G&N Insurance

It’s unfortunate that I have to write a negative review, since our 3 year relationship with G & N started out great, but has gotten increasingly terrible over the past year. Their business seems to have grown tremendously over the past few years, which is great for them, but good clients like me should not have to suffer because of it. We have referred friends and neighbors to them and now I regret doing so. The office staff have continuously been rude and abrupt on the phone, they not only gave us inaccurate estimates for a new policy after we had a car accident, but also did not get back to us for weeks, left us hanging and we had to be the ones to chase them down. They staff are unprepared and unprofessional, do not return calls, and are disrespectful and have an attitude on the phone. Not worth it for us, we are seeking other companies who provide better customer service and have an appreciation for their clients.

I have been working with Anthony Cingranelli at G&N and have referred him many clients and family members. I highly recommend him and the whole G&N team. I have worked with many companies in the past and the level of attention from these guys is top notch!

I have been with G&N insurance forever. I do not think I even know the number of years. As a corporate lawyer, providing my clients great referrals for their business is crucial, as it reflects on me as well. Additionally, my clients are put further at ease when they know that I would not use any other business than G&N to insure my businesses. I have used MANY other companies. And that stopped when I met Zack, the co-​founder of G&N. The personalized service, that is so rare these days, is remarkable. And I will be the first to say that I am a tough, demanding client who wants things yesterday. And G&N not only treats me with the utmost respect, but with extremely quality service. They DO get things done yesterday! Additionally, I send them clients with all kinds of business insurance needs, and they are always able to find a way to meet all of those needs.
I will also be the first to admit that I get so busy with stuff that I have known to forget about bills, and thank god they have even picked up the phone to gently remind me of that. They care about their clients. A lot.

Zack and the folks at G&N are fantastic and have looked after my family’s insurance needs for the last few years. I refer my friend’s and family because the professionalism and care they take with their customers. In a world of increasing complexity, it’s great to have Zack and his team available to answer questions, explain options and help us make informed decisions around a variety of insurance products. Keep up the good work!

We have had great experience working with G&N Insurance in the past ~3+ years. It all started because I was so frustrated with Liberty Mutual when the original agent I signed up with, wasn’t the one I had access to, to review and make policy changes to a straight forward landlord/​renters insurance. Basically, LM had my wedding valuables insured at a property that we were renting out, as well as the address we were residing in, but seemed to give me the roundabout answers for a frustratingly long time on the phone. I happened to know Zack, one of the owners at G&N, and he seemed as frustrated as I was, and was eager to review LM policies and gave me what a proper policy should have been. His replies were always prompt whether on phone or e-​mail. Prompt as in within the hour, he would get back with an answer. But the other amazing bonus, was that he also canceled out old policies with Liberty Mutual, so I didn’t have to go on another painful call waiting with their customer service. Breaking up is not hard to do, when G&N has my back.
Over time, we moved over several more policies over to G&N, and each time, it was a better coverage insurance at a lower rate than the smaller coverage insurance rate with the old mega company.
My business is also covered by G&N, and when ever a vendor asks for proof or certificates of my business, a G&N rep deals with my vendor directly, and promptly fulfills their requests. It is so helpful to have reliable insurance company that comes with the white glove treatment at a competitive rate, and makes my business look reliable to my vendors.
When we moved to a new condo, the timing of needing a condo insurance was on a Friday afternoon around 4PM, I think. Our seller said he could ask his usual agency, but I took a stab at it, and called G&N. We had a quote via phone in an hour practically… And I think he (Zack) was about to head out on a vacation, too. Our Seller and our Condo neighbors were so impressed, they wanted to work with G&N, as well.
When we did have some damage to the condo, G&N was always helpful, and prompt to inform us of our options in plain English, and prepare us on what to expect. Now, I’m relieved to say, all our insurance policies are in the capable hands of G&N. I think they are an amazing company, and recommend them wholeheartedly!

So there’s a small part of me that regrets having to write this negative review. The only reason it’s two stars instead of one star is merely because I’ve been with G&N since they had two employees (the two owners). Unfortunately, in this industry, and in every industry really, the last impression is almost always the longest lasting, hence my negative review.
Let me start off by saying I’ve referred many of my real estate clients to GandN over the last five years, and have given them ALL of my families business to them (homeowners, auto, you name it). Considering my most recent experience, it pains me to think how much money has been made off of my sphere referrals alone, and how little the agent/​owner seems to care now that they have many more clients than what they started out with (one of the earliest being yours truly).
Long story short, I moved out of state, was told to cancel my insurance, so once we established permanency in our new state, I requested all the cancellation forms I needed and filled them out, sent them back immediately, and retained new insurance similtaneously to avoid a gap in coverage. It’s been nothing but a headache since. Little or no communication from them, received a bill threatening to cancel nearly two months after I had asked my agent to cancel my policy, and most recently received yet another bill, for October, my policy was canceled in July.
The owner basically told me to deal with it, offered no assistance or follow up, come to find out they never sent the forms to my insurance company (words from the companys mouth, since the agent has ceased helping me). It leaves a horrible taste in my mouth on a number of fronts, not the least of which is, despite my incessant desire to always help small business succeed, the ones that develop a corporate mentality towards their most loyal customers when they get «too big for their own good» don’t deserve anyone’s business or money.
A company’s reputation is only as good as their customers last bad experience. Five years ago, I would’ve said there’s no better insurance agency, but unfortunately this experience has proved to me that i was foolish to feel that way.

Zack is just a good guy. Very knowledgeable, super friendly, and genuinely trying to get everyone the best product at a fair price to fit their needs (not his). He will walk you through coverages and is happy to answer any and all questions you may have. I’ve known Zack since 2007 and I would refer anyone to him for insurance needs. Such a pleasure to do business with!

Stephanie, Heather and Matt at G&N obtained some quotes for me for auto, home and flood insurance. While, I didn’t end up needing the flood insurance, they put together quotes for me on all three.
The process was easy and they are great to work with. Not to mention they ended up saving me over $ 330 on auto (with better coverages) and over $ 715 on homeowner’s insurance! Needless to say, I made the switch from my previous agent which was completely painless. I highly recommend that you give them a chance to save you some money as they have with me.

Professional and excellent service! Zack and his team help me solve the problem I have with another insurance company. They offer me the better coverage with lower premiums for both home and auto. Whenever I have questions, Zack is always there to help. Awesome customer support and quick respond. ^^, I would recommend him and his company G&N.

I’m a newbie to the home insurance world as I just recently purchased my first home. It appears as though I’ve found myself in great hands at G&N.
Matt has been tremendously easy to work with. Not having having much knowledge of the process, he was thorough in explaining each step and made sure I was comfortable with the information. Matt found me a great rate and even made sure to find a way for me to insure my guitars and musical equipment from theft. Getting a hold of him is as easy as picking up the phone or shooting quick e-​mail; he is always responsive.
In the end, I felt confident that Matt set me up with a policy that was perfect for my needs. It would be easy for a company to «pad» the policy of a first-​time homeowner, but G&N clearly puts their clients first. They are an upstanding company with a great reputation. If you work with them, you’ll see exactly why.

Simply put, these guys know what they’re doing. They figure out the coverage you need, not the coverage they just want to sell to make a buck. I’ve worked with Peter Edwards at G&N, and happily refer him to friends and colleagues. He’s smart and they offer incredible attention to detail and great customer service. Yes, I recommend G&N. :)

These guys are the best… personable, friendly, thorough, and cost-​sensitive. After years of rising insurance premiums with another company, I went with G&N and was able to INCREASE my coverage while LOWERING my premiums. If you’re looking for someone to go with, I wouldn’t use anyone else.

Fantastic service!!! Zack and his team are incredibly professional, responsive, and thorough! I can’t say enough about this group. Everything that I own, that is worth insuring, is insured with G&N. They have been helping me keep my premiums for years now. This is the place to your insure car, boat, motorcycle, home… whatever it is you own!

I worked with Peter on our condo master insurance policy. Peter was incredibly responsive, knowledgeable, and helpful in explaining the policy in detail. He also was able to increase our insurance with a top rated company while saving us several hundred dollars! Thanks Peter.

I found G & N Insurance randomly online. Zack was very prompt at contacting me He came to my office picked up my check, went to the registry and hand delivered me my plates. Also, saved me about $ 100 a yr on my insurance.
Highly recommend :-)

Zack is the most professional, responsive insurance agent I’ve ever known! He can get you a quote or solve and issue for you in no-​time.
Oh, and he can save you a lot of money on your insurance.

We’ve had the pleasure of working with Zack for a few years and have been fortunate enough to not have to file a claim with him. As such, I can only comment on his excellent customer service with respect to picking an appropriate insurance provider and policy.
We’ve had a great experience working with Zack for multiple auto and homeowner’s policies and have been most impressed by his attentiveness and responsiveness. Zack is always lightning-​fast to respond to questions or issues as they arise. When we started a homeowner’s policy with him, Zack took the time to see us in person and walk through all the details of the policy… the whole experience left me with a lot more confidence in what I was purchasing.
I would definitely recommend G&N, specifically Zack, to others.