Gallery Tile & Stone Design

Awesome place in SSF. Ed was extremely helpful in my tiling emergency. I wish they had more dark tiles in stock but our floor still turned out even better than expected. Will plan ahead next time and definitely go back for more materials.

Poor workmanship and rushed job by the fabricators/​installers of countertops. I had to watch every step they made, because of so many mistakes as they measured, cut, and installed a kitchen countertop. They skip important steps, don’t cut the template to size, and don’t install the sinks properly or with the recommened hardware. They were extermely slappy and dirty.
Go somewhere else or get your own installer/​contractor.

Deciding to remodel is easy.
Choosing your materials? Not so much.
My wife and I recently decided to change things up a bit and retiled our fireplace. We searched high and low for ideas and asking our friends for their input. Finally we went back to Gallery Tile, we had used them once before on a bathroom remodel. In less than 30 minutes Ed showed us several awesome looking options and were quickly sold. He even helped us select the perfect grout colors! Now that’s personal service!
This store seriously has an excellent selection, everything from traditional to modern (and everything in-​between). You will (without question) find the perfect tile/​granite and anything else under the sun.
Great selection, awesome pricing, 5 star customer service.

Ed is really great to work with. For a wide selection to choose from at a great price, this place is hard to beat. Our real estate agent suggested Gallery Tile & Stone Design when we bought a «fixer-​upper» and we are so glad we made the trek from Marin.

We visited Gallery Tile and Stone Design a couple of times and Ed was absolutely wonderful to work with. He is very professional, patient and helpful and his customer service is really great. This place has a great collection of beautiful tiles and countertops to chose from, which was surprising for me since it is not a huge shop.
Ed was very responsive to many questions and quotes I requested via email and phone, which was very important to me. He offered us excellent prices (cheaper than other places we had been to). In the end we got our tiles from somewhere else due to some special circumstances, but I felt I should share our pleasant experience with other Unilocalers anyway.

Selection of tiles = 4 – 5 stars. Lots of choices
Service = 3 – 4 stars, Ed is responsive and helpful
Price = 2 – 3. The reason I give it a lower rating because the way they price things is very ambiguous. Sometimes I don’t know if I’m getting a good price because there is not price label, and the price is off the top of his head it seems.
Ed is a very nice gentleman and i would buy things from his store if there is more transparency. His selection of glass tiles and floor tiles are excellent, just can’t tell what price they are until I ask.
The other gentleman who works there was not very knowledgeable — not only did I wait very long to get a purchase order for the tiles, later on Ed had to call me and tell me the price is higher than what I understood I was paying. I bought it still, but didn’t feel very good because they can’t even get their price right. I think it comes down to the «no pricing listed» — things are off the top of their head.
Suggestion for the store: put on the suggest retail price on every product so customers don’t have to guess.

Our credit card was out and ready to purchase slate tile at Home Depot for our laundry room, when I told our contractor Steve (Schalch Creative Construction) it would take 7 days to deliver he said, «I could probably get the same deal at Gallery Tile and get the it sooner». He needed the tile sooner so, I took him up on his suggestion. I called Gallery Tile and spoke with Doung who was helpful and friendly, and at the end of our conversation I mentioned I would stop by the following day.
The next day I took my lunch break to visit Gallery Tile and was greeted by Ed. He could probably sense I didn’t have a lot of time so he took me straight for the slate. They had slate tile on sale for a $ 1 less (a sqft) than Home Depot was asking and I mentioned I needed it to match a granite counter top I was purchasing this weekend. He said, he sold granite counter top as well showed me one that would match the slate. I liked it… a lot. Not only did the granite match the slate — He matched the price this other place was offering.
I walked into Gallery Tile willing to purchase slate tile if we could have it sooner than Home Depot committed to and walked out with a very large smile, better looking tile, a granite counter top, a serious cost savings on both and everything would be ready to pickup up in 3 days.
This place ROCKS and moving forward it’s my go to spot for cultured stone and tile.

Selection crosses all styles, price points and eras so it’s worth a visit just to see what’s possible. The showroom is well lit, densely packed but clean and organized. To navigate efficiently, I’d browse around, then ask Ed what you’re looking for and he’ll take you right to it. He knows what he has and where it is, including similar options. Ordering is simple, and his estimates of transit times was spot on. Their prices are competitive and if you find the same product for less elsewhere, they will match or beat it. I like to buy all my product from the same place for simplicity and their price matching makes this possible.
For the bathroom floor, we ran short 2 tiles. Shipping another box would be 10 days. Ed managed to come up with 2 tiles (samples) for us, saving our project from a costly delay. Since Ed does tiling jobs himself (we didn’t realize this till we had already hired our own), he understands what can go wrong, and can provide useful advice. And when things do go wrong, which is not uncommon, Ed takes care of it. In our case, a whole box was shipped broken, and he discovered the problem after signing off. He reordered immediately and took the loss. Easy parking, next to the freeway, 2 blocks from the South San Francisco Grand Avenue exit.

Ed is fantastic! His demeanor is calm cool and collected. Don’t be fooled by this because he’s all business!
His artisans that created/​crafted my granite counters and island turned out better than expected. We started out the task of selecting two large slabs. He even helps with sourcing and we ended up with a heck of a deal on the marble counter-​tops in our bathroom too.
He made certain his craftsman cut and carved it to my specifications. Additionally, he also added his professional opinion to make certain I was on the right track throughout the process.
So, after the fabrication work (all done by hand) was installed in 1 day and now, I cant take my eyes off of it. Our granite does not have repetitive patterns so every slight variation on their part adds to the experience.
Yes, I think it’s like a sculpture and indeed, due to the 100% hand finishing, it was worth every penny!

I have been to every tile store from SF to San Carlos and then I found
Gallery Tile and Ed. This place has it all in one location. Lots of unusual pieces that I did not find at any other store. Ed is great, he is very patient, helpful and friendly. I was back and forth taking home samples all at n/​c. He helped me with the design of my kitchen floor and it turned out beautifully. I can hardly wait for the unusual black splash to go on. Ed always calls you back, calls you the second the tile is in and has gone out of his way to place my orders quickly without me even having to go down to the store. I would not hesitate to highly recommend Gallery Tile & Stone.

My search for a slab of granite ended here. Ed was the salesperson on this particular day, and he was the most helpful, friendliest person I’ve encountered during my whole bathroom remodeling experience.
I’ve been to all the granite/​tile warehouses along Bayshore and 3^rd St to the stores on S. Airport Blvd, without so much as a greet or turned away cause they either only had pre-​fab counters or cause I didn’t need their cutting and installation services.
Ed brought out samples of granite, explained sizes available, the cutting and installation services they offered. He was okay with the fact that I had a contractor that can cut the granite and install. I asked for a sample to bring home so I can match it to my tiles. He stuck a label to the back of it with a discounted price!
I knew I had to buy from this place, friendly service as well as the bargain price for granite. I discussed with my contractor the process of cutting the granite and the cost– blades can cost about $ 100 each for cutting. I decided to ask Ed what the price would be to have it cut there so my contractor can just pick the peices up and install for me. Again, he gave me a really good price and offered to come the next day for measurements. I agreed, and the total still came out to less then what I would have paid for just a slab at any other location!
He came by the next day to do the measuring and came at the exact time we agreed on. The granite pieces were ready for pick up 4 days later and were perfect!
I highly, highly recommend this place for any tile, floor or granite needs!!! Ask for Ed Li– I joked that I should get a cut from my referrals and he agreed =)