Goodwill Industries

The cashier was so rude!
He tried to hustle me into paying more for an item. Very argumentative. Left a very bad taste in my mouth.

Have been going here for years until recently — they moved everything around and eliminated a TON of merchandise. The store’s now about 80% clothes with virtually no kitchen appliances and just a handful of electronics and hard goods They used to have such great merchandise — a lot donated from target too — but now nothing…

This is a great little goodwill. They do not have a large furniture or housewares selection, but there is a large selection of clothing.
Women’s clothing is well organized and well priced. For the most part the sizes are not mixed together and it’s easy to find clothes.
I have often found name brand clothes in pretty good shape. Of course you have to hunt through the target and forever 21 cast offs, but I have found Ann Taylor, j crew, theory, and banana republic items here.
The ladies who work here are pretty nice as well. Most of the time items with a certain color tag are some percentage off.
On the negative side, they don’t have public restrooms, dressing rooms don’t lock and all sales are final-​no returns or exchanges.

They dont accept donations. Period. Staff workers are so lazy. Waste your time. I have a lot of expensive unused stuff. They were just lazy to sort it out. Suppose to be a donation center right? worker accepting donation should be fired.

A lot of stylish, name brand and designer labels in excellent shape. Good parking area. Decent pricing. Could use a little bit more organizing and cleaning. Love the playlist.

Decent little place with a wide variety. Some of the items were extremely overpriced, and there were only three little dressing rooms that did not lock. Shoes were basically thrown everywhere and the «knick-​knack» section at the back of the store was disgusting. It had it’s moments where there were great finds, but other times I just wanted to get the hell out of there.

I got some pretty good clothes here and the price is right. Lots of name brands that look almost new. I didn’t notice any weird smell on the clothes either. I knocked down one star because the store was a wreck, but this was at the end of a day on a Saturday, so that is probably expected in a thrift store.

The staff are extremely nice and helpful. This goodwill is not the most organized store there is but what do u expect from a thrift store. There are a lot of great finds in this goodwill but sometimes you’ll come empty handed. It’s a hit or miss. Pricing compare to Burlingame goodwill is cheaper in my opinion.

I don’t normally find much that I like at thrift stores, but I’m surprised I left the store with quite a few items!
The place is big with plenty of clothes to choose from, for men & women. They also have a nice section for electronics (VHS, DVD, phones, etc) in the back, and dinnerware and such. The parking however kinda sucks because it’s small and there are other stores in the area.
I found a nice set of Fine China for about $ 2.50/ea for a plate, a nice pot for $ 5, and The Help (book) for 99 cents! Couldn’t have been happier with my purchase. Also, the cashier was super friendly! :)

I’m a Goodwill/​thrift store fanatic and have frequented many thrift stores around the Bay Area. Just recently visited this location, and I’ve declared it my favorite so far based on the selection of nice quality, name-​brand clothing offered. Found myself a lovely Cynthia Rowley knit dress, J Crew blazer, some J Crew tanks and tops, Banana Republic tops/​sweaters and a BR sundress.
Very busy on the Sunday I was here. it’s one of the larger GW stores I’ve been too, MANY racks along the walls and floor to choose from. I did take my time flipping through everything as it didn’t seem they had items organized in any particular way. Could be from the heavy number of shoppers on this day.
I did have a kinda creepy moment where a lady was following me for a while rack to rack, checking out anything I pulled off the rack and grabbing it once I put it back. Really weird.
Looking forward to going back!

Place was hectic and overly crowded. The spacing of items were not enough. Items were not organized and scattered all over the place. Price point is normal for all goodwill stores. Only different about their other stores are based on cleanliness and organization of items. Probably not the place to come by any time soon.

Management!!! Pls do something. I have nothing against the employees on the sales floor at this store. they are very polite and friendly. the gals at the checkout always have a positive attitude and i admire they’re hardwork. I am a hardcore toy collector. I spend my money collecting toys, and I had built a storage 11×16 full of vintage toys. talk about being a hoarder. WHAT gives this store a very low rating is how uncivilized customers are. it’s like a Black Friday to them everyday. Same people stand and flock by the stock room door, and as soon as a bin comes out, it’s mad rush to that bin. like vultures fighting over a small road kill. it’s ashame you see this people fighting over stuff, grabbing everything they can. other customers can just watch and wonder. it came to the point I avoid that time when the same people guard by the door because it’s no use shopping when these people have full control of the sale items. I can understand where they are coming from as I know most are resellers but geesh give other people a chance. and management, some advice, don’t bring out an entire bin! Take stuff out one at a time and do it through out the day. this one dude who works in the back loves to instigate these customers to devour the bin he carries and he makes these side comments which I don’t find professional. peace!!!

This place totally rocks!
I don’t always have luck with Goodwills, but this one is definitely above any other I’ve ever been to.
As an experienced thrifter, there are a few pretty small details that make a HUGE difference to a shopper and they are:
–Cleanliness
–Organization
–Friendliness of Staff
–Variety of Items
And this place scores high on ALL of those points. The store is kept very well. All of the racks and shelves are orderly and clean. The shoes are all kept with their matches together and everything is all lined up (which is often not the case at thrift stores). The selection, particularly of clothes, is great and the quality of the items are great too.
You can really tell that the staff here really tries to keep this store looking nice, and it makes a big difference.
This place is great for: clothes, shoes, kitchenware, books and music.
Small selection of furniture but that’s because the store size is small.

This GW is by far my favoirte one. I almost always find something here. I have acquired a DVF wrap dress, Cynthia Rowley sweaters, Milie Jackets, Dior purses (authentic, i checked) and the like, I have found more things here than any other thrift store. Like any other thrift store, It is always a hit or miss when it comes down to «finding a treasure». I suggest going on a wed, when they bring out the new stuff. I’ve been coming here for yeeeeears. The shoes are great here if your a size 8 – 9. They have a great selection for us big foot girls too.
There are two ladies who work there. One is consistenly really nice and professional and the other one is well, not so nice. Once again, there are good days and bad days here all around. Peace and quiet while you shop is awesome. I’d rather listen to KISS FM than your bickering about so and so’s hours. You know who you are. Anyway, All in all, its cool.
p, s. Don’t forget to check waaaaaaaaaay in the back. I once saw a Etro jacket there. WOw!
D

It’s a goodwill like most others. The cashier there was very up in spirits and really welcoming to the customers. The gentleman in the back room who assisted me with my book donations was helpful.

I came here today to drop off some donations and I couldn’t find ONE person to help me. I drove around looking for a back door and when I couldn’t find one. I parked and went inside the store to ask someone for help.
First person I asked. pretended not to hear me and kept walking. Second person I asked. gave me the.*DEER IN THE HEADLIGHTS* look and made me feel like I was speaking robot. I got so mad that I just left!
Hire some competent people to work!

Sara at this Goodwill is shady as hell.
I’ve been keeping an eye out for a turntable since I have a small record collection with nothing to play them. It’s not a big priority but I happen to see a Numark TT1610 DJ kit which includes 2 turntable and a mixer. I only need one but if the price is right, why not? It was missing the headphone but had the styluses.
There was no price on it so I brought it up and asked the manager for a price. He looked at it and said $ 28.99. I had looked it up on ebay and it’s worth about $ 80 used so $ 29 is a fair price w/​o the headphones. I went to pay for it and Sara looked at it and tried to ring it up. She said there is no electronics price for $ 28.99, only $ 25.99. She made a motion to call the manager but never did. Then she proceeded to pick up her mobile phone and started clicking away.
WTF? Unless I’m missing something, the Goodwill manager cannot be contacted using the Amazon app. I immediately got suspicious and asked if she was going to call the manager. She said she already did but I said «I don’t see how since he never acknowledged you.» Only now did she pick up the land line and call him over. As we were waiting, she said «I don’t think that price will hold». She told me the new price is $ 550. I don’t know what the fuck she was looking at. Maybe a gold plated version of this sold 5 years ago to an idiot in Dubai. Who the hell knows.
She said the price was probably higher and someone could have removed the sticker. I said «Are you accusing me of removing the sticker»? Now I’m thinking she is trying to prevent me from buying it and saving it for herself or someone else.
The manager came over and she told him she can’t ring it up for $ 28.99 unless it’s no returns. I said «Since when did you start looking up prices online at checkout?» She said «we do it all the time». I said «So if someone comes up to buy a pair of socks, your’re going to look up the price?» No answer.
The manager said «We’re not here to argue with you.» I said «Neither am I. I never argued the price you gave me.»
She finally rang me out at $ 28.99 and wrote no return on the receipt.
Sucks for you Sara. You’re not going to be putting this on eBay.

I know what I’m about to write may seem a bit technical. It also may come as a shock to some readers but there are a couple major, crucial, critical concepts here that I think we need to agree on:
1) Goodwill is a THRIFT (not an acronym, in CAPS for emphasis, sorry I’m not yelling) store
2) what are «donations»?
Let’s take a step back first though: if you were a film critic reviewing the new Bond movie, would you use the same rules you’d apply to an animated Disney film for kids? Naw. So why you review Goodwill as if it were Nordstrom or even Target? Why would you expect any sort of organization, a certain smell, or how spacious a thrift store is? C’mon folks… would you have the same expectations of a garage sale?
Now the other issue here is I think we need to make sure everyone understands what this concept of «donations» is about. They are not from a world class, coordinated, mass retail distribution system, say like from Amazon. «Donations» are made up of used crap people don’t want. These people most likely do not know each other, and they don’t coordinate:
* what junk they donate
* where they donate
* when
* why
There is no Facebook group that people join to share this information. In other words, we simply do not know why shit shows up at certain Goodwills or not. The flow of random junk is like the weather or stock market. So the point is: stop expecting. Don’t simply lower your expectations — have no expectation and everything will be just fine, chill and dandy.
That said, I will have to agree with one other review that there’s just too much overstock stuff there. It’s like Goodwill is trying to be someone they are not. It’s like they are trying to be Big Lots. But if I wanted to go to Big Lots I’d go there.
If the executive management of Goodwill is listening, please I beg of you. Take the unsold Target stuff and just recycle or burn it. I want geniune donations from people not Target’s corporate crap. I should pick on just Target though. What about the crappy set of 10+ framed posters at the Thrift Town in San Carlos. They are posters, from what seems to be local martial arts training school. It’s just a distraction from the stuff I really want to see. Stop it immediately please.

Ok, I’ve seen it coming for some time now, but it is safe to say that my SSF Goodwill has officially jumped the shark! They are no good anymore. I don’t know what has happened in the past few months but it has become one of the worst cluttered messes I’ve seen in a thrift store. I felt like I was walking into an A&E Hoarders episode and started to almost have a panic attack at all that mess. Pants mixed with jackets, mixed with dresses and sweaters, shoes strewn everywhere, broken stuff, torn stuff, stuff that you can’t even tell what it is!
What’s worse is they use to get quality items, yes used, but quality. Now it seems as if they are a dumping ground for the Target salvage yard and other over-​stockers. I mean, gimme a break, who needs to buy a bag of 50 eyeglass holders? Plus, the prices have been raised. No bueno!!!
Also, I’ve noticed a completely new staff. I don’t know what the deal is regarding that, but I asked one of the cashiers if they had a new manager and she informed me that indeed they did, and that they had come from another store. I then asked if the old manager had moved to another location and was told that she no longer worked for Goodwill. Again, I don’t know what went down, but when she left, you could see the quality of the store going down. She must have been the quality control because man, do they had a ship load of shite these days!
What use to be a weekly lunchtime ritual is now no longer. I’m disheartened and kinda pissed!

Their electronics section is pretty full. My boyfriend had bought an NES system here with two games once for $ 20 so I guess it really depends on whether you’re lucky when you come here or not.
I haven’t really seen anything here that knocks me out of my socks so to say. There is some books, but they’re pretty old and some are ripped and some are without price tags. Small shoes section as well as toys. Lots of kitchen ware, though. And clothes. Plenty of clothes! Yeupp. I can’t really say anything about this place that much. I only been here about three times and it hasn’t been «blown out of my mind» exciting.