Parsell’s Auto Service

It’s interesting that the first review of this place is positive. I had a completely different experience — I was overcharged for a service that probably took the mechanic less than 10 minutes. In addition, the service was performed without even consulting me as to the overstated pricing! I don’t recommend and I hope that this review is read by prospective customers before choosing their next auto service. Avoid and look elsewhere!

We moved to Southbury nine years ago. Unable to loosen the screws to change my license plates, I pulled into Parsells and asked for assistance. Jim the owner of the family business immediately came out and was able to remove my old license plates and would not accept any payment. Jim and his team have been taking care of our cars ever since. They are honest, quick and professional. Numerous times I have asked Jim in advance of a project how much it would cost, and ⁹⁄₁₀ the bill is less. They NEVER try to sell you more than is required. If I have any concern at all it would be that Jim and team at times should recommend additional preventive maintenance steps. BTW, this recommendation includes tires as well. As a member of Costco, which we love, I compared tire prices with Parsell’s and Parsell’s was better and of course much more convenient. BTW, when you buy tires from Parsells they rotate for free which we take advantage of during oil changes. We have been driving Lexus vehicles while living in Southbury and have know hesitancy having Parsells service our vehicles, for big jobs as well including timing belt change. They know what they are doing and their prices are very competitive.