Eye Care Optical Center

I have been going to The Eye Care for glasses since I was in high school. The ladies there really know how to style you for eye wear and get you the perfect fit for your glasses. Mary and Jenny are the best opticians, I have ever bought glasses from.
Dr. Koven is the only optometrist I have ever let give me an eye exam. I hate getting my eyes dilated. It’s uncomfortable and makes my eyes sleepy … But Dr. Koven makes me comfortable when I see her and I know my prescription is on point.
I always say, you get what you pay for. If you want to take the stress out of getting a new prescription and purchasing new glasses go to the eye care!

I cannot believe they tried to swindle me. It started out well with Michelle, but then Eye Care Optical Center turned on me.
It was time to get some new sunglasses and I thought I would support one of the local opticians/​eye glass stores.
Upon entering Eye Care Optical Center in South Miami (next to the Seafood Market and blue roofed stores) I was greeted by Michelle after just a few minutes of browsing. The store was packed with customers. She was friendly, knowledgeable, and actually gave me back honest feedback on how different frames looked on me. I agreed with her likes and dislikes. I thought I might shop around a bit more and visit other stores, but she was so nice that I decided to just go for it.
I settled on a frame and wanted prescription and polarized lenses.
The total was $ 300. Expensive, but the frames looked better on me than the ones from Costco.
Several weeks later, my prescription glasses were ready. I sit down to try them on with a totally different employee. As soon as she takes them out of the plastic bag, I notice she has a weird expression. The second I see the frames I realize why. They must have been the display frames because there was a huge scuff mark on the bridge. Also, there were scratches all over the plastic frames. I could not believe that they were going to try to pass off old, scraped up frames as new.
I tried them on to see if the prescription was alright. I asked the employee how they looked. She said they looked great but I could tell she was nervous, waiting to see if I would say anything about the damaged frame.
I finally indicated to her that I was aware of the scratches. The employee begrudgingly apologized and said that it would be another couple of weeks before the sunglasses were ready (with new frame).
I would have appreciated if the employee had immediately apologized when she noticed the error instead of waiting to see if I would fall for their scheme.
There are so many other places to spend your hard earned money. If you decide to still purchase anything from here, then please check your frames and lenses carefully.
I won’t be returning.

I have been going to Eye Care Optical Center for the last several years. Started with just buying sunglasses. Then went back to have my prescriptions filled for my glasses. Followed by getting my eyes examined every year. Now my 20 year old son and husband are both patients. Another customer gave them a bad review which I find hard to believe that person went to the same optical center. The ladies here are kind, sweet, funny, extremely professional. Many of the Realtors in my office go here and no one has ever had a bad thing to say. Keep up the awesome work ladies.

Horrible customer service and the prices are just outrageous for what you get in return. Not only did the woman lie to me about the price of a pair of Ray-​Bans, tried to charge me $ 20 more than the actual price, but she wanted to charge me $ 100 for the same contact lenses I was originally getting for $ 50 somewhere else, same prescription, everything. I give it two stars instead of one because the optometrist was a nice person, but the one that actually sells you the frames and lenses, not so nice. I got the same pair of Ray-​Bans for $ 40 less by going down the street to Optical World in Dadeland Mall, and the guy there was actually nice, what a concept.