P.C. Richard & Son

We needed to have our refrigerator repaired because of water dripping and ice formation on the rear of the top shelf. PC Richard’s repair technician knew exactly what the problem was and fixed it expertly and efficiently. The unit is now running like new, and the price was very reasonable. I hope I won’t have to call the appliance repair dept. too often, but when I do, it will be to PC Richard.

Had a wonderful experience with PC Richards stereo wiring division. We hired them to do wiring for our whole house stereo system wiring and equipment. We found it a pleasure to do business with them. They were courteous, reliable, knowledgeable and easy to work with. All of the techs and personnel were great. They really are good at what they do and their customer service is not to be beat. I would recommend them over anyone else that I have dealt with for home stereo wiring. Their pricing is good as well and they don’t up-​sell you after the fact like many other companies that do wiring and sound systems. Great value, service and a great job!

Had issues with an old dvd player and a new TV. Went to P.C. Richard & Son for new cables hoping that was all that would be needed. The DVD player refused to operate. That evening I called PCR and spoke to a gentleman by the name of Dave. After a pretty lengthy question and answer session, it was determined that I should bring my DVD player into the store for examination. I did and I met Matt. He spent a good 45 minutes trying everything possible to resuscitate the DVD player – cleaned it; hooked it up with different cables… nothing worked. He saw I wasn’t keen on having to buy a new DVD player so he found me the best player – a floor model at the lowest price. Left there having spent under $ 100 and getting PREMIUM PLUS service. Thank you P.C. Richard & Son for employing top-​notch people. Will never go elsewhere!

My name is Hilary. I buy all of my electronics, computers and just about everything in P.C. Richards. They really stand behind their products. Tom the manager in NYC and Phil in Southampton really go out of their way to make sure everything is perfect!

Dave Becker and the Nice Lady in Appliances treat us like gold when we visit. We spent about $ 8k on kitchen appliances (GE Café Brand — Gas Range, Fridge, and dishwasher and Range hood (no microwave since they never work above stoves) and every TV from Dave, audio speaker or Computer Moniter has always worked. One time we had a problem with a Subwoofer and they swapped it out no questions asked. They are #1.

I purchased a TV about two weeks ago. It was a smart TV and I had a problem connecting to the internet. I went back to the store and they were great. They sent someone with me to my house to wrap and take the TV back to the store. I was home with a new TV in 45 min. Tks for good service.

I had a great experience at the store. I am a new home owner and was looking to buy some appliances quickly. The crew at PC Richards was extremely knowledgeable, helpful and responsive. In fact, all of the appliances were delivered to my home within one hour after purchase. The delivery truck beat me back to my house. I have never had service like that anywhere before. I plan to use the store for all of my appliance needs at my home.

I had the same experience as Chris with all the «inspector“nonsense, except that my experience was much more time consuming and much more costly. I wanted to purchase a very expensive hood ($ 2800) for my Viking range and their policy was to send over an inspector to determine if it could be installed. Sounds like a wise move. Inspector came over and gave it the ok. We received the unit some weeks later. Made an appointment to have it installed-​had to wait an additional week. When the installers arrived, they said if couldn’t be installed. The explanation as to why involves a lengthy description of the construction of our kitchen but the long and short of it is that they screwed up enormously and it cost me an additional 2 grand to have it installed by an independent contractor. I should’ve learned my lesson when a few years before this incident, I purchased an air conditioner from them for my NYC apartment. My most important criteria was that it should be as quiet as possible. After many assurances, I ended up buy one that ended up being so noisy as to be unusable. Having to adhere to strict installation requirements in my building, removing it and returning it to Southampton was not worth the hardship. Stay away from this place.

Great appliances. Great demos with lots of food.

i needed three window air conditioners for my nyc apt. went to the shmptn location. got all the poop. ordered the ac’s
salesmen keep calling asking the same questions about size of room, btu’s, models of ac’s, over and over and over.
finally settle on 3 units — costs, plus $ 200 each for install, plus 5 yr maint comes to over $ 3000. i try to schedule delivery. oh no, they need to inspect first. need an inspection appt — i work, so i have to hire someone to wait for the inspector. inspector comes, all ok, lets sched delivery. i get the del time frame of 7am to noon. i’m told i’m the first stop. i have to hire someone again to wait at the apt. $ 100. they come and install 2 ac’s but the third one is the wrong model so they need to come back. why is it the wrong model? because the installer calls me to tell me they spec’d a 110 15 000 btu model when i need a 220 24 000 unit model — i had shown the salesmen a picture of the plug when i first went to the store and they said — you have 110. the installer knew better. another schedule, another 7 to 12 appt another $ 100. hired guy calls me at 11 today to say no one there. i call pc for the 92^nd time. they say someone will call me in minutes. 3 hrs later they call and say they’re at the apt and no answer. i say of course theres no one at the apt, its 2:43 — 3 hrs after your del window.
why cant salesmen know the necessary btus for a room.
why cant salesmen keep the customers measurements on file so the customer doesnt have to answer the same ques over and over?
why cant the company let you know if you’re the first second third, etc install so we dont have to pretend it’s 1985 and wait all day?
they sell computers at pcrichards — why don’t they use them? its 2013 and its new york city. for god almighty sake get it together — this has been one of the worst nightmarish retail experiences i have ever encountered. chris fiore

The BEST place to get all of your appliances in my opinion. The showroom is beautiful with a full line of all of the major appliance manufacturers. I was very impressed that they actually have working kitchens and often have professional chefs demonstrating the products. My purchase and delivery went great and all of the salespeople there are very knowledgable and professional. They even gave me 12 months interest free to pay off my new kitchen and new laundry set. I won’t go anywhere else!!!