front? She informed me someone would call. No one did! Guess this a pattern with everyone.
So…after being told my items were done… NOT UNTIL the 20TH WERE THEY FINISHED!!! What made it all worse, when I go to pick them up — the painting that framed was hung wrong. It was a painting of a lady and it was hung side-​ways!!! How do you screw something up that badly? DO you not even check your work? Not only was it 2 weeks late after I GAVE THEM almost a month to do the work but you hang it side-​ways! It took HOBBY LOBBY a week to do the same job at a fraction of the cost! Why would anyone come here!!!

Rating this place one star is extremely generous.
I brought three original paintings to have framed and I was unhappy with the service and the quality of the framing. Not only were they ready three weeks late, the artwork was damaged. They took no responsibility since they didn’t photograph all three pieces in the beginning. I thought I was getting a good deal for quality framing, but instead three original pieces of fine art were damaged.
Travis told me the artwork could be repaired without further damage. This would involve shipping it to Seattle, cleaning, and then reframing. I called and visited the store multiple times and he never followed up with me as promised. This goes down as one of the worst customer service experiences I have ever had.

Need a picture frames? Art supplies? Then this is the place for you. You can always count on finding what you need here, check out and your out the door. I have shopped here for years and it is usually when I need some nice frames that are odd sizes as they carry quite a nice selection or when I need to stock up on frames I wait for their big sales. Anytime I am in need of art supplies I go here as it is so easy to find. For Example, I needed spray adhesive for an art project for my daughters wedding, so easy drive up and you find it within a few steps inside. For me its easier that wondering around the large craft stores aimlessly until you find what you are looking for.