Mc Carthy Pools

The sales process was top notch. Unfortunately, once the pool is in the ground you are on your own. Little to no instruction on how to manage mechanics… Opening & closing the pool is a little pricier then others, but I thought having the company that put the pool in would be beneficial so they could fix any immediate problems. Once again, no communication! Left out a dirty filter and we were supposed to figure out what to do next. When I expressed my frustration, my response was less than professional.

Sales guy was knowledgable and personable– not sure if we’ll be able to move forward with installation due to access issues, but he was really honest in terms of what putting a pool in our yard would entail.

We had our pool installed by McCarthy Pools last year. The salesman was professional and attentive during the initial process, answering all our questions. On the day the crew arrived to dig, he disappeared and we didn’t see or hear from him again until it was time to try to sell us something else. The installation went fine and overall the process went smoothly. We were a bit put off that our simple request to leave a pile of topsoil was not honored and the workers left empty water and soda bottles strewn about our property, but didn’t let these issues ruin our overall experience. When the time came to close the pool after the first season, we hired McCarthy to close it. The technician who performed the closing seemed as though he couldn’t be bothered answering my questions. When I inquired about how the closing was done, he quickly rattled through what he did and hurried off to his truck. The salesman had re-​emerged as he wanted to sell me an expensive loop lock cover. He offered to give me a quote, which was too much for us at the time. When I said perhaps next year we’d purchase one, he said they’d loan me a cover. Great, or so I thought. Imagine my surprise when the $ 320 closing price ballooned to $ 550 when the bill arrived. In addition to being charged parts needed to close the pool that had already been supplied to me in the purchase price of the pool and had been in the pool shed all year, I was charged a $ 200 deposit for the «loaner» cover. I called the office and was told that I could apply the $ 200 toward the price of a loop lock cover. I stated that I wasn’t sure that I wanted one. I was told the salesman would contact me. I heard nothing. I paid them for the cost of the pool closing and included a letter stating that I would return their cover to them if I was going to be charged for it, for i certainly can purchase a cover for less than that. I continued to receive bills for the «loaner» cover, now with interest. Frustrated, I sent a check for $ 0.00 to them in payment for their «loan». I finally got their attention. The salesman called inquiring why I sent a $ 0 check, they never got one before. I replied that I’d never been billed for something I was told was being loaned to me. Long story short, Mr salesman, sounding quite irritated, stated he’d take «partial responsibility» for the misunderstanding. Huh? I guess I was supposed to ask the right questions to learn what I would be charged for something being loaned to me. My phone call and letter weren’t enough to alert them of my concern with the $ 200 charge. I was left with the feeling that he only wanted to sell me something and really had no desire to provide a quality service. This process could have been handled much better, in my opinion. Poor customer service after the sale.

I recently moved into a new home and it has an in-​ground pool. This is my first experience with a pool so I called a number of places for quotes to open my pool. Mccarthy had a reasonable quote, but more important the guy on the phone was a lot nicer then the other pool places I called.
When the guys came out to open my pool they were extremely nice. They walked me through all the steps to opening and maintaing a pool and happily answered my many questions.
What I like most about these guys was they didn’t try to up sell me on products. I told them many times I was new to the pool thing and asked what I would need to purchase. Some of the other pool places made it seem like I was going to need to be giving the pool constant attention and continuing to add chemicals. One of the guys on there staff shook his head and told me not to believe any of that. Basically keep it clean, add chlorine tablets when necessary and bring them a water sample every 2 weeks. Other than that, he said enjoy.
I would recommend this company to anyone looking for an honest crew with fair pricing.

Called them three weeks ago for a service on pool, was promised that «we’ll be out some day in the next two weeks» — not a problem for us at the time. Two weeks came and went — no service. Called again and was told that «we need to send you an estimate first», look for it in the mail. I replied that I did not need an estimate. I was told «We have to send an estimate». So I gave them my fax number and my postal address — and waited another week. No reply. I called again today and was told that «We need to send you an estimate». I (again) said, «No, I do not want an estimate, Please just fix the pool.» The guy at McCarthy said that he knows how I feel? So I said, «If you MUST send an estimate, can you please tell me if it will be by fax or mail?» — and the reply was «Oh, you’ll know when you get it». Worst service department I’ve encountered in many, many years. For the record, I am a service manager in another industry. No one should have to put up with this low level of service.

Went back again twice and both times I was helped by friendly knowledgeable staff.
I got what I needed right a way and was told what to do in plain good old fashion understandable make sense directions! No fuss.
Our pool is looking good. Phew!

McCarthy Pools closed my pool last fall. This spring, when I looked at my pool, there was some minor winter damage. McCarthy was there the next day to get me back up and running. And, this was at their busiest time of the year. Take your business to these people with great confidence.